Registration Assistant LICA-4 (UNOPS) At UN High Commissioner for Refugees

Eligible Applicants

This Job Opening is available to eligible UNHCR staff members and external applicants.

Procedures and Eligibility

Interested candidates must meet the essential minimum requirements of the position and candidates not citizens of the country must comply with all eligibility requirements for employment in line with the prevailing legislative prerequisites in the country.

Duties and Qualifications

Registration Assistant
Organizational Setting and Work Relationships
The Registration Assistant is a member of the registration/protection team and is supervised by the Associate Protection Officer, Baghdad. The incumbent is responsible for supporting registration related activities, which may also include functions related to interviewing asylum seekers and refugees, filing and data management. S/he responds to queries from asylum seekers and refugees regarding UNHCR’s registration procedures and their rights and entitlements. The Registration Assistant liaises with protection staff and partners to ensure timely identification and referral of persons of concern for protection follow up and may provide interpretation and/or translation services in cases for which s/he has the required language competencies. Ideally a successful candidate would have worked in the humanitarian or development context during the last 5 years, and have experience working directly with refugees/asylum seekers. The position will be based in Baghdad and the Area of Responsibilities include Baghdad, Basra, Thi-qar, Muthanna, Missan, Anbar, Salahdin, Diyala, Kerbala, Najaf, Wasit, Babylon and Qadissiya.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.
Terms of reference:

• Conduct registration interviews in accordance with local SOPs and registration standards. Interviews to be conducted in person and remotely through phone/WhatsApp;
• Respond to queries from asylum seekers and refugees regarding UNHCR’s registration procedures and their rights and entitlements.
• Maintain accurate and up-to date records and data related to all individual registration cases and requests for registration.
• Schedule activities to be undertaken for refugees and asylum seekers, and provide regular reports to the supervisor on achievements
• Individual file management in UNHCR Offices is carried out as per relevant Standard Operating Procedures (SOPs).
• Ensure file storage space is periodically checked and meets safety confidentiality and safety standards.
• Ensure all file movement is recorded on file tracking system and ensure all newly created files are bar coded.
• Utilize office equipment, and information in a sensitive manner.
• Identify persons with specific needs and ensure timely referral to protection follow-up as required, linked to documentation and identity management
• Act as interpreter and translator when needed.
• Contribute to monthly reports based on work undertaken
• Conduct missions to the field, in the central and southern governorates based on needs and priorities.
• Perform other related duties as required.
  Monitoring and Progress Controls
  # of cases scheduled, interviewed and documented
  # of files digitized
  Weekly or monthly reporting requirements based on agreed objectives and outputs in consultation with the supervisor.
  Minimum Qualifications
  Education & Professional Work Experience
  Years of Experience / Degree Level
  G4 – 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher
  Field(s) of Education (Desirable)
  Certificates or Licenses in ICT, Human Rights or Humanitarian studies or Social Work.
  Certificates and/or Licenses
  Social Sciences; Statistics; Mathematics;
  Information Technology; HCR Protection Lrng Prog;
  (Certificates and Licenses marked with an asterisk* are essential)
  Relevant Job Experience
  Essential
  Not specified.
  Desirable
  Experience in working with UNHCR proGres software.
  Experience working with humanitarian or development organizations, or experience in dealing with clients.
  Functional Skills
  IT-Computer Literacy;
  (Functional Skills marked with an asterisk* are essential)

Position Competencies

Core Competencies
Accountability
Communication
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation
Cross-Functional Competencies
Analytical Thinking
Technological Awareness
Planning and Organizing

Language Requirements

Language requirements:

• English*
• Arabic*
  (languages marked with an asterisk* are essential)

Additional Information

The contract offered is under (UNOPS) to support UNHCR activities.
Female candidates are strongly encouraged to apply.
Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of vaccination against Covid-19.
Important Notes:

• Please update all academic and professional experiences before submitting applications (guidance notes are attached for ease reference).
• Only shortlisted candidates will be contacted.
• Shortlisted candidates will be required to attend an eliminatory written test, only successful candidates in the test will be invited for an oral interview.
• Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).
• The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
• Applications are encouraged from all qualified candidates without distinction on grounds of race, color, sex, national origin, age, religion, disability, sexual orientation and gender identity.

• Should you face any technical problems, please reach out to HR team by ( Iraq HR – IraqHR@unhcr.org) within the widow period of the vacancy notice. Please note that offline application or application by email will not be accepted.

  See below for this postion’s Operational Context

Part 1 Nature of the Position (up to 2,500 characters)
The Registration Assistant is a member of the registration/protection team and is supervised by the Associate Protection Officer, Baghdad. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, filing and data management. S/he responds to queries from asylum seekers and refugees regarding UNHCR’s registration procedures and their rights and entitlements. The Registration Assistant liaises with protection staff and partners to ensure timely identification and referral of persons of concern for protection follow up and may provide interpretation and/or translation services in cases for which s/he has the required language competencies. Ideally, a successful candidate would have worked in the humanitarian or development context and has 5-year experience working directly with refugees/asylum seekers. The position is based in Baghdad and the Area of Responsibilities covers CS.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.
Position scope
Type of Persons of Concern: ¿ Refugees ¿ Returned Refugees ¿ Asylum Seekers ¿ Stateless ¿ Others of Concern
Number of Persons of Concern: 10,001 – 50,000

Closing Date

the closing date is 27 March 2022.