Technical Support Coordinator At CTG

CTG overview:

CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
Visit www.ctg.org to find out more

Overview of position

Our client was established in 1997. they lead, coordinate & implement mine action under UN’s legislative mandates of both the General Assembly & the Security Council. Our client supports the UN’s vision of “a world free from the threat of mines, Explosive Remnants of War (ERW) including cluster munitions & Improvised Explosive Devices (IEDs), where individuals & communities live in a safe environment conducive to sustainable peace & development where no one is left behind, where the human rights & the needs of victims are met & where they are fully integrated as equal members of their societies.”
Our client is a unit within the Office of Rule of Law and Security Institutions (OROLSI) within the Department of Peace Operations (DPO). they operate under UN legislative mandates of both the General Assembly & the Security Council, or at the request of the UN Secretary General or his designated official. When instructed by the Security Council or called upon by member states, our client deploys under humanitarian, peace & security mandates. Their main headquarters is in the UN Secretariat, New York with a sub office in Geneva. Our client provides direct support & assistance in the areas of explosive ordnance threat mitigation to 18 countries / territories / missions, has a standby rapid response capacity & global Technical Advisors in the field of IED’s & Weapons and Ammunition Management (WAM). As an office within DPO, our client supports peacekeeping & special political missions in accordance with Security Council mandates.
Their Iraq program was formally established in June 2015, at the request of the UN Under Secretary General for Peacekeeping Operations (DPKO) & the Special Representative of the Secretary General for Iraq, to lead the UN efforts to mitigate explosive threats in the country, as well as to support the enhancement of national & regional mine action capacities. Our client is supporting multiple layers of operations under their Iraq strategic plan which focuses on 3 main components namely, technical support, Explosive Ordnance Risk Education (EORE) & Explosive Hazard Management (EHM). Our client in Iraq has offices in both Baghdad & Erbil.
The post of Technical Support Coordinator will support the delivery of the overall objectives of our clients technical support component for National Mine Action Authorities (NMAA), i.e. Directorate of Mine Action (DMA) & Iraqi Kurdistan Mine Action Authoruty (IKMAA) in Iraq. Their Iraq technical support include development, improvement & capacity building on mine action related technical areas for NMAAs such as on mine action Quality Management System (QMS), National Mine Action Standards (NMAS), clearance task prioritization systems, results based impact evaluation, land release system & technical trainings such as EOD & IEDD trainings.

Role objectives: Under the direct supervision of the Head of Project Unit, the Technical Support Coordinator will be responsible for the following duties & responsibilities:

Support the formulation and elaboration of our client in Iraq’s Technical Support (TS) strategy & plan:

Coordinate the development & design of TS strategy & detailed plan for TS in line with our clients Iraq country strategy & workplan in consultation with their Chief of Mine Action Program & with Head of Projects Unit.
Devise joint technical support initiatives with National Mine Action Authorities (NMAA) in Iraq (Directorate of Mine Action, DMA & Iraqi Kurdistan Mine Action Agency, IKMAA) in consultation with their Chief of Mine Action Program & with Head of Projects Unit
Support to develop, maintain & improve the mine action coordination system in Iraq in consultation with their Chief of Mine Action Program & with Head of Projects Unit.

Coordination & management of the NMAA TS activities:

Coordinate implementation of our clients TS plan activities according to budget & implementation plan.
Direct and manage the agreed joint technical support initiatives of their Iraq operations with NMAA in Iraq (DMA & IKMAA) in consultation with their Chief of Mine Action Program & with Head of Projects Unit.
Coordinate with support services to launch procurement processes for key technical support activities as per rules & regulations.
Manage the contracts & grants related to TS & ensure the progress, financial management & quality of contractors & grantees are followed up & maintained.
Proactively monitor the overall progress of the TS joint plan & the activities.
Manage & resolve risks & issues related to the activity implementation, apply corrective actions in consultation with their Chief of Mine Action Program & with Head of Projects Unit.
Effectively coordinate activities & their interdependencies including ensuring that appropriate support is committed through the different technical departments in their Iraq operations (EHM & EORE).
Provide timely & activity activities tracking, analysis of outputs & reporting.
Research, identify & introduce appropriate new technologies to assist delivery of activities & initiatives for the NMAAs & develop standard working practices & statement of work for TS initiatives agreed with the NMAAs.
Plan, develop, implement & maintain appropriate standards, best practices & procedures in activity implementation for TS.
Identify continuous improvements & lessons learned.

