Case Manager-Karak At COOPI – Cooperazione Internazionale

Leave a Comment / Jordan / By

Base / Country: Karak /Jordan

Contract Length: 6 months, renewable

Project Title Cafoo : An Integrated Approach to Community-Based Social Protection in Support of the Most Vulnerable Groups Among Refugees and Host Communities.

Starting date: September 2025

Hierarchical Responsible: Project Manager

Functional manager: Case Manager Supervisor

COOPI

COOPI Cooperazione Internazionale is an Italian secular and independent humanitarian organization that fights against all forms of poverty to improve the world. It was founded in 1965 by Father Vincenzo Barbieri. Today, COOPI is present in 33 countries across Africa, Latin America and the Middle East, with both emergency and development projects carried out by expatriate staff (an average of 150 people per year) and national staff. The main institutional funders are the European Union, UN agencies, the Italian government, local authorities and other European governments.

COOPI in the Country

COOPI has been registered in Jordan since 2017, implementing projects in protection, education and livelihood. COOPI assists both the Syrian population and host community in responding to the effects of the Syrian crisis. COOPI is currently implementing child protection and livelihood projects funded by EU and AICS through which the Child Protection Case Manager in Mafraq is assigned.

Role

Under the supervision of the Case Manager Supervisor and the Project Manager, the Case Manager will be responsible to identify and assess cases in need of individual support. The case manager will act according to the guiding principles of GBV and Child Protection case management and will ensure a non-discriminatory approach, act according to the best interests of the child, ensure accountability, respect professional boundaries, and avoid conflicts of interest.

Responsibilities

Under the direct supervision of COOPI’s Case Manager Supervisor, the Case Manager will be responsible of the following:

  • Identify individual cases through regular presence in the Community-based Organization of assignment (mainly Alfaisalieh**)** and in the community and accept referrals from other agencies and community partners;
  • Availability to conduct home visits to vulnerable families who cannot approach the assigned CBO – under the supervision of Case Manager Supervisor;
  • Conduct initial (rapid) assessments for individual cases and prioritize them according to risk level, including psychosocial assessments of vulnerable cases that take into account environmental, emotional, behavioral, and social factors as well as resources and strengths that impact the individual well-being.
  • Develop case plans that respond to the needs addressed in initial and comprehensive assessments and seek support of supervisor (when necessary) to assess the client’s protection needs, after gaining client’s informed consent;
  • Regularly follow up with rights holders to ensure all services and action points listed in the case plan are carried out within agreed time frames;
  • Ensure that case plan progress is regularly reviewed;
  • Regularly monitor and support survivors through guidance, advice, emotional support, referrals, and regular follow-ups;
  • Work with supervisors and managers to arrange case conferences for complex cases and ensure survivors, especially children, receive multidisciplinary support;
  • Manage cases in line with existing SOPs, adhere to standard documentation processes and follow best practice guidance;
  • Regularly document cases on CPIMS+/PRIMERO and using case notes and other agreed upon forms, update databases/ info on CPIMS+ to ensure a comprehensive record of the case;
  • Ensure that data collection and storage respect data protection protocols and confidentiality principles;
  • Advocate with different institutions and services providers to help the clients to access needed resources and services, and ensure good coordination with relevant service providers;
  • Ensure conducting follow-ups with service providers in case of conducting external referrals and document follow-ups on relevant matrix;
  • Manage the process of provision of cash assistance starting from identifying needs until forwarding the cash through u-wallets and conducting follow-ups according to SOPs;
  • Be available to provide basic emotional support for urgent cases;
  • Ensure the provision of emergency cash assistance and cash-for-education for the most vulnerable clients, according to the needs of the clients, the agreed criteria and the internal procedures and under the supervision of the Case Manager Supervisor;
  • Conduct referrals to social and health services for children with disabilities who are experiencing protection needs;
  • Be available to participate in meetings and training workshops in and outside the centers including case management meetings and case conferences meetings or any other meetings when required by the Case Manager Supervisor and or Project Manager;
  • Assist in final assessments/satisfaction surveys processes; and
  • Accomplish any other assignments given by supervisors or Project Manager or Protection coordinators.

Accountability:

  • Ensure maintaining high confidentiality of information, up to date documents, including processes and verification.

Representation:

  • Represent COOPI in a positive and professional manner to contribute to the creation of a positive image and overall credibility of the organization, notably through the application of COOPI mandate, ethics, values and stand-point with regard to other actors. The case manager shall represent COOPI in relevant working groups in Karak (if asked by Case Manager supervisor or Project Manager).

Candidate’s profile

ESSENTIAL

  • University degree of Social Work, Sociology, or Community Service, and equivalent practical field experience, preferably with a humanitarian organization.

Professional and personal requirements

  • At least 2 years of experience in protection-related sectors, including at least 1 year of experience in emergency contexts.
  • Extensive field experience and an in–depth knowledge of refugees’ assistance issues.
  • Strong understanding of the humanitarian emergency operating context, the humanitarian system and its flexibility, donors and their high demands, security and financial management in humanitarian context.
  • Strong communication and reporting skills.
  • Good background in using u-wallets and the ability to follow-up with beneficiaries while providing cash assistance.
  • Ability to work under high pressure.
  • Excellent time management skills and resourcefulness with attention to details.
  • Computer (excel) and other data collection tools such as Kobo and CPIMS+/PRIMERO and admin/finance skills.
  • Able to work independently.
  • Readiness to commit and adhere to the values, mission, and vision of COOPI.
  • Strong team spirit, comfortable in a multi-cultural environment.
  • Ability to work and adapt in different environments.

Must have:

– Experience in using the CPIMS+ platform

– Experience in Cash and Voucher transfer projects

Shortlisted candidates will be invited to comptency-based technical assessments; thus, all applicants are encouraged to apply ONLY if they meet the work requirements especially requirements related to university degree, experience in CPIMS+ and the use of u-wallets.

Languages

  • Arabic Language
  • Very Good English Language

How to apply

Qualified candidates are welcomed to apply for HR.jordan@coopi.org through submitting updated CVs and customized cover letter, stating “Case Manager – Karak_Name_Surname” in the subject. Only shortlisted candidates will be contacted for technical tests. This vacancy is available until August 20th 2025 however, COOPI will be proceeding with technical tests on a rolling basis.