Project Officer (Pipeline Management and Scheduling, RSC MENA) at International Organization for Migration

Position Title: Project Officer (Pipeline Management and Scheduling, RSC MENA)

Duty Station: Doha, Qatar

Classification: Professional Staff, Grade P2

Type of Appointment: Fixed term, one year with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 30 May 2022

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates

2. Candidates from the following non-represented member states:

Antigua and Barbuda; Aruba (Netherlands); Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Cuba; Curaçao; Fiji; Grenada; Guinea-Bissau; Guyana; Holy See; Iceland; Kingdom of Eswatini; Kiribati; Lao People’s Democratic Republic (the); Latvia; Libya; Madagascar; Marshall Islands; Micronesia (Federated States of); Montenegro; Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Saint Vincent and the Grenadines; Samoa; Sao Tome and Principe; Seychelles; Solomon Islands; Suriname; The Bahamas; Timor-Leste; Tonga; Tuvalu; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states.

Context:

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to thousands of refugees each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight, and guidance to IOM’s global support to all resettlement programs.

Under the United States Refugee Admissions Program (USRAP), the Resettlement Support Center (RSC) provides critical support and processing services for resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages the RSC for the Middle East and North Africa (MENA). RSC MENA prepares applications for adjudication by and provides support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitates security and medical screenings, provides information about arriving individuals to resettlement agencies in the US and offers Cultural Orientation (CO) training to individuals departing for the US.

Context:

Under the overall supervision of the Chief of Mission (COM) in Qatar, and the direct supervision of the Project Coordinator, RSC MENA-Qatar Processing Site in Doha, Qatar and in collaboration with relevant units at CAS and Regional Office (RO), the successful candidate is responsible for supporting the overall management of pipeline management and scheduling activities in Doha, Qatar.

Core Functions / Responsibilities:

1. Manage daily RSC MENA-Qatar Processing Site case management activities in scheduling sub- unit, including hiring, providing training, assigning duties, and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of processing activities.

2. Provide technical assistance, guidance and information on changes to workflows and procedures to staff members in accordance with the START (USRAP Refugee Processing System), USCIS, PRM Program Announcements and internal Standard Operating Procedures (SOPs).

3. Organize and manage comprehensive data collection, assessment and reporting system for USRAP Pipeline Management related operations in RSC MENA-Qatar Processing Site, including regulating and standardizing data entry software applications and protocols across units.

4. Perform and report on the regular analysis of key performance indicators, and various reports in the reporting tools (including but not limited to, MiMOSA, Power BI, START, Tableau, etc.) pertaining to migrant flow, quality and risk management, service efficiency, and client satisfaction – including active monitoring of trends.

5. Use reports to monitor the RSC MENA-Qatar Processing Site pipeline and take appropriate action to address relevant processing delays or backlogs. As needed, directly handle urgent and sensitive cases at any stage in the pipeline to ensure they are processed effectively and efficiently.

6. Support the creation of evidence-based suggestions based on aggregated data for required actions for the USRAP; Support the overall development of RSC MENA-Qatar Processing Site and the larger USRAP operation in RSC MENA by suggesting potential improvements to processing activities.

7. Participate in the development and update quality control mechanisms and reporting systems for USRAP processing in RSC MENA-Qatar Processing Site.

8. Suggest improvements to strengthen internal control mechanisms; providing inputs for new procedures to complement and/or adapting existing instructions to achieve streamlining efficiencies.

9. Participate in the planning and monitoring of USRAP operations in RSC MENA-Qatar Processing Site. This may include assisting senior Migration Health Division (MHD) manager, RSC MENA-Qatar Processing Site Project Coordinator and Movement Operations Manager in planning and coordinating activities with IOM staff, counterparts as well as IOM and non-IOM partners.

10. Maintain the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert the Project Coordinators, RSC MENA-Qatar Processing Site of any non-compliance to SOPs or codes of conduct by RSC staff.

11. Perform such other duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree in Computer Science, Statistics, Information Management, or a related field rom an accredited academic institution with two years of relevant professional experience; or,

• University degree in the above fields with four years of relevant professional experience.

Experience

• Supervisory or management experience within the USRAP; and,

• Experience working with high-profile, at-risk and sensitive program beneficiaries, and experience with expedite systems.

Skills

• Demonstrated proficiency with the START (USRAP Refugee Processing System), MIMOSA, Power BI, and Tableau systems;

• Sound knowledge of program implementation and familiarity with IOM’s administrative, financial, and business rules and practices; and,

• Excellent computer skills and proficiency in spreadsheet and database applications;

• Takes responsibility and manages constructive criticism;

• Works effectively with all clients and stakeholders;

• Promotes continuous learning; communicates clearly;

• Takes initiative and drives high levels of performance management;

• Plans work, anticipates risks, and sets goals within area of responsibility;

• Displays mastery of subject matter;

• Contributes to a collegial team environment;

• Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation;

• Displays awareness of relevant technological solutions;

• Works with internal and external stakeholders to meet resource needs of IOM;

• Delivers on set objectives in hardship situations;

• Effectively coordinates actions with other implementing partners; and,

• Works effectively with local authorities, stakeholders, beneficiaries, and the broader community to advance country office or regional objectives.

Languages

IOM’s official languages are English, French, and Spanish.

External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (French, Spanish, Arabic, Russian or Chinese).

For all applicants, fluency in English is required (oral and written). Working knowledge of one additional UN Language (French, Spanish, Arabic, Russian or Chinese) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.

• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

• Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.

• Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.

• Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

IOM’s competency framework can be found at this link. https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.