The Danish Refugee Council (DRC) is one of the world’s leading humanitarian NGOs, working in over 40 countries to provide appropriate assistance and protection to refugees, asylum seekers, internally displaced persons, returnees, people on the move, and vulnerable local populations/host communities. DRC is currently seeking a highly qualified Cash Transfer Specialist based in Caracas, Venezuela.
About the job:
DRC is managing its operations in Venezuela, under the direction of the country office in Caracas and three field offices located in the states of Sucre, Apure, and Zulia. DRC Venezuela is implementing activities such as protection monitoring, legal assistance, individual protection assistance for people with disabilities, information sessions for proof of identity (PoC), prevention of human trafficking, rehabilitation of health infrastructure, and food security.
GENERAL JOB DESCRIPTION:
The Cash and Voucher Assistance Specialist will provide technical support to DRC Venezuela for the preparation, design, implementation, and continuous improvement of cash and voucher assistance (CVA) programs across various sectors. This position will contribute to strengthening the capabilities, tools, and processes necessary to implement CVA in a secure, market-based, protection-sensitive manner that complies with DRC procedures.
The position will work across departments, including Programs, MERA, Finance, Supply Chain, and field teams. Additionally, depending on operational priorities, the role may support market analysis, financial inclusion, and other economic recovery initiatives related to CVA programming.
MAIN RESPONSIBILITIES
Preparation, design and technical quality of CVA
- Support the development, contextualization, and updating of procedures, tools, and workflows for the implementation of cash transfer programs in DRC Venezuela.
- Contribute to the analysis of feasibility and response options, considering the needs and preferences of the participants, market functioning, protection risks, and operational capacity.
- Support the design of multipurpose assistance interventions and cash transfers or vouchers linked to sectoral objectives.
- Support the definition and review of eligibility criteria, registration and verification mechanisms, transfer values ​​and frequency of assistance, in coordination with the technical teams.
- Provide technical support and quality control to teams during the design, launch, implementation, review and closure of projects with CVA components.
- Contribute technical input for concept notes, proposals, budgets, modifications, and project reports that incorporate CVA.
- Identify technical or operational difficulties during implementation and support teams in defining corrective measures.
Markets, financial providers, and delivery mechanisms
- Support and, where appropriate, lead rapid market assessments and monitoring exercises for prices, availability, access and supply capacity.
- Translate market findings into practical recommendations on modality, transfer value, delivery mechanisms, and other programmatic decisions.
- Follow up on the mapping and analysis of financial service providers (FSPs) and delivery mechanisms developed by DRC, updating the information as needed.
- Provide technical follow-up to the FSP procurement process, in coordination with Supply Chain, Finance and Programs, and participate in the technical evaluation of bids and selection of the supplier(s), in accordance with DRC procedures and the corresponding segregation of duties.
- Support the establishment and testing of operational arrangements with the selected FSP(s), including payment lists, secure information exchange, payment confirmation, failed payments, retries, reporting, and reconciliation.
- Monitor the performance of delivery mechanisms and identify adjustments to improve security, accessibility, efficiency, and the experience of participating individuals.
- Identify barriers to financial access and opportunities for financial inclusion related to the populations served.
Monitoring, protection, and accountability
- Work with MERA to incorporate CVA into assessments, indicators, monitoring, PDM and learning exercises, and ensure that findings inform program adjustments.
- Working with Protection to identify and mitigate risks related to modality, access, exclusion, fraud, security, data protection and safeguards.
- Promote accessible mechanisms for information, participation, feedback and complaints for participating individuals.
- Promote consideration of gender, age, disability, diversity, protection and safe and dignified access throughout the CVA cycle.
Capacity building and learning
- Identify capacity-building needs of DRC teams in CVA and market-based programming.
- Develop and facilitate training, coaching, simulation exercises and practical support during implementation.
- Maintain an organized and up-to-date basic repository of SOPs, tools, guidelines, and technical materials relevant to CVA.
- Documenting and sharing good practices, challenges, and lessons learned to promote continuity and improvement of programming.
Coordination and complementary support for economic recovery
- Represent DRC, as delegated, in technical spaces relevant to CVA and market-based assistance such as the Market-Based Assistance Group (MBAG), and contribute to joint analysis, tools, and recommendations.
- Maintain coordination with DRC’s regional and global technical resources and apply guidelines and standards relevant to the Venezuelan context.
- Additionally, and according to the priorities of the operation, support market analysis, financial inclusion and other economic recovery initiatives linked or not to CVA.
Experience and skills:
- Minimum 3 years of relevant professional experience in humanitarian, social or development programs in contexts or with populations affected by crisis, displacement or socioeconomic vulnerability.
- Experience in one or more areas relevant to CVA, such as market analysis, food security, economic recovery, livelihoods, financial inclusion, banking or digital payments, social protection, participant targeting, MERA/information management, or cash assistance.
- Analytical ability to interpret information on needs, markets, financial services or monitoring and convert it into operational recommendations.
- Ability to work across departments with program teams and support areas, facilitating processes and agreements between different functions.
- Good communication, facilitation, organization, coordination and problem-solving skills.
- Knowledge of the Venezuelan context and sensitivity to risks of protection, access and exclusion.
Special consideration will be given to
- Previous experience in cash transfer and/or voucher programs is preferred, but not mandatory.
- Knowledge of CVA standards, methodologies or tools and market-based programming.
- Experience working with financial service providers, payment systems, banking services, remittances, microfinance, or digital mechanisms.
- Training or certifications in CVA, market analysis, financial inclusion, MERA, social protection, food safety, project management or other related areas.
Education
- University degree in economics, social sciences, development, administration, international relations, finance, engineering, or other relevant disciplines.
Languages
- Fluent Spanish, spoken and written.
- Intermediate/advanced knowledge of English will be considered an advantage, particularly for accessing global technical guidelines and resources.
We offer:
- The opportunity to belong to one of the best NGOs worldwide.
- Access to over 1,000 free online training courses and certificates.
- Contract duration: subject to budget availability.
- Salary: Band G
- HCM insurance fully covered by the organization.
DRC Core Competencies:
- Achieving excellence : focusing on achieving results and ensuring efficient processes.
- Collaboration: involve relevant parties and encourage feedback.
- Taking the initiative : taking ownership and initiative while seeking innovation.
- Communicate: listen and speak effectively and honestly.
- Demonstration of integrity :
Application process: All applicants must upload a cover letter (max. 1 page) and an updated CV ( max. 2 pages, no supporting documents ) in Spanish to the DRC job platform. Applications submitted by email will not be considered.
Application deadline : Sunday, November 8th at 11:59 pm Local Time. Please note that applications will be reviewed continuously and interviews will be scheduled as soon as a suitable candidate is identified. DRC reserves the right to close the position before the deadline once a suitable candidate is identified.
Start date: November 2026
How to apply
Link to Application Form
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