Digital Infrastructure and Solution Specialist (National Position) At RECOFTC

At RECOFTC, we believe in a future where people live equitably and sustainably in and beside healthy, resilient forests. We take a long-term, landscape-based and inclusive approach to supporting local communities to secure their land and resource rights, stop deforestation, find alternative livelihoods and foster gender equity. We are the only non-profit organization of our kind in Asia and the Pacific. We have more than 30 years of experience working with people and forests, and have built trusting relationships with partners at all levels. Our influence and partnerships extend from multilateral institutions to governments, private sector and local communities. Our innovations, knowledge and initiatives enable countries to foster good forest governance, mitigate and adapt to climate change, and achieve the Sustainable Development Goals of the United Nations 2030 Agenda.

RECOFTC is inviting candidates to apply for the position of Digital Infrastructure and Solution Specialist. The successful applicant will be based in the RECOFTC main office in Bangkok, Thailand. The contract duration is for 24 months with a possibility of extension subject to funding availability and satisfactory performance. The position is for Thai nationals only.

Tasks and Duties

The Digital Infrastructure and Solution Specialist is a member of RECOFTC Knowledge Management and Strategic Communication Unit, and works under the supervision of the Digital Development and Knowledge Management Manager based at RECOFTC main office in Bangkok, Thailand. The Digital Infrastructure and Solution Specialist supports IT infrastructure for RECOFTC and is responsible in maintaining RECOFTC’s digital platforms as they are modernized in line with the organization’s strategy.

Specific tasks and duties include:

• Ensure connectivity and the security of RECOFTC on-site by maintaining the network infrastructure, servers, equipment and other on-premise IT infrastructure including day-to-day technical support and ‘trouble-shooting’
• Support RECOFTC’s digital transformation program and the implementation of RECOFTC’s business operating systems working with contracted services
• Responsible for digital platforms and upgrades for Software as a Service (SaaS) and Platform as a Service (PaaS) including in AWS and MS Azure
• Responsible for Microsoft 365 administration including user management, Exchange, SharePoint
• Ensure timely equipment maintenance, upgrade and replacement and work with country and project administrative officers to provide specifications and review procurements across RECOFTC’s seven country offices
• Interact with Programs, Operations and Country offices to ensure understanding of business needs and efficient support is delivered
• Support inventory control and asset management for information technology systems and equipment
• Ensure system administration and ensure that user’s training manuals are maintained and up-to-date
• Participate in the annual budget planning for ICT and management of RECOFTC’s ICT budget
• Apply relevant IT policies as well as ensure compliance with RECOFTC’s Policies and Procedures, Code of Conduct, and Gender Policy
• Perform any other duties as assigned by the Digital Development and Knowledge Management Manager, and KMSC Unit Director

Qualifications and experience

Essential

• Bachelor’s degree in computer engineering or any related areas
• Five years’ experience in IT system management for organizations or independent business teams
• Excellent IT infrastructure knowledge including hardware, server and networking systems
• Strong analytical and problem-solving skills, and able to effectively provide information to IT peers and service providers for seamless issue resolution while effectively communicating to end-users
• Experience with Microsoft 365 administration
• Experience in managing cloud infrastructure in Azure cloud and/or Amazon Web Services (AWS)
• Good understanding of information technology support procedures, inventory management and procurement
• Good command of written and spoken English
• Thai National only

Desired

• Experience with Microsoft Power Automate, Microsoft Power BI
• Experience with business operating systems and ERP systems including finance and human resources functions
• Experience with database fundamentals and SQL
• Experience with document management software such as Microsoft SharePoint and associated business protocols supporting collaboration and records management
• Experience working in an international organization and non-governmental organization environment
• Strong communications and interpersonal skills

RECOFTC’s core values

At RECOFTC, our core values are the foundation of our culture and guide all our work. In addition to job-specific skills and experience, the applicant should possess the following characteristics, attitudes and skills:

• Embrace innovation
• Adapt to, and learn from, challenges
• Collaborate with partners and stakeholders
• Nurture commitment, responsibility and ownership
• Prioritize sustainability
• Cultivate participation, social inclusion and gender equity