Voice Amplifier / Copywriter At Alight

Voice Amplifier/Copywriter

August 2021 | Remote Eligible | Full Time

Hello Hello! So you’re interested in joining us? Welcome, we’re happy you’re here.

When you Join Alight, you’ll find…

A team with deep experience in co-designing solutions that create new value around the world. We know we need to always be better, and we believe in the power and abundance of everyday people, everywhere, to change the world with us.

A culture of radical accountability to our customers –as we help build a meaningful life for and with the displaced, we ask them what they want and then deliver on it.

An organization that refuses to settle for anything less than delivering human-worthy services.

If you are looking to be part of a living, breathing, ever-changing organization full of disrupters and doers, then read on!

The Role

Much of the team is based in Minneapolis, but we are open to candidates located in other parts of the country or nearby our various country programs. As you work to unleash and amplify the voices of the displaced, you’ll be guided by and receive support from the Campaign Director Chris Kindler.

At Alight, we know we don’t have all the answers. We’re the ones who ask. And as our Voice Amplifier, it’s your job to share what we hear back with the world. You’ll create content that deepens empathy and understanding, sparks joy, builds belonging and community, and drives powerful action. You’ll comfortably vary voice and style and write clear, concise and persuasive copy. You’ll work with the team to coordinate all content offers – refining and improving existing content, designing new content, and juggling multiple assignments at once.

As a communicator, you lean toward authenticity and transparency, building trust rather than expecting it. You don’t tell people how it is and what they need to do, rather you confidently paint a picture of what could be and help your audience to see how they can be a part of it.

The Team

You’re on a team ambitiously advancing the work of Alight by actively engaging donors, supporters, and partners in a way that is meaningful to them and promotes Alight’s work worldwide.

We are proud to work on borderless teams. We hire great people from a wide variety of backgrounds and specifically encourage members of refugee, immigrant or other displaced communities to join us.

Building a shared organization takes time and intention. We will always be becoming Alight, which means your work will evolve as well. For now, here’s how you could anticipate spending your time:

Unlocking Voices – 35 – 40% of time

You’ll develop and execute strategies and tactics that help you tap into the experience, the ideas, the hopes of Alight team members around the world and the people they serve

• You’ll mine internal WhatsApp feeds and every nugget of information shared to uncover stories and discover new voices; you’ll mine Kuja Kuja idea logs and connect with the Kuja Kuja team periodically
• You’ll build and maintain relationships with a network of contacts across Alight who you can turn to for the latest updates and information from their teams
• You’ll deploy mechanisms to hear directly from voices throughout Alight, including – but definitely not limited to – regularly interviewing your borderless colleagues; you’ll get into the field often, design interactions and engagements that are mutually beneficial and non-extractive
• You’ll interpret voice broadly, and create a variety of mediums for people to express themselves
• You’ll make the voices and information you gather even more powerful by organizing and sharing it with colleagues in a way that’s accessible and usable

Content Creation and Writing – 35 – 40 % of time

You’ll mold, package, and amplify the voices of Alight through a variety of medium to maximum effect.

• Write and co-design clear and compelling web articles, blog, direct mail, enewsletter, e-appeals and other materials to share the stories and voices of the people you meet and talk to and the things they’re trying to help happen in the world
• Support teams in the creation of communication materials and platforms they can use to amplify voices and achieve their goals, including fact sheets, decks and reports.
• Explore and experiment with different mediums – infographics, white papers, etc – based on the audience you’re trying to reach; Keep an eye on keeping it fresh
• Support the Changemakers 365 program and worldwide staff doing the doable by joining the team producing daily blog posts and social media content around the premise of diving in and taking small actions that make a huge difference
• Work with the Communications team to design a content calendar and framework oriented to holidays/seasons/international observance days, ensuring Alight content is relevant, timely and meeting the consumer of your content where they are

Fundraising and Donor Communications – 10 – 15% of time

Supporting fundraising and the donor services team.

• Create acknowledgements, messages, and call scripts that meaningfully connect our donors to the lives and people they’re touching and the impact they’re making
• Write proposals for special funding from foundations or other partners; create concept notes or summary materials to assist the team in the donor cultivation process
• Coordinate with connectors to produce materials necessary for donor meetings, corporate gatherings, etc.
• Assist with communications needed around events, briefings, galas, trips and internal gatherings – virtual or otherwise

New or Interesting Projects/Progressive Responsibilities – 10%

• Lean into the things you love and spark your interest, within or outside your team. We need you to honor the work that you’ve committed to doing, but also know that when you are unleashed, so are we.
• Sometimes it’s ALL HANDS ON DECK. Bring your team spirit and willingness to pitch in where you’re needed in extraordinary circumstances.

Anticipated travel – as much as 25%.

Qualifications

These are “must-haves” when you join Alight:

Open heart and open mind. You start by listening. You believe another person’s truth and it changes you. It unlocks your way of thinking in that moment, it opens your world.

Curiosity. You are always learning. You ask why and why again. You know that change (big and small) is constant, which means your curiosity to learn is matched with adaptability to evolve.

Trust. You believe that people do their best, are disciplined, and care about this as much as you do. You take responsibility for your part and know how to step back and give others the space to shine.

We’re also looking for the following technical competencies:

• Minimum of 4 years’ experience in copywriting & content creation
• Varied experience with human-centered design
• Excellent organizational skills: the ability to work productively in a fast-paced environment + the ability to handle multiple tasks simultaneously
• Proficient on PC systems, including Microsoft Word, Excel, and Windows Outlook
• Outstanding written and verbal communicator; comfortable and professional representing Alight publicly
• Excellent interpersonal skills: the ability to communicate effectively and diplomatically. Ability to establish productive relationships with all kinds of people
• Flexible, flexible, flexible: we respond to opportunity as it arises and it rarely fits our schedule
• The skills and drive to make a transformational difference as part of our team.
• Creative problem solving skills: the ability to apply sound judgment and innovative ideas to meet challenges presented
• Self-direction and motivation key
• A keen interest in working with people to establish trust and engagement in Alight’s mission
• Can grasp details as well as the bigger picture
• The ability to meet deadlines and keep a cool head under pressure

These are the things we’re aiming to find. However, we’re open to being surprised. If you embody the spirt of Alight, care deeply about the cause, and if you bring something else that’s special, then please reach out.

A cover letter is required as part of the application so we can learn more about you beyond your resume!

Benefits

Borderless Team of 2,500 staff worldwide that sees possibility, celebrates moments of abundance, shares new ideas, and strives to do a better thing every day.

Family Friendly – We know that you are a whole person with a life and a family. We honor this. In return, we expect that you will take ownership of your work and follow-through on your commitments; sometimes that means flexing your schedule and we’re good with that.

Learning & Development – Access thousands of free online learning courses to take at your own pace and tailor to your professional goals.

Health, dental, and MedEvac Insurance – We strive to offer the best-in-class healthcare plans to our staff each year. We cover 100% of the cost for your health premium and 75% of the cost for coverage for your spouse/dependents.

Retirement – We contribute 6% of your salary regardless of your contribution amount, after one year of service.

Generous Leave Time – Between vacation days, personal leave days, and holidays, you have ample opportunity to take time off when you need it.

Alight

We are on a journey to build Alight, a new platform of amazing people and organizations providing lifesaving services and creating breakthrough solutions for and with the displaced. WeAreAlight.org

Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or protected veteran status. Alight complies with all applicable laws governing nondiscrimination in employment.