IT Officer At ActionAid

The IT Officer will support IT systems administration and service delivery tasks for Action Aid International. S/he will ensure that Action Aid staff around the world have effective, efficient, and secure software and hardware systems in order to deliver on our mission. This will require management, updates, and backups to both client and server applications.

The IT Officer will place a high emphasis on customer satisfaction. S/he will support user adoption of new technologies through, training, coaching and support.

The IT Officer will play an important role supporting AAI’s cloud migration project, including the upgrade of Microsoft services to M365 licenses and Microsoft Services administration.

Who we’re looking for

A minimum of two years of work experience as a Microsoft Server/Network administrator
Knowledge of Microsoft Server OS, Microsoft 365, Azure Cloud, Azure AD, RBAC, DHCP, and DNS is essential
Minimum of a bachelor’s degree in Information Technology, Computer Science or related field
Working knowledge of the English Language, written and spoken
Analytical troubleshooting and problem-solving ability
Self-motivated and able to provide quality services to clients with autonomy
Technical project management experience or qualifications are highly desirable
Certifications in Microsoft Technologies, ITIL, CompTIA A+, or similar is highly desirable

About us

ActionAid is a global federation working for a world free from poverty and injustice. We want to see a just, fair and sustainable world, in which everybody enjoys the right to a life of dignity, and freedom from poverty and oppression. We work to achieve social justice and gender equality, and to eradicate poverty.

All our work is underpinned by a set of feminist leadership principles:

Self-awareness, Self-care and caring for others, Dismantling bias, Inclusion, Sharing power, Responsible & transparent use of power, Accountable collaboration, Respectful feedback, Courage and Zero tolerance against discrimination and abuse of power.

Our commitment to safeguarding

ActionAid is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct. We are also committed to preventing and responding to any form of sexual harassment, exploitation and child abuse and abuse of adults at-risk, whether carried out by staff/representatives or resulting from our work. ActionAid expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

What we offer

ActionAid is committed to providing a welcoming, supportive workplace where we recognise a job well done. Offering a fair compensation package and a flexible working environment. At ActionAid, you can look forward to