MHGAP Consultant At Lutheran World Federation

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1.Background information

LWF Jordan is one of the 25 country programs managed by LWF World Service. This initiative has been operational in Jordan since 2013, serving the community for over a decade. Our primary objective is to assist marginalized communities by strengthening their resilience, and social cohesion, and fostering sustainable livelihoods. We provide protection and humanitarian services across various sectors, including Individual Counseling, Group Therapy, Community-Based Activities, Awareness Raising, Child and Youth Programs, and Capacity Building. LWF Jordan is committed to supporting individuals facing the most challenging circumstances. We offer our services to all people, regardless of their ethnicity, gender, religion, race, or political affiliations.

LWF World Service is the humanitarian and development arm of the Lutheran World Federation. We are a widely recognized, international, faith-based organization working in over 25 countries. We seek to unite people of all backgrounds in the quest for justice, peace, and reconciliation in an increasingly complex and fragmented world.

A commitment to the human rights of every individual, regardless of their status, guides our work, actions, and operations. We are particularly known for our timely, compassionate, and professional humanitarian work and our field presence in hard-to-reach areas. Our work is people-centered and community-based. Above all, we work with the most vulnerable, and to claim and uphold their rights, we engage proactively with local government and community structures. www.lutheranworld.org/WorldService.

The LWF Jordan is implementing multiple donor-funded projects aimed at strengthening protection mechanisms for refugees and vulnerable Jordanian individuals, households, and communities by enhancing their capacity to prevent, mitigate, and respond to protection risks. These interventions focus on child protection, gender-based violence (GBV) prevention and response, psychosocial support, mental health services, and the development of safeguarding mechanisms to ensure the safety and dignity of affected populations. The projects integrate sustainable protection strategies, including capacity-building for frontline staff, structured case management, community-based protection approaches, and the establishment of referral pathways that align with international protection standards. By embedding a holistic approach that links protection with psychosocial well-being and resilience-building, these interventions aim to ensure a survivor-centered response, strengthen community structures, and enhance access to specialized mental health and psychosocial support (MHPSS) services for at-risk individuals.

LWF Jordan implements protection and psychosocial support programming in Irbid, Zarqa, and Za’atari Camp areas marked by high vulnerability, social tensions, and increasing mental health needs among refugee and host communities. As part of LWF’s commitment to strengthening community-based protection, the organization draws on its field experience and knowledge platforms to address gaps in mental health and psychosocial support (MHPSS) services. Given the complex and growing nature of protection risks, building the internal capacity of LWF’s frontline staff through the WHO’s MHGAP-Intervention Guide (MHGAP-IG) is a strategic priority. By training the team in MHGAP and equipping selected members to become certified trainers, LWF will enhance its ability to deliver evidence-based mental health support, improve case management and referral pathways, and scale up capacity-building for partners in Jordan and Syria. This investment directly supports the organization’s long-term goals of integrated protection programming, staff empowerment, and localization of quality MHPSS services.

2.Contract purpose and Expected results

2.1 Overall objective:

The overall objective of this consultancy is to strengthen the capacity of LWF Jordan’s protection and social cohesion teams in delivering evidence-based mental health and psychosocial support (MHPSS) services by:

  • Building staff competencies in the identification, assessment, and management of priority mental health conditions using the WHO mhGAP-Intervention Guide (mhGAP-IG).
  • Equipping selected staff to become certified mhGAP trainers through a structured Training of Trainers (ToT) model.
  • Supporting the integration of mhGAP protocols into LWF’s community-based protection framework in Jordan and Syria.
  • Enhancing sustainability through supervised practice, ensuring quality implementation of mhGAP-aligned services for refugees and host communities.

Contract Purpose and Expected Results Purpose:

The purpose of this contract is to provide specialized mhGAP technical expertise, contextualized training delivery, and post-training supervision to enable LWF to institutionalize mhGAP across its humanitarian programs. The consultancy will support frontline staff, case workers, and PSS facilitators to apply WHO-recommended approaches in identifying and managing mental health needs, while also building LWF’s internal capacity to independently deliver mhGAP training in the future.

Expected Results:

  • Delivery of Basic mhGAP-IG Training to non-specialized LWF staff, focusing on assessment, clinical decision-making, and initial management of MNS conditions.
  • Implementation of a Training of Trainers (ToT) for selected staff, preparing them to replicate the mhGAP training in line with WHO methodology.
  • Structured supervision and mentoring to ensure application of mhGAP principles in real case settings and improve the quality of psychosocial services.
  • Recommendations for integration of mhGAP into existing LWF MHPSS and protection protocols, including referral pathways and safeguarding mechanisms.

2.2 Duties and Responsibility**:**

The MHGAP Consultant will be responsible for the planning, delivery, and follow-up of capacity-building interventions based on the WHO MHGAP-Intervention Guide. Key responsibilities include:

1.Training Preparation and Customization

  • Review LWF Jordan’s current MHPSS and protection frameworks to contextualize MHGAP training content.
  • Adapt training materials to reflect humanitarian realities in Irbid, Zarqa, and Za’atari Camp, including refugee and host community needs.
  • Develop training agendas, participant materials, and evaluation tools.

2. Delivery of MHGAP-IG Basic Training

  • Conduct a 5-day MHGAP-IG training for LWF’s frontline protection staff, case managers, and PSS facilitators.
  • Facilitate practical, participatory learning using adult education methodologies.
  • Conduct pre- and post-training evaluations to measure knowledge and skills development.

