Plan International is an independent humanitarian and development organization that promotes children’s rights and girls’ equality.
We believe in the power and potential of every child. But this is often stifled by poverty, violence, exclusion, and discrimination. And girls are the most affected.
Working together with children, young people, our supporters and partners, we fight for a just world, addressing the root causes of the challenges faced by girls and all vulnerable children.
We support children’s rights from birth to adulthood. We empower children to prepare for and respond to crises and adversity. We drive change in practice and policy at the local, national, and global levels, leveraging our reach, experience, and expertise.
We have been building powerful partnerships for children for over 85 years and are now active in more than 80 countries.
Plan International is a development and humanitarian response organization whose mission is based on defending children’s rights and achieving substantive equality for girls. In Mexico, our work is vital to addressing protection challenges in contexts of human mobility and social vulnerability. We operate in Mexico City, Tapachula, Chiapas, and Ciudad Juárez, Chihuahua, where our teams work to meet the direct needs of people in the context of human mobility and survivors of violence (returnees, refugees, asylum seekers, and displaced communities).
Our model is distinguished by its transformative gender approach. We not only seek to meet immediate needs, but also to guarantee the full exercise of the rights of girls and adolescents, fostering their leadership and active participation in decision-making. We work to eradicate all forms of gender-based violence—including sexual violence and harassment—challenging the social norms and power structures that perpetuate inequality. The goal is to create safe and equitable environments for them, their families, and their caregivers, who are essential pillars of the comprehensive protection system.
Under a strict Safeguarding Policy, Plan International Mexico ensures that every intervention and every member of our staff acts according to the highest standards of child protection. We promote absolute respect for human dignity, ensuring non-discrimination based on gender identity, age, disability, origin, or any other condition. We focus on eliminating the structural barriers that prevent children and adolescents from exercising their rights under conditions of equality and inclusion.
At Plan International Mexico, we transform humanitarian assistance into an opportunity to build a future where the dignity and rights of children are the priority in every corner of the country.
PURPOSE OF THE POSITION
To technically lead the implementation of child protection case management services, ensuring that all interventions are carried out in accordance with Standard Operating Procedures (SOPs), Interagency Guidelines for Case Management and Child Protection, the Child Protection Minimum Standards in Humanitarian Action (CPMS), safeguarding policies, and Plan International guidelines. The incumbent will supervise and strengthen the capacities of case managers, promote the technical quality of interventions, ensure proper information management, facilitate the resolution of complex cases, and contribute to strengthening coordination and referral mechanisms within the child protection system.
MAIN RESPONSIBILITIES
This person will be responsible for:
- Oversee the implementation of the case management process to ensure technical quality in accordance with Standard Operating Procedures (SOPs).
- Strengthen the capabilities of the case management team through training, mentoring, and technical guidance.
- Ensure the consistent implementation of case management, child protection, confidentiality, and data protection standards.
- Ensure the quality and integrity of the information generated in case management so that it can be used in decision-making and responding to protection risks.
- Support inter-institutional coordination and strengthen referral and counter-referral mechanisms so that children and adolescents can access specialized protection services.
- To contribute to the strengthening of child protection systems and services through the analysis and generation of technical inputs that contribute to continuous improvement.
- Ensure the availability of the resources, materials, and operating conditions necessary for the implementation of the activities under your responsibility.
- Comply with the administrative, financial and procurement policies and procedures applicable to the project.
- Promote safe environments for case management by applying security protocols, identifying risks, and implementing mitigation measures.
- Promote the effective integration of Safeguarding, Prevention of Sexual Exploitation and Abuse (PSEAH) and Gender Equality and Inclusion policies in all activities under its responsibility.
TECHNICAL EXPERIENCE, KNOWLEDGE AND SKILLS
Qualifications and experience
- Bachelor’s degree in social work, psychology, sociology or another related discipline.
- Minimum of three years’ experience in child protection case management.
- Experience in direct work with children and adolescents in vulnerable situations.
- Experience in coordinating with protection systems and reference mechanisms.
- Experience in humanitarian contexts, human mobility or specialized protection.
Digital and technological skills
- Proficiency in Word, Excel, PowerPoint and collaborative platforms such as Teams and SharePoint.
- Proficiency in using computer tools and case management systems, particularly CPIMS+ and Primero.
- Ability to record, systematize and analyze sensitive information on digital platforms, guaranteeing data security and confidentiality.
- Familiarity with data protection and cybersecurity protocols in humanitarian contexts.
Job-specific skills
- Risk and vulnerability assessment.
- Communication adapted to girls, boys and adolescents.
- Development and monitoring of case plans.
- Interinstitutional coordination.
- Technical documentation.
- Active listening and expert interviewing.
- Ethical handling of sensitive information.
- Analysis and problem solving.
Other requirements
- Commitment to gender equality and respect for sexual diversity.
- Sensitivity and active empathy towards migrants and returnees.
- A vocation for humanitarian service and an understanding of structural inequalities.
Ethical commitment to working directly with girls, boys, young people and women.
Location: Mexico City, Tapachula or Ciudad Juárez
Role type: Supervisory technical staff
Reports to: Project Coordination
Closing date: August 17, 2026
Equality, diversity and inclusion are at the heart of everything Plan International stands for.
We want Plan International to reflect the diversity of the communities we work with, offering equal opportunities to all regardless of age, disability, gender reassignment, marriage and civil union, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Plan International is based on a culture of inclusion and we strive to create a work environment that ensures that every team, in every office, in every country, is rich in diverse people, thoughts and ideas.
We foster an organizational culture that embraces our commitment to racial justice, gender equality, girls’ rights, and inclusion.
Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organization, do everything we can to keep children safe. This means that we have particular responsibilities towards the children we come into contact with and must not contribute in any way to harming or putting children at risk.
A series of pre-employment checks will be carried out in accordance with Plan International’s Child and Youth Protection Policy. Plan International also participates in the Inter-Agency Misconduct Disclosure Scheme. Under this scheme, we will request information from applicants’ previous employers regarding any findings of sexual exploitation, sexual abuse, and/or sexual harassment during employment, or incidents under investigation after the applicant left employment.
By submitting an application, the job applicant confirms that they understand these hiring procedures.
Please note that Plan International will never send unsolicited emails requesting payments from candidates.
How to apply
To apply, please send your CV to the following link:
https://jobs.plan-international.org/job-invite/54732