Enhanced Services Outreach Specialist At International Rescue Committee

IRC Background:

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic well-being and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is at work in over 40 countries and 28 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

Job Overview:

The Enhanced Services Outreach Specialist is responsible for outreach services for the state-funded Enhanced Services for Asylees and Vulnerable Noncitizens (ESAVN) program for the IRC Turlock, San Jose, and Oakland offices. Specifically, the Outreach Specialist conducts community outreach to provide program information, receive referrals, and enroll eligible persons and screen referrals and implements new client orientations. The Enhanced Services is expected to stay connected with community partners and new resources for enrolled persons.

Major Responsibilities:

• Develop outreach materials, analyze the intended audience, research the best locations to encounter potential clients, and distribute materials;
• Build referral pathways with immigration attorneys and firms, raise awareness of case management services with immigration courts and USCIS, and conduct outreach to asylees and other vulnerable noncitizens;
• Meet with immigration attorneys, courts, and USCIS;
• Identify community groups, coalitions, and agencies to further outreach efforts;
• Support the waitlist, screenings, intake, assessment, and orientation to clients eligible for services;
• Provide both virtual and in-person, group and one-on-one orientations to case management services and assist clients in accessing case management by guiding them through the process;
• Ensure timely and accurate compliance to all reporting requirements and entry into databases;
• Participate in all program meetings, staff development activities, and fully engage as a member of the team;
• Follow all policies, procedures and protocols of the agency;
• Conduct outreach and develop new stakeholder relationships in effort to better support the ESAVN program;
• Other duties as assigned.

Key Working Relationships:

• Position reports Directly to Safety & Wellness Manager.
• Indirect Reporting To: San Jose, Oakland, and Sacramento Site Directors.
• Collaborates with ESAVN Caseworkers, interns and volunteers, Technical Advisors, internal IRC services, and external service providers and agencies including immigration attorneys, courts, and USCIS.

Job Requirements:

• Undergraduate degree in a related field; or a mix of equivalent years of education and related work experience;
• Two years of related professional work experience ideal (in addition to the above);
• Excellent communication skills with proficiency in English, both spoken and written; bilingual ability in one of the predominant languages of the local client base preferred;
• Proven success achieving goals and working effectively with all levels of staff in a multicultural environment;
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook);
• Commitment to DEI principles and an inclusive work environment;
• Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.

Working Environment:

• Standard, professional office environment and remote work;
• This position will work both from the IRC office in Turlock, Modesto, and regular travel to off-site locations is required.
• Office hours are scheduled as Monday-Friday, 9am-5pm; some evening and weekend events required;

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.