Office Manager, Islamic Help Canada At Islamic Help

Job Title: Office Manager

Reports to: Board of Directors

Location: Ontario region

Duration: Full-time Position, 12-month Contract

Remuneration: negotiable, as per experience

Number of roles available: 1

Islamic Help is a newly registered non-profit organization which aims to invest in real effective solutions to strengthen humanity’s struggle against poverty, social injustice and natural disaster.

Role summary

In order to develop our long term strategy & achieve our objectives, Islamic Help Canada is looking to recruit an Office Manager to supervise and control all strategic and operational aspects of Islamic Help Canada and be responsible for its administration and financial management. Working closely with the Board of Trustees you will create a vision for success with direct support from all employees.

Key responsibilities

Leadership & planning

1. To work constructively with the Trustees to ensure that all aspects of the organization are well run at a strategic and operational level
2. To lead in the creation and execution of a three-year strategy and budget
3. Leadership of local team, providing strategic direction, management and development of all staff
4. To attend quarterly Trustee meetings and write Trustee reports

Management / Organisation

1. To be responsible for management of the Islamic Help Canada to ensure it is well-run and sustainable
2. To ensure that the organization is financially well administered and accurate monthly accounts are produced and sent to the Trustees
3. To oversee all staff recruitment (with the support of the Trustees)
4. To ensure all staff are well-supported and provided with the relevant training and development they need to perform their jobs successfully
5. To ensure compliance with the law (charity, employment etc.)
6. To update and implement the charity’s risk management plan
7. To formulate policies and working practices (with staff and Trustees) and ensure they are implemented.

Brand Development and Growth

1. To ensure all Islamic Help audiences receive the best impression at every point
2. Act as Islamic Help’s brand guardian, reviewing and maintaining brand guidelines and empowering all staff to embrace them
3. Lead the team to produce, commission, publish and promote compelling and engaging content across all marketing channels and platforms
4. Lead the team to build, plan and implement an overall digital marketing strategy for IHC and oversee and manage all digital marketing activities
5. Actively recruit volunteers, including publicizing roles, selecting, interviewing and collecting references for candidates, DBS (or equivalent security) checks, inductions and training.
6. Build partnerships with local mosques, organizations and universities to ensure a steady flow of volunteers
7. Manage KPIs around CRM database growth, brand awareness and reach

Income Generation and Fundraising

1. Seek, explore and action all income and fundraising opportunities
2. To oversee the production of all marketing material, both print and electronic, including website, e-newsletters and social media
3. To lead the development of a CRM database to aid in the fundraising process.
4. To liaise with the fundraising team to ensure that they have the information, tools and resources needed to successfully raise the charity’s budgeted income
5. To oversee the running of one-off and seasonal campaigns such as the Ramadhan Campaign
6. With the team, organize and co-ordinate events and campaigns to sustainably increase the income of Islamic Help Canada
7. Actively recruit volunteers. Including publicizing roles, selecting, interviewing and collecting references for candidates, DBS checks, inductions and training.
8. With the team, provide facilitation to the volunteers to organize events and campaigns to support Islamic Help causes

Projects/Programmes delivery

1. To work strategically and operationally to ensure the organisation delivers its humanitarian and development assistance operations effectively and transparently for the benefit of poor and marginalized
2. To keep up-to-date with legislation, best practice and policy related to humanitarian and development assistance operations
3. To be sympathetic to the Muslim values that inspire our aims while ensuring the benefits of its work are open to all.

General Responsibilities

This role profile is not exhaustive and is subject to review in conjunction with the post holder and according to future changes/developments in the service. All job descriptions are non-contractual and are intended to give a sense of the broad scope of the role and so include a level of flexibility. Whilst they list some key tasks, there will also always be tasks that arise which can be reasonably expected of the role.

Person specification

Essential

1. A proven ability to lead the team, providing strategic direction, management and development of all staff
2. Considerable experience of developing and leading multi-disciplinary team fundraising from companies, trusts and foundations and general public
3. Experience of developing stewardship strategies to engage and inform donors
4. Highly developed competence in working cross-functionally to ensure audiences receive the best service and impression of the organization at every point
5. Experience of developing a CRM database to aid in the fundraising process.

Desirable

1. Canadian national
2. Willingness and ability to travel, nationally and international, when required
3. Sympathetic to Muslim values and compassion for all.