Project Coordinator and Facilitator (Canadian Orientation Abroad (COA)) At International Organization for Migration

Position Title: Project Coordinator and Facilitator (Canadian Orientation Abroad (COA))

Classification, Position Grade: General Service, G6

Duty Station: Amman, Jordan

Type of Appointment: One-Year Fixed-Term

Estimated Start Date: 01 Nov 2021

Closure Date: 14 October 2021

Vacancy No.: JOR/039/2021

Organizational Unit: Canadian Orientation Abroad (COA)

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment Applications from qualified female candidates are encouraged Internal candidates who meet the eligibility criteria (Considered as first-tier candidates) External candidates (considered as second- tier candidates).

Organizational Context and Scope

The Canadian Orientation Abroad (COA) programme is a pre-departure orientation initiative funded by Immigration, Refugees and Citizenship Canada (IRCC) and implemented by the International Organization for Migration (IOM). Since its inception in 1998, COA has provided orientation to over 275,000 refugees and immigrants bound for Canada.

Context:

Under the direct supervision of the IOM Chief of Mission and the technical supervision of the Canadian Orientation Abroad (COA) Global Programme Manager, the COA Coordinator/Facilitator will be responsible for the following functions:

1. Be the focal point for the smooth implementation of the Canadian Orientation Abroad programming (telephonic, virtual, in-person orientation deliveries) for both adults and youth, in Jordan and in other locations, as required.
2. Liaise and represent COA vis-à-vis various stakeholders and be responsible for promoting IOM’s refugee programming to relevant stakeholders in Jordan: IOM, the Canadian Embassy and other partners that may come to play a role in our pre-departure orientation activities.
3. Maintain regular contacts with the COA Global Management Team (in Geneva, Ottawa and Manila) and ensure that Canada’s information needs are served accurately and efficiently.

Core Functions / Responsibilities:

1. Assign, guide and supervise the daily tasks of the COA Administrative Support staff, childminder and on-call interpreters.
2. Coordinate with COA Management and COA Manila-based Budget Monitoring staff regarding the monitoring of budget expenses and charges, the provision of accurate WBS, and the preparation of COA annual site budgets, in coordination with IOM Jordan Finance team.
3. Coordinate with COA Manila staff for MiMOSA entries and other statistical matters.
4. Maintain an inventory of all materials and coordinate with the COA Manila staff for printing and shipping of COA materials to permanent and mobile training locations.
5. Plan, schedule and timely deliver pre-arrival information and orientation sessions, in-person, telephonic or virtual, to youth and adult refugees, in Jordan and in other locations, as required.
6. For maximum uptake of refugees, timely coordinate pre-departure orientation details with IOM colleagues in Resettlement OPS and Medical Health Department (MHD).
7. Oversee and coordinate all pre-session details: training room preparation, equipment, materials, snacks/meals, reimbursement of transportation, hiring of interpreters and childminders, whenever required.
8. Submit COA statistical reports in MiMOSA within the required timeline after completing a COA session (typically 2 days).
9. Deliver COA sessions that address refugees’ needs for both information and protection; therefore adapting session content and training tools and activities to various training modalities, purposes and beneficiaries.
10. Keep abreast of changes in Canada vis-à-vis resettlement in general and vis-à-vis content of pre-departure orientation and information sessions and contribute to the creation of Standard Operating Procedures (SOPs), lesson plans, agendas, PowerPoint presentations, activities, and facilitation guides for COA Jordan staff.
11. Be familiar with the Canada’s refugee resettlement programs: GARs, PSRs, Blended VORs and JAS cases as well as with the supports and services that are offered in Canada to refugees at a post-arrival stage.
12. Write narrative reports (field, bi-monthly, quarterly and annual) that present accomplishments and challenges, gather statistics and maintain statistical records.
13. Whenever required, coordinate COA mobile session delivery details: travel, security, procurement, medical, and finance with the appropriate IOM departments; as well as training details: scheduling of sessions, shipping of materials in the language of COA participants, arranging refugee transportation and lodging, ensuring the timely upload of stats in MiMOSA and the preparation of narrative reports. Timely coordinate all COA charges made during remote training session deliveries with IOM Finance staff in receiving missions.
14. Contribute to the development of surveys and promotional tools aimed at increasing the uptake of pre-departure services among refugees.
15. Contribute to the global development of the COA programme by participating in staff development workshops, exchange programs, and Training-of-Trainers seminars, etc.
16. Engage in continuous self-directed study for professional development, as required by IOM and COA.
17. Perform other duties as may be assigned from time to time.

Education & Experience:

• University degree in Political or Social Sciences, Law, or other relevant field supplemented by related courses will be advantage, with four years of relevant professional experience.
• Diploma/Secondary school, Certificate in related fields, with six years of relevant professional experience.

Skills & Technical:

• Experience providing information and orientation to and engaging with refugees is an advantage.
• Proven ability to communicate cross-culturally, clear and concise communication in writing (English).
• Demonstrate ability to work effectively with a variety of stakeholders.
• Experience in leading interactive training seminars or orientation sessions for youth and adults.

Languages:

Thorough knowledge of English and Arabic Knowledge on French is an advantage.

Required Competencies

Values:

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results produces and delivers quality results in a service-oriented and timely manner: is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way

Others

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable. In addition, a clearance from the local government (“Court Clearance”) needs to be provided by the applicant.