The United Nations Global Service Centre (UNGSC) provides critical Supply Chain, Geospatial, Information and Telecommunications Technologies services and Training to all Secretariat Entities, Peacekeeping and Special Political Missions, Agencies, Funds and Programmes of the UN system worldwide.
The position is located in the Solutions Support Unit (SSU) of the Client Solutions Delivery Section (CSDS) within the Service for Geospatial, Information and Telecommunication Technologies (SGITT) at the UNGSC in Brindisi, Italy.
The incumbent will work under the supervision of the Chief SSU or other designated officer.
Responsibilities
Within delegated authority, the Information Systems Assistant will be responsible for the following duties:
•Participates in the development, programming, testing, debugging and implementation of new application systems releases, modules and functionalities using DevOps and Agile methodologies.
•Develops, tests and implements simple computer application systems and programs using UN-established standards for IT technologies, programming languages and tools.
•Serves as team member in the planning, specification, design, development, implementation and support of computer application systems, such as Linux, containerization of software components, especially Docker and Kubernetes; independently liaises with users to define and specify requirements.
•Serves as focal point for the coordination of the Tier 2 support of UNGSC Centrally hosted applications, involving liaison with other organizational units to monitor service delivery and follow-up on administrative actions to resolve issues related to the support of corporate applications.
•Serves as focal point for the transition and maintenance of solutions into production environment through standard ITIL based processes.
•Prepares technical and user documentation for deployed computer application systems, as well as training materials and conducts technical presentations.
•Maintains functional specifications for computer application systems, programs and procedures developed and/or modified.
•Provides support for deployed computer application systems including version management, data recovery and deployment to users’ offices; performs ongoing reviews with users and developers and responds to users requests.
•Drafts correspondence and communications, including work plan revisions and other related issues, as well as prepares unit contributions for a variety of periodic reports.
•Keeps abreast of developments in the field; performs benchmarking and proposes new acquisitions.
•Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.
•Assists with visualizations and updating information material such as web pages or brochures.
•Provides guidance to new/junior staff.
•Performs other duties as assigned.
Education
High school diploma or equivalent is required.
Job – Specific Qualification
ITIL 4 Foundation certification is desirable.
Prince2 Foundation certification is desirable.
RedHat System Administration certification is desirable.
Work Experience
A minimum of seven (7) years of experience in information systems analysis and programming, systems administration and maintenance, software development, technical writing or related area is required.
Experience of Agile and DevOps methodologies for application development is desirable.
Experience with CI/CD (Continuous Integration/Continuous Delivery) pipeline and tools, such as GitHub in support of the development, is desirable.
Experience with ITIL Service Operations and coordination of Tier 2 support is desirable.