The Venezuelan Red Cross (CRV) is a humanitarian organization whose mandate is to save lives and improve the conditions of vulnerable people. As part of the International Red Cross and Red Crescent Movement, it provides timely assistance in emergencies, disasters, and other humanitarian crises.
Guided by its Fundamental Principles—Humanity, Impartiality, Neutrality, Independence, Voluntary Service, Unity, and Universality—the CRV acts as an auxiliary to public authorities in the humanitarian field, working to reduce human suffering without distinction of race, gender, religion, or ideology. Its work encompasses emergency medical care, strengthening community resilience, first aid training, disaster response, and the promotion of health and well-being.
Through a network of highly committed volunteers, the CRV efficiently and effectively mobilizes resources to be present where and when they are most needed. Its work is based on solidarity, respect for human dignity, and a commitment to protecting life in all its forms.
Commitment to Safeguarding
The Venezuelan Red Cross is committed to creating and maintaining safe and respectful environments for communities, staff and volunteers and to preventing exploitation, abuse and sexual harassment.
Selected candidates will be required to comply with the Code of Conduct and applicable Safeguarding policies and standards. As part of its secure recruitment process, CRV may conduct professional reference checks and request relevant background information on professional conduct and Safeguarding, in accordance with its procedures and applicable regulations.
General Safeguarding Responsibility
The person holding the position must promote and respect the Safeguarding standards of the Venezuelan Red Cross, comply with the Code of Conduct and applicable policies, maintain appropriate professional boundaries, contribute to preventing harm, and immediately report any Safeguarding concerns through established mechanisms.
Addition for high-risk positions
Due to the nature of their duties, the person will be required to actively identify and mitigate Safeguarding risks associated with their activities, maintain reinforced standards of conduct and professional boundaries, and ensure that their interaction with communities and people in vulnerable situations is safe, dignified, inclusive, and respectful.
If you want to be part of the team and make a difference, we invite you to join us.
Please verify that you meet all or most of the requirements to apply.
The Information Technology Assistant will provide operational support and direct first-level technical support (Helpdesk) to the staff of the Venezuelan Red Cross, promptly assisting in the operational tasks of configuration, maintenance of computer equipment and in the process of adopting the institutional ERP system.
The role will have a 100% practical and operational focus, geared towards resolving basic day-to-day issues and the physical/operational management of IT assets. The incumbent will be responsible for:
- Provide first-level technical support (helpdesk) in person and remotely to the CRV administrative staff and volunteers.
- Assist in the installation, initial configuration and basic preventive/corrective maintenance of computer equipment (computers, printers, accessories) and connectivity (local networks, WiFi).
- Support the installation and configuration of productivity tools and institutional platforms (Office 365, email, etc.).
- Register and track IT tickets or incident requests, resolving simple problems or escalating complex cases to the appropriate area.
- Perform data loading, labeling, and continuous updating of the physical inventory of technological assets (equipment, peripherals, licenses, and access).
- Provide operational support to the institutional ERP implementation process, assisting with the initial/massive data upload and basic functional testing as directed by your supervisor.
- Assisting end users with everyday operational questions about the use of the ERP and IT tools.
- Collaborate in the preparation and distribution of quick guides and user manuals for staff.
- Provide operational support in technological logistics for institutional events, training sessions, or meetings.
- Ensure compliance with institutional policies regarding the proper use of technology, confidentiality, and protection of information.
- Perform other technical and operational support tasks as assigned by your immediate supervisor.
Report
The Information Technology Assistant will report to the Organizational Development Directorate (or the designated IT professional).
Trips
Occasional availability to travel within the country if the operation requires it.
Teams
It is desirable that you have the equipment to perform your duties remotely on occasion: a laptop or personal computer and a stable internet connection.
Workplace
Caracas (Headquarters of the Venezuelan Red Cross).
To qualify as a builder of the Venezuelan humanitarian system, you must meet the following requirements:
- Technical degree, TSU or advanced student/recent graduate in Information Technology, Computer Science, Systems or related fields.
- Minimum experience of one (1) year in basic technical support tasks, helpdesk or computer equipment maintenance (relevant internships or professional practices will be valued).
- Practical knowledge in assembly, maintenance, diagnosis and configuration of hardware and software (Windows, peripherals, printers).
- Basic to intermediate handling of local networks (LAN, WiFi) and collaboration tools (Microsoft 365 / Google Workspace).
- Interest in or basic knowledge of computer systems or management software (ERP) is desirable.
- Excellent service orientation, patience and user focus.
- Ability to follow instructions, organize assigned tasks, and document daily activities.
- Willingness to work in a team in a dynamic environment.
- Desirable prior experience or volunteering in civil society organizations, NGOs or the Red Cross Movement.
- Strict commitment to the Fundamental Principles of the Red Cross and Red Crescent Movement.
- Ethical and confidential handling of institutional information.
How to apply
Only a shortlist of candidates will be contacted to advance to the next phase of the selection process. Candidates will be asked to speak with their direct reports/line managers or previous mentors before proceeding to the interviews.
All those interested in applying for the position and who meet the necessary requirements should send their CV to the email address:Â postulaciones@cruzrojavenezolana.org
The email subject line should read: Information Technology Assistant (First and Last Name)
CVs received without the title assigned to the call will be discarded.