Senior ICT Technician At Pacific Community

The Pacific Community (SPC) invites applications for the position of Senior ICT Technician within its Operations and Management Directorate. This position will be located at its headquarters in Noumea, New Caledonia.

Description

The Pacific Community (SPC) is the principal scientific and technical organisation in the Pacific region, supporting development since 1947. We are an international development organisation owned and governed by our 27 country and territory members. In pursuit of sustainable development to benefit Pacific people, our unique organisation works across more than 25 sectors. We are known for our knowledge and innovation in such areas as fisheries science, public health surveillance, geoscience, and conservation of plant genetic resources for food and agriculture.

The Operations and Management Directorate (OMD) provides corporate services to all SPC Divisions and Programmes. It consists of three key departments: Finance, Human Resources and Information Services. OMD is focused on improving the effectiveness of systems, policies and management to provide high-quality customer-oriented services.

The role – the Senior ICT Technician will assist and supervise the ICT team in service delivery.

The key responsibilities of the role include the following:

Supervision of ICT Technicians

• Staff at local sites are supervised to achieve OMD objectives.

Helpdesk and Remote Support

• Ensure that ICT Technicians have sufficient work and that helpdesk queues are attended to.

• Identify recurring problems and report on them to Support Engineers.

• Provide level 2 & 3 support for helpdesk issues and liaise with Engineers.

• Maintain effective communication with users.

• Ensure that remote sites are properly supported.

End User – Software and Hardware (Desktop) Troubleshooting and Maintenance

• Provide level 2 & 3 support for software and hardware issues.

• Liaise with Engineers on recurring hardware and software issues.

• Provide Troubleshooting services to SPC staff desktops, laptops and devices.

• Installation/setup of new desktops and laptops.

• Ensure that desktops and laptops are functioning correctly inline with SPC SOE Standards.

• Maintenance and Support for other network devices as required.

Systems Administration

• As directed by Engineers attend to basic switch and router configurations as well as system administration tasks.

Technical support for SPC telephone system

• Maintain workability of phone system devices and PABX.

• Attend to Staff requests related to telephony issues.

• Ensure regular maintenance is carried out by vendors.

Conference

• Direct ICT support for in house conferences/meetings.

• Direct support for conferences and meetings outside of office in liaison with ICT Technicians.

• Setup and operate SPC Simultaneous Interpretation Equipment as required.

• Ensure conference room and associated equipment is setup as required and is fully tested and functional.

For a more detailed account of the key responsibilities, please refer to the online job description.

Key selection criteria

1. Qualifications

• Diploma in IT (BTS) or Equivalent Tertiary Qualification.

2. Technical expertise

• 5 years of work experience in relevant IT functions.

• Knowledge Microsoft based systems.

• Demonstrate Oral and Written Communication Skills.

• Switch and Router configuration.

• Audio Visual systems.

3. Language skills

• Fluency in English.

4. Interpersonal skills and cultural awareness

• Good interpersonal skills and ability to work in a multi-cultural environment.

• Knowledge of Pacific Island countries and territories is an advantage.

Salary, terms and conditions

Contract Duration – This vacant position is budgeted for 3 years and is subject to renewal depending on funding and performance.

Due to the current travel restrictions caused by the global COVID-19 pandemic, and the priority SPC places on its staff safety, health and well-being, please note that there may be delays in taking up the appointment. These matters will be discussed thoroughly with successful candidates. In most cases, any appointment and on-boarding would only commence when relocation to the duty station is permitted.

Remuneration – the Senior ICT Technician is a band 8 position in SPC’s 2022 salary scale, with a starting salary range of SDR (special drawing rights) 2,850-3,467 per month, which converts to approximately XPF 408,167-496,426 (USD 4,076-4,957; EUR 3,420-4,160). An offer of appointment for an initial contract will normally be made in the lower half of this range, with due consideration being given to experience and qualifications. Progression within the salary scale is based on annual performance reviews. SPC salaries are not presently subject to income tax in New Caledonia.

Benefits for international staff employees based in New Caledonia – SPC provides subsidised housing in Noumea. Establishment and repatriation grant, removal expenses, airfares, home leave travel, health and life and disability insurances and education allowances are available for eligible employees and their eligible dependents. Employees are entitled to 25 working days of annual leave per annum and other types of leave, and access to SPC’s Provident Fund (contributing 8 % of salary, to which SPC adds a matching contribution).

Languages – SPC’s working languages are English and French.

Recruitment principles – SPC’s recruitment is based on merit and fairness, and candidates are competing in a selection process that is fair, transparent and non-discriminatory. SPC is an equal-opportunity employer, and is committed to cultural and gender diversity, including bilinguism, and will seek to attract and appoint candidates who respect these values. Due attention is given to gender equity and the maintenance of strong representation from Pacific Island professionals. If two interviewed candidates are ranked equal by the selection panel, preference will begiven to the Pacific Islander. Applicants will be assured of complete confidentiality in line with SPC’s private policy.