Senior PSP Operations and Investments Officer, P4, Copenhagen At UN High Commissioner for Refugees

Organizational Setting and Work Relationships

UNHCR’s Global Private Sector Fundraising programme is highly ambitious and driven by a dynamic alliance of global fundraising partners and national offices and a highly skilled and dedicated fundraising team. The Global Private Sector Fundraising network has grown dramatically in both complexity and size. The incumbent will be in charge of Private Sector Fundraising budget allocation process of over USD 180 million, including budget allocation to National Partners and involving over 700 staff and affiliated workforce. PSP is planning to continue to grow rapidly in the coming years, both in terms of income and workforce, and this post is crucial in supporting the growth process.

In order to achieve these ambitious goals, UNHCR has authorized one of the highest levels of centrally managed investment in private sector fundraising of any UN Agency or INGO. As a senior member in the Private Sector Partnership Service (PSP), the incumbent will lead and supervise PSP’s Global Operations.

The incumbent is responsible for the overall management of the National Growth Fund (NGF). Responsibilities include governing all processes, policies and documentation related to the fundraising investment decisions for the NGF. The incumbent will report directly to the Head of Service as Chair of the NGF committee and is responsible for all NGF investments in the global network. The incumbent will be the Alternate Chair to the NGF Committee and will also function as a Senior Advisor to the Head of Service concerning NGF investments and growth potential in existing and new markets. The incumbent is responsible for keeping oversight over the NGF investments and manages all processes related to reporting concerning NGF investments. The incumbent undertakes reviews to assess the cost effectiveness or misuse of investments.

PSP has developed a Business Intelligence solution for analysing the data pertaining to all fundraising investments in order to understand the future net value of the investment fund and to enable forecasting capabilities. The Senior PSP Operations & Investments Officer maintains and further develops the solution to ensure it is fit for purpose.

The Senior PSP Operations & Investments Officer also supervises the Global Operations Unit (14 colleagues on various contract types, including affiliated workforce). This Unit is responsible for financial budgeting, reporting and determining the availability of funds. The incumbent works closely with the Chiefs of different regional PSP Operations and their staff both in the regional set-up and in country offices on all matters related to NGF funding, resources allocation, planning, forecasting and reporting processes.

The incumbent is responsible for actively liaising with all relevant internal stakeholders such as DSPR and DFAM, with the aim of building confidence and visibility around PSP’s operating model. Furthermore, the incumbent will ensure overall collaboration and strong coordination between PSP and the wider organisation as appropriate.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties

• Set clear strategy, policy and systems for PSP National Growth Fund investments and manage all processes related to the Private Sector Fundraising Investments including planning, forecasting and reporting through the National Growth Fund mechanism.
• Develop and maintain an appropriate system to effectively and accurately monitor results of National Growth Fund investments and measure the Return on Investment and other relevant Key Performance Indicator against benchmark figures in the fundraising industry and against the parameters laid out in the funding requests.
• Develop and maintain a BI solution with the appropriate infrastructure and capabilities for analysing the data pertaining to all fundraising investments.
• Develop and execute an appropriate mechanism for reviewing Private Sector Fundraising Investments to ensure the reliability of figures and information provided with the funding.
• Provide periodical updates to the PSP Management team on the consolidated and global performance on key indicators of the National Growth Fund, including future net income, attrition levels, average gifts and lifetime value.
• Advise on income growth potential and investment opportunities in existing and new markets.
• Analyse the results of National Growth Fund investments to UNHCR benchmarking data and global INGO benchmarking data available from different markets to ensure investments results are in line with market standards.
• Support the Head of PSP and Regional Managers to implement the PSP strategy in the national and regional fundraising plans by providing functional management and guidance to staff in the Regions.
• Support the Head of PSP on forecasting of income by developing and maintaining forecasting tools and methodologies, inducing machine learning and artificial intelligence techniques relevant for forecasting income from fundraising investments made in prior and current financial years.
• Support the Head of PSP in articulating the core parameters of the PSP business model including the investments strategy and its returns in a manner that is comprehensible for senior management and colleagues with financial oversight responsibilities to enable informed decisions on PSPs funding needs.
• Coordinate the Service’ annual detailed planning for financial requirements, providing analysis of past year performance and forecast, in relation to the strategic directions and planned activities, reviewing and ensuring the quality, coherence, consistency and completeness of investment submissions by the Sections and making proposals to the Head of Service for submission to the PSP Advisory Board.
• Provide line management of Global Operations Unit staff. In case of absences, provide managerial support to the Financial Management & Procurement Support Unit.
• Provide functional management of staff with duties related to the National Growth Fund in the Regional teams and in PSP HQ Sections.
• Deliver training and capacity building on issues related to PSP Operations and Investments as required to the global PSP network including the National Partners.
• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

For P4 – 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree

Field(s) of Education

Business Marketing; Social sciences;

International relations;

Public administration; Business administration; Political science;

or other relevant field.

(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses

Not indicated.

