Consultant: Quality Assurance Specialist, Beirut – Lebanon (Area) At UN Relief and Works Agency for Palestine Refugees in the Near East

UNITED NATIONS RELIEF AND WORKS AGENCY

FOR PALESTINE REFUGEES IN THE NEAR EAST (UNRWA)

CONSULTANCY – TERMS OF REFERENCE

UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance and emergency assistance. UNRWA is funded almost entirely by voluntary contributions.

Consultant: Quality Assurance Specialist, Beirut – Lebanon (Area)

BACKGROUND

UNRWA will be modernizing its Refugee Registration Information System (RRIS) to align with updated international standards for civil registration to ensure unhindered, secure, and protected access to UNRWA’s services. This entails the creation of an individual client-based registration system with an integrated online portal for secure access to and updating of registration records by clients that will constitute the master database for all UNRWA service provision and verification of service eligibility. The current system holds the active files of 5.7 million Palestine refugees and 0.7 million other service eligible persons. The system will re-organise existing registration files to link these with historic archival records and prepare the same for an online platform making available documentation for publicly accessible documentation on displacement of Palestine refugees from 1948 to date. The project will be guided by a team of civil registration and data protection experts and implementation of the new system design is foreseen through an external IT service provider.

DUTIES AND RESPONSIBILITIES

Reporting to the Head of Refugee Registration and Eligibility Services and working closely with HQ Business Analyst, on the following tasks:

· Conducting research and analysis to assist the head of registration department with the process of quality assurance decision making

· Leads the process of Quality Assurance for assigned ex-Codes by the Head of Registration within the required timeframe

· Maintains the quality assurance database for assigned ex-Codes

· Leads the reporting of Quality Assurance Issues to the Registration team and ensure that the corrective and preventative actions are closed within the required timeframe

· Support the Registration team with bi-weekly reports within the scope of the historic archive project

· Supports the Business Analyst in updating the guidelines and instructions upon needed.

· Supports the Business Analyst in analyzing the data to generate insights on improving the workflow

· Supports the Registration team to onboard new hires

MINIMUM QUALIFICATIONS AND EXPERIENCE

· A university degree from an accredited educational institution in business management or a related discipline

· At least 5 years of relevant work experience.

· Good knowledge of quality control and business/data analysis.

· Good command of spoken and written English and Arabic

· Experience in using a variety of software applications to support communication and collaboration, and to create and maintain requirements artifacts, model concepts, track issues, and increase overall productivity.

COMPETENCIES

· Applying technical expertise

· Analytical thinking and problem solving

· Creativity and innovation

· Planning and organizing

· Detail and quality orientation

· Written and verbal communication skills.

· Interaction skills

CONDITIONS OF SERVICE

· The incumbents will be based in Beirut;

· The duration of the consultancy is 3 months with possibility of extension subject to availability of funds;

· Remuneration will be set at 1,187.60 USD per month (G11);

· One and a half day annual leave days per month;

APPLICATION PROCESS

Applicants should submit a cover letter and CV or UN Personal History Form clearly demonstrating the knowledge and experience required to meet the consultancy requirements via consultancy@unrwa.org clearly indicating the title of this consultancy “Consultancy – Quality Assurance Specialist” subject line of the message. The deadline for the submission of applications is 25 November 2021.

UNRWA is an equal opportunity employer and welcomes applications from both women and men. UNRWA encourages applications from qualified and experienced female candidates. Only those applicants short-listed for interview will be contacted. UNRWA is a non-smoking environment.

11 November 2021