Regional Implementation Officer – Asia (Telemedicine) At Médecins Sans Frontières

Job Information

Position Level: Individual Contributor

Department: Telemedicine

Reporting to: Growth Lead

Position Status: Permanent

Activity Rate: 100% (37.5 hours per week)

Location: New Delhi, India

Salary Grade: HRL 17 on the New Delhi salary grid, INR 15,05,731 per year

Status: Must be legally authorized to work in India

Benefits: Social security (12% deduction from salary + 12% top up by MSF equivalent to the deduction); 13th month salary; 33 paid leaves (prorate from date of joining) and other leaves as per MSF Internal Regulations; medical coverage up to INR 3,66,000 (for employee and immediate dependents which includes parents), flexible work hours, annual professional development budget, Employee and Family Assistance Program (EFAP), free access to internal Psychosocial Care Unit Services and a positive and innovative office culture grounded in our core values of humanity, integrity and results.

Impact Statement

The Regional Implementation Officer is a Telemedicine services implementer, influencer, and ambassador. Their position within a geographical region sets them as the expert on local affairs and cultural specificities. They will speak with local employees to ascertain the intimate needs and perspectives of a given project, bridging those needs with the wider service portfolio. The Regional Implementation Officer is an invaluable connection between the Canadian-based Telemedicine Department and MSF projects in their region to ensure services are accessible and functional across a broad spectrum of local contexts.

Key Responsibilities

• Ensures implementation of core Telemedicine services
• Act as an ambassador for the Telemedicine Department, promoting and increasing the usage of Telemedicine services across all sections in the region
• Initiates medical discussions to provide unique learning opportunities within the region
• Provides an eye into the unique needs of each project in the region to optimize Telemedicine services provided

Job Specific Competencies

Implementation of services

• As the “eye” of the telemedicine program, provide critical insight into details of any process or pilot project launch for success on the ground within projects
• Determine the best context-adaptive process to facilitate training and support with specialists to ensure project staff are receiving the full benefit of telemedical services
• Provide end-to-end implementation for Telemedicine solutions (Store & Forward, Real Time, and Secure Messaging as context requires)
• Contribute to capacity building, training, and Human Resources support in relation to telemedicine services implementation

Ambassadorship to regional projects for telemedical services

• Provide context and insight into utility of telemedical services to promote usage
• When presenting services to projects, ensuring comprehension; monitor its use, limitations, barriers, and challenges and seek for solutions
• Ensure a close connection with Telemedicine colleagues based in Canada to keep abreast of new regional developments and skill shares
• Identify and propose areas of improvement and potential expansion and a scale-up of telemedicine services
• Contribute to development and expansion of regional pool of telemedicine specialists by establishing partnerships with academic and/or other organizations for TMS implementation in the region
• Act as a representative of the Telemedicine Department during all TM activities in the region
• Provide support, referrals, and scouting of potential recruitment of regional specialist talent

Coordination of development of telemedical services

• Work closely with the Support Specialist to provide feedback on regional issues relating to deployment, operations, scaling up, and unique local developments
• Identify and host medical discussions to provide learning opportunities
• Monitor and analyze service utilization; use statistical data analysis to explore user trends and to contribute for future strategic developments

Core Competencies

• A Commitment to MSF’s Principles; Acts towards the fulfilment of MSF’s Social Mission, Proficiency Level 2
• Cross-cultural Awareness; Demonstrates an integrating attitude, Proficiency Level 3
• Analytical Thinking; Identifies complex relationships, Proficiency Level 3
• Strategic Vision; Has an overview and links current actions with organizational objectives, Proficiency Level 2
• Behavior Flexibility; Facilitates and helps to bring about changes in others, Proficiency Level 3
• Stress Management; Understands other people’s stress, Proficiency Level 3
• Service Orientation; Anticipates clients’ needs, Proficiency Level 3

Knowledge and Experience

• Experience navigating expectations of multiple stakeholders
• Experience presenting technical information accurately, clearly, and logically
• Experience operating in a highly independent environment
• Prior MSF or similar humanitarian aid context experience
• Prior experience in telemedicine
• Demonstrated experience in project management basics
• Demonstrated experience working with a multidisciplinary and multicultural team

Education, Certifications, and Languages

Fluency in English is essential

Working Conditions

• Work is generally carried out during the day, Monday to Friday (9:00 a.m. to 5:00 p.m.), some weekends and evenings may be required
• Flexible work hours available
• The office environment and workspace is shared with colleagues
• Work requires long hours in front of a computer/laptop screen
• During COVID-19 restrictions, employees are required to have their own workspace, access to internet, and phone
• Domestic travel required (up to 10%)
• International travel required (up to 30%)
• All travel will be subject to COVID-19 restrictions and the regulations and recommendations of the relevant local medical/governmental authority

Application

Interested candidates are invited to apply by uploading their resume (using the template available here) and responding to the online application questions (in lieu of providing a cover letter).

The deadline for applications is Friday 29 April 2022 by 9:00am EDT. Only electronic applications will be accepted.

We encourage applications from individuals who self-identify as belonging to equity-seeking groups such as (but not limited to): Indigenous peoples, members of visible minorities, persons with disabilities, or women.

NOTE: Any questions or concerns regarding accommodation and accessibility may be addressed to ask.hr@toronto.msf.org.