Job Overview:
The International Rescue Committee (IRC) is one of the leading providers of high-quality programming for refugees resettling to the United States. Switchboard is a one-stop resource hub for refugee service providers in the United States, supported by the Office of Refugee Resettlement (ORR) and implemented by the IRC in partnership with Lutheran Immigration and Refugee Service (LIRS). More information about Switchboard can be found at www.SwitchboardTA.org.
Switchboard is seeking a Digital Inclusion Manager, for Switchboard, an Office of Refugee Resettlement (ORR)-funded program. Switchboard is a one-stop resource hub for refugee service providers in the United States. Switchboard provides training and capacity-building services to ORR-funded refugee service providers in the United States, including resettlement agencies and affiliates, state agencies, ethnic community-based organizations, and others. More information about Switchboard can be found at www.SwitchboardTA.org.
The Digital Inclusion Manager will be responsible for the development and delivery of capacity-building initiatives related to digital inclusion in resettlement and integration services. Focus areas will include digital inclusion and digital access.
Major Responsibilities:
- Together with Training Officer for Emerging Technologies, develop and deliver training related to digital inclusion: webinars, self-paced e-learning, online certificate courses, etc.
- Together with Switchboard’s training staff, provide consultation, guidance, and recommended resources in response to questions and technical assistance requests.
- Research and recommend digital inclusion resources and best practices that Switchboard can develop into relevant learning resources such as information guides, blog posts, podcasts, videos, etc.
- Participate and contribute to digital inclusion communities of practice and other private, public, and community-based alliances, such as the National Digital Inclusion Alliance.
- Contribute to needs assessment analysis process to ensure feedback on digital content is collected and incorporated into Switchboard’s annual workplan.
- Provide input into Switchboard reports, including monthly activity updates and semi-annual Performance Progress Reports.
- Other duties as assigned.
Job Requirements:
- Bachelor’s Degree in relevant field (or equivalent experience)
- Minimum two years of experience providing training and technical assistance to build capacity of refugee service providers
- Experience developing and delivering engaging remote trainings using webinar platforms such as Zoom
- Strong familiarity with relevant Office of Refugee Resettlement (ORR)-funded programs
- Experience contributing to project M&E (data collection, management, and reporting)
- Excellent written and oral communication skills
- Ability to effectively manage complex projects with strict timelines
Working Environment: Standard office and/or remote working environment. This role may require working remotely full or part time and part time remote employees may be required to share workspace.
Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.