Location: Latin America and the Caribbean
Department: Network Development
Reports to (Line Manager): Network Platform Manager
Grade: UK Salary Grade A or its equivalent based on candidate’s location
Contract Type: Open-ended contract
About HelpAge
HelpAge International works with a diverse global network of around 200 organisations across 99 countries to promote the rights of older people to lead dignified, healthy and secure lives.
Key areas for impact/influence and responsibilities
Below are the specific responsibilities for this role:
Network Engagement and Communication Support
- Support strengthened communication and coordination between HelpAge and its network members, working closely with the Network Platform Manager, Regional Advisers and Global Advocacy Advisers
- Support and facilitate knowledge sharing, collaboration, and peer learning across the network.
- Support the Network Platform Manager to curate, maintain, and update the HelpAge Platform, including by providing administrative and back-end support, providing first-line support to members on HelpAge Platform Access and login issues.
- Help organise thematic sessions, peer learning events, webinars, and cross-network knowledge exchanges.
- Maintain and update regional social media channels, as well as the dedicated global HelpAge homepage for LAC.
- Develop monthly digital newsletters and another comms content, sharing this content with a broad audience of NMs and regional stakeholders.
- Support the sourcing of communications content to highlight network members’ impact and encourage their participation in global communications campaigns.
- Collect case studies, materials and required information from network members, partners and programmes in the Region.
- Strengthening the Network through producing communications material according to the regional context with relevant information, visibilising NMs work in the region and ensuring their involvement in content production.
- Facilitate assertive communication within members and partners across the region and the organization.
- Outward communication beyond the region to the rest of the HelpAge network.
Administrative and Coordination Support
- Support member applications, partnership assessments, onboarding and coordination of member inductions.
- Provide administrative and coordination support to localisation and capacity-strengthening initiatives across all regions including assisting in mapping member capacities, strengths and localisation journeys.
- Ensure up to date information on members and member engagements is recorded on HelpAge Connect and maintain up to date mailing lists.
- Support Regional Adviser and Global Advocacy Advisers with logistics and coordination support for regional events including the arrangement of workshops, meetings and seminars.
- Support translations required for communications or other areas of work.
- Support internal communication flows between Regional Advisors, Platform Manager, and HelpAge technical teams.
- Collate network feedback and engagement metrics to inform continuous improvement efforts.
Skills and experience required
- Experience in network coordination, member engagement, or administrative support, ideally in international development or civil society contexts including calendar management.
- Writing skills with the ability to produce concise, clear, and well-structured documents.
- IT skills and any familiarity with digital collaboration tools and platforms would be desirable.
- Must be fluent in Spanish and English (Written and spoken)
- Understanding of international development, human rights, or ageing sectors is an advantage.
- Ability to work effectively under pressure and manage competing priorities. Skills and Competencies
- Strong organisational and time management skills.
- Good interpersonal skills and ability to work collaboratively in cross-cultural, multi-stakeholder environments.
- Experience in supporting online events, webinars, and knowledge-sharing initiatives.
- Experience in creating Newsletters and managing Social Media.
- Proficient at writing news articles and updates in Spanish.
- Experience using Canva, WordPress and MailChimp is desirable.
- Basic design and editing skills are desirable.
- Ability to provide user support and troubleshoot basic platform issues.
- Discretion and confidentiality in handling sensitive information.
- Ability to work independently and collaboratively within diverse teams.
- Cultural sensitivity and respect for diversity. Qualifications
- Relevant diploma or degree in Communications, International Development or Social Sciences.
- Equivalent work experience will be considered.
Other Requirements
- Flexibility to work across different time zones.
Key Behavioural Competencies
Working Collaboratively with Others. Work collaboratively, building mutual trust and respect, with external organizations and partners to achieve our strategic aims and objectives; being accountable for the work we do together.
Adaptability and Flexibility. Adapt to new directions or opportunities arising within the organisation and in our work area; being flexible in our role, constantly using the feedback to learn more and evolve further.
Supporting and Facilitating Change. Lead behavioural and cultural change through embracing a supportive, collaborative and highly inclusive environment where everybody feels supported, respected and engaged.
Extend HelpAge’s Reach and Impact. Extend HelpAge’s reach and impact by creating and identifying new business development opportunities and building relationships with new partners.
Diversity and Inclusion. Lead and promote a culture of including the voices of older people across our support, convening and thought leadership roles, in a way that is transformative, empowering and highly inclusive of those marginalised by gender, economic status, disability and other factors of discrimination.
Leading Others (for managers). Demonstrate strong leadership to own unit/department and manage people in a well and reputable manner. Create an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
Safeguarding
HelpAge International is committed to safeguarding the communities with which we work, our partners, staff and any others who we come into contact with. The post holder will also be responsible for:
• Preventing harm and abuse from our people, operations and programmes to anyone that encounters our work.
• Reporting all safeguarding incidents you see, hear, hear about or suspect, using our internal reporting mechanism.
• Complying with all safeguarding framework policies and practices.
• Completing mandatory training courses relating to our safeguarding policy framework and complying with HR vetting procedures.
SAFER RECRUITMENT
All employments at HelpAge International will be subject to satisfactory references and appropriate screening checks, which can include misconduct disclosure schemes and terrorism finance checks.
How to apply
Interested and Qualified individuals are strongly encouraged to review the details of the Job Description via www.helpage.org and submit their Cover Letter and CV only to Jobs@helpage.org not later than Saturday, 8 November 2025.