JOB SYNOPSIS The Knowledge Management & Process Improvement Specialist will enhance International Program efficiency by organizing and curating resources, improving internal communication, and optimizing operational processes for a diverse, multi-lingual staff. This role manages knowledge/resources, develops accessible materials as requested, streamlines workflows where needed, and supports change management across teams to foster effective information-sharing.
Due to the international context of this role, meetings may occasionally fall outside of the standard workday to accommodate other colleagues.
LOCATION: US-Akron, PA or CA-Winnipeg, MB, hybrid or remote (in U.S. States where MCC is registered)
FTE: 1.0 FTE
KEY RESPONSIBILITIES:
Specific Tasks and Duties:
Knowledge Management, Communication & Design – 50%
- Curate, organize, and maintain up-to-date resources on Omnia (intranet), SharePoint, and Teams to ensure accessibility and ease of use for IP staff in multiple languages.
- Design clear, visually appealing, and culturally relevant layouts for resources, tools, and guidance materials, ensuring alignment with organizational branding.
- Collaborate with content owners to ensure information is current, accurate, coherent, and visually optimized.
- Streamline internal International Program (IP) communication by improving the structure, clarity, and accessibility of materials.
- Promote adoption and effective use of knowledge management tools through training, guidance, and user support.
Process Improvement – 25%
- Analyze operational workflows within IP to identify bottlenecks and opportunities for improvement.
- Recommend and, with approval, implement process enhancements to improve coordination.
- Facilitate cross-department working groups on behalf of IP to design, document, and standardize operational processes as needed.
- Support change management efforts by communicating proposed changes, facilitating feedback, and ensuring smooth adoption.
Cross-Functional Collaboration – 10%
- As necessary, coordinate cross-department projects related to knowledge sharing, resource design, or process improvement.
- Foster a culture of collaboration, transparency, and learning across geographically dispersed teams.
Other Responsibilities – 15%
- Provide training and support to staff on knowledge management systems, process changes, and resource design principles.
- Procure and manage pool of consultant interpreters/translators on behalf of IP.
- Monitor and evaluate the effectiveness of implemented improvements and adjust as needed.
- Stay informed on best practices in knowledge management, change management, design for multilingual contexts, and process improvement.
- Undertake additional time-bound projects as assigned to meet evolving organizational needs.
Other duties as assigned on a temporary basis.
Supervision: No supervisory responsibilities.
Key working relationships: Program Training Lead (PLDR), MERL LEAD (PLDR), Research Analyst (PLDR), Digital Solutions Architect (IT), IP Office Manager (IP)
Travel expectations: internationally
Willingness to travel up to 10% internationally to build relationships, gather input, and understand operational contexts.
Physical activity/demands:
- Occasionally remaining in a stationary position, often standing or sitting for prolonged periods of time.
- Occasionally light work that includes moving objects up to 20 pounds.
- Constantly repeating motions that may include the wrists, hands and/or fingers.
- Constantly assessing the accuracy, neatness and thoroughness of work assigned.
Environment Conditions – occasionally exposed to high and low temperatures or other adverse environmental conditions while traveling.
QUALIFICATIONS:
Organizational values and culture: All MCC workers are expected to exhibit a commitment to a personal Christian faith and discipleship; active church membership; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.
Essential:
- Bachelor’s degree in organizational development, communications, information management or related field (or equivalent experience).
- Minimum of 2 years of professional experience in knowledge management, process improvement, internal communications, resource design, or related field.
- Ability to structure and present materials in ways that are coherent, accessible, and optimized for multilingual audiences.
- Strong analytical skills to assess workflows and recommend improvements.
- Experience in a multi-lingual, cross-cultural work environment; NGO or international development experience preferred.
- Proficiency in collaboration tools, especially SharePoint, Teams, and document management systems.
- Demonstrated ability to design visually clear, branded, and engaging resources (e.g., Adobe Creative Suite, Canva, or similar tools).
- Excellent facilitation and interpersonal skills.
- Strong relationship-building skills, with the ability to work across cultures and departments.
- Capacity to manage multiple projects and priorities in a fast-paced environment
Employment eligibility: Legally eligible to work in either the U.S. or Canada. MCC offers of employment are subject to a successful criminal background check(s).
Preferred:
- Proficiency in a second language, especially where it overlaps with the organization’s operational languages.
- Change management certification (e.g., Prosci)
- Knowledge management/process improvement certification (e.g., Six Sigma)
How to apply
For the full job description and to apply online: KMPI Specialist