Job Purpose
Ensure the continuity and efficiency of Violet’s technical infrastructure through: asset management (devices/licenses), digital asset management (accounts, domains, subscriptions for Microsoft 365/Google Workspace and collaboration tools), maintenance of networks and devices, server administration and backups, and provision of fast, secure technical support to staff and initiatives.
Key Responsibilities
A) Asset & Digital Asset Management – 30%
A. Update the asset register (devices, peripherals, licenses) and manage lifecycle: issuance/return/disposal.
B. Manage domains, hosting, corporate email, subscriptions, and servers, with renewal reminders.
C. Prepare monthly reports on inventory accuracy, needs, and forecasting.
B) Networks, Servers & Security – 30%
D. Operate and maintain Linux/Windows servers and/or identity services (SSO/MFA), backup and restore.
E. Manage office networks (routers/switches/access points), monitor performance, and troubleshoot incidents.
F. Apply security policies: patching, disk encryption, anti-malware, and firewalls.
C) Helpdesk & User Support – 25%
G. Provision devices for new users (onboarding) and reclaim them upon departure (offboarding).
H. Deliver short trainings on digital safety, anti-phishing, and securing accounts with multi-factor authentication.
D) Procurement, Vendors & Documentation – 15%
I. Document infrastructure, network diagrams, and usage policies.
J. Support tenders/procurement: prepare technical specifications, evaluate bids, and follow up on contracts and invoices.
Note: the above-mentioned key responsibilities / accountabilities are illustrative ones. Another future responsibilities/accountability may be assigned to the job depending on the department organizational chart.
Qualification (Education/Work Experience)
A. Essential:
L. Diploma/Bachelor’s in Information Technology/Telecommunications or a related field.
M. Minimum 2 years of experience in systems and network support within an organization/NGO.
N. Hands-on experience with Microsoft 365/Google Workspace, Windows/Mac, and Linux fundamentals.
O. Knowledge of basic information security concepts, access policies, and backup procedures.
B. Desirable:
a. University degree in IT, or related fields.
b. one years of experience with Humanitarian NGOs.
A. Core Competencies
 Communication
 Planning and Organizing
 Commitment to Continues Learning
 Stakeholders Orientation
 Accountability
 Technological Awareness
B. Supervisor/Managerial Competencies
 Leadership
 Vision
 Empowering Others
 Building Trust
 Managing Performance
 Judgment/Decision-making
C. Technical Competencies
a. CRM skills (Managing WP, Programming)
b. Understanding of language Programming to create and edit functions (PHP, CSS, HTML)
c. Computer skills (Microsoft Word, Excel, Access, Outlook)
d. Dealing and Managing cloud storage software
e. Attention to details
Child Protection Policy:
Child abuse in all its forms is unacceptable to Violet, which recognizes its responsibility to protect children from harm in all areas of its work. Violet is committed to ensuring a safe environment for children and applies a zero-tolerance approach to any form of child abuse and exploitation.
Discrimination, Abuse, and Harassment Policy:
Violet prohibits and will not tolerate any form of discrimination, abuse, or harassment (sexual or otherwise) based on race, ethnicity, religion, national origin, gender, age, sexual orientation, marital status, citizenship status, disability, or military status. Violet employees and associated personnel must not, under any circumstances, engage in any form of discrimination, harassment, abuse (physical, sexual, or verbal), intimidation, exploitation, or in any other way that violates the rights of others within or outside Violet.
Only shortlisted candidates will be contacted
How to apply
Interested candidates, please attach a CV (in a separate file of no more than two A4 page) describing how your skills and experience match the requirements of this post.
https://forms.gle/g5VZBHS41Rm2tXSo7
Only short-listed candidates will be contacted. We aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.