Digital Resource Director At International Refugee Assistance Project

IRAP’s Digital Resources

IRAP envisions a comprehensive, trustworthy and accessible global digital platform hosting legal resources for displaced people and their advocates. The main tools we anticipate using to build this platform will be IRAP’s legal information website, currently hosted on Zendesk, Salesforce, and associated integrations, and social media and other relevant online communication tools. This will be an expansion of IRAP’s current online resources for displaced persons, communities, and their legal representatives, including our client-facing website and our chatbot, and will also contain features for organizational partners as well as IRAP clients. IRAP online resources already reach over 100,000 people a year. IRAP’s Digital Resource Director will lead our efforts under an ambitious plan to vastly expand the catalog of resources available on the platform and increase the number of people interacting with them. Some features may include:

• A voluminous library of self-help materials in multiple languages
• Portal for our partners to access and share expertise, resources, and information on issues and trends
• Integrated pathways for referrals and intakes
• A repository of educational/training curricula and resources
• A portal for displaced persons to request legal help and for IRAP clients to access updates and information about their cases
• Repository of information about humanitarian, medical and other supportive services

Opportunity

Reporting to IRAP’s Legal Strategy Director, the Digital Resource Director is responsible for the creation, maintenance and constant innovation of IRAP’s online legal resources and other legal empowerment tools. The Digital Resource Director will work very closely and in tandem with IRAP’s IT department, which will be charged with building the technological solutions used on the platform. Working closely with all of our program departments to develop and ensure accurate, useful and accessible content, the Digital Resource Director will be in charge of understanding the legal needs we seek to address and disseminating the information to those who need it the most through the use of innovative tech solutions. The Digital Resource Director will oversee all programmatic components of the new platform, including content and accessibility of these tools and resources. This position will support the growth of IRAP’s existing legal resources and tap innovative technological solutions for our clients and community partners in an expanding global network.

Responsibilities

• Oversee the maintenance and expansion of our online resource library including self-help guides, Know Your Rights materials, and other empowerment tools.
• Support the program-side expansion of our chatbot, an online tool where refugees can access automated information and screening for legal pathways to safety.
• Support the development of virtual and offline resources for partners and legal practitioners, including a library of training curricula and tools to share expertise and communicate about issues and trends.
• Create and monitor adherence to systems and style guidelines that ensure that all resources are accurate, up-to-date, and consistently and coherently presented.
• Maintain and improve accessibility and usability of all resources, considering users with disabilities, low-internet access, limited formal education or literacy and varied language skills.
• Work collaboratively across Legal Services sub-departments, Policy, Litigation, Climate, IT, Communications and Monitor and Evaluation to gather input and feedback related to client and community needs and identify associated technology solutions.
• Work with the Monitoring and Evaluation team to incorporate user feedback into platform improvements.
• Coordinate with refugee-serving organizations and other NGO partners to identify legal resource needs for development on the platform.
• Work with the Communications team to develop best practices and systems for disseminating the resources to those who need them.
• Work closely with our Monitoring and Evaluation team to gather and aggregate data available through the platform to identify patterns and trends relevant to IRAP’s resource-provision, legal aid and advocacy work.
• Liaise with third-party vendors.
• Other duties and responsibilities assigned, as appropriate.
• We anticipate this being a supervisory role and the Digital Resources Director will be closely involved in determining any staffing needs relating to the platform.

Qualifications

• Experience developing and managing online resources for a public-facing audience.
• Familiarity with implementing digital tools used to simplify, visualize and share complex information, including overseeing a website and social media. Experience with Google Analytics and SEO is a plus. Proven experience and success managing complex projects on ambitious timelines.
• Exceptional communication and collaboration skills with a proven ability to work with colleagues across programmatic areas.
• Strong organizational and time management skills, including the ability to work individually in a self-directed manner and as part of a team with varying roles and priorities.
• Comfort with technology and understanding how technology can be used to organize and disseminate resources.
• Sensitivity to client empowerment and to working with clients of all backgrounds, including LGBTI clients, survivors of trauma, and other vulnerable populations.
• Experience and knowledge of engaging displaced people and migrants online is a plus, including making resources accessible, available in multiple languages, and using relevant and appropriate technical solutions and communication channels.
• Experience working in a legal setting or with the understanding of legal client issues, including ethical and privacy issues, is a plus.
• Excellent oral and written English communication skills and understanding of plain language communication. Additional languages related to IRAP’s client populations, especially Arabic or other right-to-left languages strongly preferred.
• Experience supervising and mentoring staff with diverse levels of expertise is preferred.

Location: The candidate may work in any of IRAP’s offices.

Compensation

The annual salary range for this position is $102,506 – $159,363 commensurate with experience and location.

Benefits vary across office locations, and IRAP seeks to offer equitable and generous benefits to all employees. IRAP’s US benefits include fully paid family health insurance, retirement options, extensive PTO (20 or more vacation days,) comprehensive leave time for sickness, disability and parenting (4 months of parental leave) as well as reimbursement for work from home equipment and generous opportunities for professional development.