Liaise, coordinate & communicate with NMAAs & key stakeholders regarding TS:

Regularly & proactively engage & coordinate with NMAA (DMA & IKMAA) for the implementation of TS activities.
Coordinate & support activities by other key strategic stakeholders in areas related to TS in consultation with our clients Chief of Mine Action Program & with Head of Projects Unit.
Coordinate with partners, UN & other key entities in Iraq for technical support related areas in consultation with our clients Chief of Mine Action Program & with Head of Projects Unit.
Manage the relationship management of our client with NMAA in Iraq (DMA & IKMAA).

Expected output:

Support the formulation & elaboration of our clients Iraq TS strategy & plan including strategy documents, workplans, implementation plans, concept notes & briefing notes.
Coordination & management of the NMAA TS activities including progress tracking, financial management, contract & grants management & etc.
Liaise, coordinate & communicate with NMAAs & key stakeholders regarding TS.
Supervision & support to staff.

Project reporting: This role will work under the direct supervision of the Head of Project Unit & is expected to write the following reports:

Weekly reporting on TS activities & progress to Head of Projects Unit.
Quarterly narrative progress reports & financial progress reports to Head of Projects Unit.
Annual narrative progress reports & financial progress reports to Head of Projects Unit.

Key competencies:

Master’s Degree or equivalent with a minimum of 7 years of relevant experience or Bachelor’s Degree or equivalent with a minimum of 9 years of relevant experience Military Experience (or relevant Police Experience) at the Senior Non Commissioned Officer or Officer level (or equivalent) with a minimum of 13 years of relevant experience.
Minimum 7 years’ experience in mine action required, specifically in training / capacity building / operations management / quality management in mine action.
Experience working with NMAAs & / or govt. authorities.
Experience with training foreign nationals in EOD / IEDD techniques (desirable).
Excellent computer literacy is essential, knowledge of IMSMA an asset.
Experience in operations management & implementation of plans.
Experience in writing & developing plans / strategies / SOPs.
Team management experience & skills required.
Knowledge of the UN system & procedures (desirable).
Fluency in English is essential.
Working knowledge of Arabic is desirable.
Experience in other mine action contexts is desirable.
Develops & implements sustainable business strategies, thinks long term & externally in order to positively shape the organization. Anticipates & perceives the impact & implications of future decisions & activities on other parts of the organization.
Treats all individuals with respect, responds sensitively to differences & encourages others to do the same. Upholds organizational & ethical norms. Maintains high standards of trustworthiness. Role model for diversity & inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates & supports the development of others. For people managers only: Acts as a positive leadership role model, motivates, directs & inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of one’s own role on all partners & always puts the end beneficiary first. Builds & maintains strong external relationships & is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self & / or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities & takes the initiative to act on them. Understanding that responsible use of resources maximizes our impact on our beneficiaries.
Open to change & flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences & modifies one’s own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data & courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation & creativity to problem solving.
Expresses ideas or facts in a clear, concise & open manner. Communication indicates a consideration for the feelings & needs of others. Actively listens & proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion & finding common ground.

Team management:

Supervision of embedded Liaison Officers & Technical Advisors assigned, including ensuring that communication & performance management is maintained.
Establish clear performance objectives, with appropriate measures for staff working on the TS pillar.

Further information:

Our client in Iraq is committed to gender mainstreaming throughout all its processes and activities, in accordance with UNSCR 1325, present & forthcoming gender in mine action guidelines & the temporary special measures on gender parity. This includes ensuring recruitment & retention are both gender responsive & inclusive.
Qualified females are strongly encouraged to apply.
Our client is committed to diversity & inclusion.
Qualified survivors of explosive hazards are strongly encouraged to apply.
Contract duration is for 6 months with a possibility for extension depending on donor funding & consultants work performance.