Intern- CVAC Client Service Assistant At International Organization for Migration

Position Title: Intern- CVAC Client Service Assistant

Duty Station:Dakar, (Senegal)

Classification: Intern, Grade Other

Type of appointment: Internship,6 months with a possibility of extension

Estimated start date:As soon as possible

Closing date:21 November 2023

Reference:CFA-CO-INT-001-2023

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading

UN agency in the field of migration, works closely with governmental, intergovernmental and

non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the

benefit of all. It does so by providing services and advice to governments and migrants.

Context:

Background Information

The International Organization for Migration provides an administrative service related to visa applications through the Canadian Visa Application Centre (CVAC), to make the visa application process faster and more convenient.

Under the overall supervision of the CVAC Sub Regional Coordinator and direct supervision of the CVAC Team Leader, the incumbent will provide support for the CVAC operated by IOM.

1. Assist customer services to applicants, in accordance with contractual obligations and service standards of the Department of Immigration, Refugees and Citizenship Canada (IRCC).
2. Assist providing information to applicants’ distribution of forms and checklists: provide accurate and timely responses to applicant inquiries by telephone, email chat, courier and in-person assistance and guidance with value-added services.
3. Assist in collecting visa applications and sorting documents: checking the completeness and accuracy of visa application forms: checking the completeness of supporting documents: sorting documents with a list of relevant control: assistance to applicants if documents are incomplete.
4. Assist to enter visa application data.
5. Assist to recover visa and service fees; checking the validity of payments and charges against the application management software: issuing invoices; daily reconciliation of fees collected and invoices.
6. Proceed with delivery and collection of applications and passports: secure transfer of visa applications and passports to and from designated IRCC visa offices; sorting and counting applications and passports; issuance of passports to applicants and transmission to courier services.
7. Inform management of any incidents or issues related to daily work, security issues, systems and software, complaints and propose recommendations for service optimization.
8. Perform any other related tasks that may be assigned by supervisor.

Training Components and Learning Elements

It is expected that the selected intern will:

• Be exposed to the activities of IOM in the duty station.

• Gain understanding about the IOM and the UN System and its processes.

• Learn technical skills described in this Post Description.

• Be able to prove their dedication, skills and capacity to work in an international setting as part of a diverse and international team.

Required Qualifications and Experience

Education

• High school diploma,
• University degree from an accredited university

Experiences

• Experience with migrant-related programs or visa-related services
• Experience in customer service; and,
• Experience in liaising with government and diplomatic authorities and national and international institutions.
• Demonstrated proficiency in Microsoft Office applications, including Excel, PowerPoint Ask Bing Al Previous professional experience in international organizations and companies would be an asset.

Languages

Fluency in French and good knowledge of English.

Proficiency of language(s) required will be specifically evaluated during the selection process,

which may include written and/or oral assessments.

Note

Eligibility and Selection

In general, the Internship Programme aims at attracting talented students and graduates who:

• have a specific interest in, or whose studies have covered, areas relevant to IOM

programmes and activities.

• are holding a scholarship for internship placements in international organizations and/or for

whom internship is required to complete their studies; or

• are sponsored by governmental/non-governmental institutions and/or academia to work in

specific areas relevant to both IOM and the sponsor.

• are either enrolled in the final academic year of a first university degree programme

(minimum Bachelor’s level or equivalent) or have graduated in the last 12 months.

• are between 20 and 36 years of age.

Depending on experience and location, IOM provides a small monthly stipend to help offset

costs.

Required Competencies:

The successful candidate is expected to demonstrate the following values and competencies:

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural

differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency: maintains high ethical standards and acts in a manner

consistent with organizational principles/rules and standards of conduct.

• Professionalism: demonstrates ability to work in a composed, competent and committed

manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators

• Teamwork: develops and promotes effective collaboration within and across units to achieve

shared goals and optimize results.

• Delivering results: produces and delivers quality results in a service-oriented and timely

manner; is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: continuously seeks to learn, share knowledge and

innovate.

• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

• Communication: encourages and contributes to clear and open communication; explains

Competencies will be assessed during a competency-based interview.

Other:

The appointment is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment,

accreditation, any residency or visa requirements, and security clearances. Subject to certain

exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or

after 15 November 2021. This will be verified as part of the medical clearance process.

Posting period**:**

From November 15, 2023 to November 21, 2023.