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience

Essential

Minimum 9 years previous relevant work experience with 5 – 8 years’ private sector fundraising experience in a not-for-profit organisation or an international organisation or a marketing/fundraising consultancy firm in an international setting. Proven track record and comprehensive experience in managing a Fundraising Investment fund. Extensive knowledge of PSP management of Private Sector Fundraising Investment portfolio, processes and procedures. Proven ability to measure performance of PSP fundraising programs. Extensive experience and expertise in private sector fundraising with a comprehensive understanding of all main private sector fundraising techniques (digital, direct mail, legacies, monthly giving, press advertising, major donors, corporate and foundations fundraising, events). Expensive experience and expertise in forecasting of income from fundraising activities and from investments in fundraising techniques. Financial budgeting and reporting skills and experience overseeing budgets of this size essential. Proven ability to work in a competitive, diverse and multicultural work environment. Capacity to manage multiple stakeholders, an aptitude for formal and informal networking; and to build trust with internal and external partners.

Desirable

Experience of humanitarian assistance and UN environment preferred. Understanding of the complexities of working with an international organization with multiple geographical operational sites.

Functional Skills

*PS-Fundraising-face to face, mass appeal, digital, emergency, DRTV, etc.

*BU-Budgeting

*IT-Business Analysis (BA)

*PS-Fundraising (incl. operations, programmes)

IT-Business Intelligence (BI)

MG-Standard Operating Procedures (SOPs) development

PS-Fundraising from foundations

PG-Programme Management (programme cycles and reporting standards)

BU-UN/UNHCR Budgetary cycle

BU-Project and Budget Coordination

DM-Qualitative data analysis

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

Competency Requirements

All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.

Core Competencies

Accountability

Communication

Organizational Awareness

Teamwork & Collaboration

Commitment to Continuous Learning

Client & Result Orientation

Managerial Competencies

Managing Resources

Managing Performance

Judgement and Decision Making

Empowering and Building Trust

Cross-Functional Competencies

Analytical Thinking

Planning and Organizing

Change Capability and Adaptability

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

The ideal candidate is able to build strong working relationships with senior stakeholders in the Organization, such as management of DFAM and DSPR, as well as the Global Management Team of PSP. As noted in the Operational Context, the incumbent will be the PSP responsible for budgeting, reporting ensuring funding to PSP operations, as well as serve as a strong link to HQ in Geneva.

Required languages (expected Overall ability is at least B2 level):

,

Desired languages

,

Operational context

Occupational Safety and Health Considerations:

Nature of Position:

UNHCR’s Global Private Sector Fundraising programme is highly ambitious and driven by a dynamic alliance of global fundraising partners and national offices and a highly skilled and dedicated fundraising team. The Global Private Sector Fundraising network has grown dramatically in both complexity and size. The incumbent will be in charge of Private Sector Fundraising budget allocation process of over USD 180 million, including budget allocation to National Partners and involving over 700 staff and affiliated workforce. PSP is planning to continue to grow rapidly in the coming years, both in terms of income and workforce, and this post is crucial in supporting the growth process.

In order to achieve these ambitious goals, UNHCR has authorized one of the highest levels of centrally managed investment in private sector fundraising of any UN Agency or INGO. As a senior member in the Private Sector Partnership Service (PSP), the incumbent will lead and supervise PSP’s Global Operations.

The incumbent is responsible for the overall management of the National Growth Fund (NGF). Responsibilities include governing all processes, policies and documentation related to the fundraising investment decisions for the NGF. The incumbent will report directly to the Head of Service as Chair of the NGF committee and is responsible for all NGF investments in the global network. The incumbent will be the Alternate Chair to the NGF Committee and will also function as a Senior Advisor to the Head of Service concerning NGF investments and growth potential in existing and new markets. The incumbent is responsible for keeping oversight over the NGF investments and manages all processes related to reporting concerning NGF investments. The incumbent undertakes reviews to assess the cost effectiveness or misuse of investments.

PSP has developed a Business Intelligence solution for analysing the data pertaining to all fundraising investments in order to understand the future net value of the investment fund and to enable forecasting capabilities. The Senior PSP Operations & Investments Officer maintains and further develops the solution to ensure it is fit for purpose.

The Senior PSP Operations & Investments Officer also supervises the Global Operations Unit (14 colleagues on various contract types, including affiliated workforce). This Unit is responsible for financial budgeting, reporting and determining the availability of funds. The incumbent works closely with the Chiefs of different regional PSP Operations and their staff both in the regional set-up and in country offices on all matters related to NGF funding, resources allocation, planning, forecasting and reporting processes.

The incumbent is responsible for actively liaising with all relevant internal stakeholders such as DSPR and DFAM, with the aim of building confidence and visibility around PSP’s operating model. Furthermore, the incumbent will ensure overall collaboration and strong coordination between PSP and the wider organisation as appropriate.

Living and Working Conditions:

Additional Qualifications

Skills

Education

BA: Business Administration, BA: Business Marketing, BA: International Relations, BA: Political Science, BA: Public Administration, BA: Social and behavioural sciences

Certifications

Work Experience

Competencies

Accountability, Analytical thinking, Change capability & adaptability, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Managing performance, Managing resource, Organizational awareness, Planning & organizing, Teamwork & collaboration

UNHCR Salary Calculator

https://icsc.un.org/Home/SalaryScales

Compendium

Add.2 to Bi-annual Compendium 2022 – Part B

Functional clearance

This position doesn’t require a functional clearance