3. Training of Trainers (ToT)

  • Implement a 4–5 day ToT program for selected LWF staff who will serve as internal MHGAP trainers.
  • Equip ToT participants with skills in adult learning, facilitation, and MHGAP content delivery.
  • Assess readiness of ToT participants and provide recommendations for future rollout.

4. Supervised Practice and Technical Support

  • Provide structured supervision for ToT graduates through field visits and observation of training implementation.
  • Offer real-time mentoring and feedback during live sessions and case practice.
  • Support the integration of MHGAP practices into routine protection and case management services.

5. Policy Alignment and Recommendations

  • Advise LWF on the integration of MHGAP protocols into existing MHPSS guidelines and referral pathways.
  • Ensure alignment with WHO, IASC MHPSS guidelines, and national mental health policies in Jordan.
  • Provide a final technical report summarizing achievements, challenges, recommendations, and sustainability measures.

2.3 Reporting:

The consultant will report to the Team Leader and program coordinate with the MEAL team. Three key reports are required:

Basic Training Report – Submitted within 5 days after the Basic mhGAP-IG training. Includes attendance, pre/post-test results, feedback summary, and key reflections.

ToT Report – Submitted within 5 days after the Training of Trainers. Includes participant performance, training content overview, and recommendations for future facilitation.

Supervision Report – Submitted within 10 days after the supervision phase. Includes summary of field visits, observations of ToT graduates, and final recommendations for integration and sustainability.

All reports must be in English and approved before final payment.

2.4 Deliverables:

The consultant is expected to deliver the following:

  • Training MaterialsContextualized mhGAP training agendas, participant handouts, and evaluation tools (in Arabic and/or English as needed).
  • Basic mhGAP-IG TrainingCompletion of a 5-day training for LWF protection and PSS staff.
  • Training of Trainers (ToT)Delivery of a 4–5 day ToT for selected staff with practical facilitation components.
  • Supervised PracticeSupervision sessions to observe and mentor ToT graduates in real implementation settings.
  • Three Formal ReportsBasic Training ReportToT ReportSupervision & Final Recommendations Report
  • Certified Certificates:
    Participants who successfully complete both the basic training and the Training of Trainers (ToT) program will receive certified certificates of completion, officially signed by the lead trainer.

All deliverables must be submitted in a timely manner and approved by the LWF Protection & Social Cohesion Team Leader.

2.5 Timeline and contract:

All deliverables must be submitted in a timely manner and approved by the LWF Team Leader. The services should be delivered throughout 2025, with action points and the training schedule to be agreed upon and implemented between October and December 2025.

2.6 Reporting and Communications:

The protection focal point and the program coordinator will communicate to coordinate the technical coordination of the Consultation period, progress, and final report delivery.

Communication with the Procurement Department regarding financial issues, contracts, and prices.

2.7 Budget:

The consultant/service provider should submit his/her offer as a lumpsum amount covering the project period, including all expenditures related to achieving the deliverables.

  1. Evaluation Criteria

LWF will evaluate Technical Proposals with regards to each of the following criteria and their relative importance:

Description Information to Provide Relative Weight

Technical Approach, Methodology, and Work Plan

Consultancy proposal including:

  • Executive summary
  • Description of approach and methodology for MHGAP delivery
  • Tools, techniques, and training strategies to be used
  • Applicants must specify the estimated cost for each phase separately: Basic Training, ToT, and Supervision.
  • Detailed work plan and timeline.

30%

Qualifications, Experience, and CV Quality

  • Updated CV highlighting MHGAP/MHPSS experience
  • Years of experience in the field

50%

Quality of References

  • At least 2 recommendation letters or reference contacts from previous MHGAP-related consultancies or MHPSS assignments.
  • Include full contact information.

20%

Interview Shortlisting Criteria: Applicants who score 75% or higher in the technical proposal evaluation will be invited for an interview. The exact date, time, and format of the interviews will be communicated in advance to the shortlisted candidates.

4.Confidentiality and Intellectual Property

  • As part of the data protection policy, the beneficiary’s data should be secured and not disclosed externally.
  • Commitment to LWF policies that promote gender equality and diversity in the interests of marginalized people.
  • The beneficiaries’ data should be secured and not shared it externally as LWF committed to the data protection policy.

5. Payment Terms:

Payments will be made upon submission and approval of deliverables, in accordance with the following schedule:
30% upon submission and approval of the Training materials and Basic Training Report.
30% upon submission and approval of the ToT Report
40% upon submission and approval of the Supervision, Final Implementation Report and Certificate Issuance.

All payments are subject to the satisfaction of LWF Jordan’s technical focal point and the timely delivery of high-quality outputs.

6.Qualifications

The consultant must meet the following minimum qualifications:

  • Certified MHGAP Trainer accredited by the World Health Organization (WHO).
  • Advanced degree in clinical psychology, psychiatry, public health, or a related field.
  • Minimum of 5 years of experience in mental health and psychosocial support (MHPSS), with a strong background in humanitarian or low-resource settings.
  • Proven experience delivering MHGAP Basic Training and Training of Trainers (ToT) in Arabic, with practical application in field-based contexts.
  • Demonstrated ability to conduct supervision, mentoring, and capacity building for non-specialised staff.
  • Familiarity with IASC MHPSS Guidelines, CPMS, and protection principles in humanitarian settings.
  • Excellent communication, facilitation, and intercultural skills.

How to apply

Interested applicants encouraged to send all required documents and CV to the email address: omar.alkayed@lutheranworld.org