Salary: £30,213 – £34,005 per annum
Location: Global – Where IR has a Country Office (See advert for list of countries)
Contract Type: Permanent
Hours: Full Time
The Vacancy
Islamic Relief Worldwide are a leading independent humanitarian and development organisation, serving humanity for almost 40 years. In over 40 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. As a CHS certified organisation, we use our experience, expertise and passion to positively transform the lives of millions of people whether providing ways for our supporters to help others through to delivering live-changing help for our rights holders.
Islamic Relief is investing in digital transformation to increase our impact and improve our agility to help more people. ICT are leading an international strategy to standardise and enhance core ICT services across all our offices, laying the foundations for a more connected and effective organisation. The ICT function manages IT infrastructure, global applications, information security and end-user support services centrally to the entire organisation.
We are recruiting for three positions of ‘Area ICT Infrastructure Lead’ on a full-time permanent basis to join our dynamic team. This role will help us increase our global reach, working with local ICT teams to standardise our infrastructure, connectivity and end points to enhance the productivity of our teams on the ground and the resilience and security of our global ICT infrastructure.
These roles will be recruited close to our country operations and will involve travel between Islamic Relief’s country offices. We are considering applicants from the following countries:
- Kenya
- Ethiopia
- Somalia
- Sudan
- Pakistan
- Bangladesh
- Afghanistan
- Iraq
- Yemen
- Turkey
- Jordan
Working as part of the UK based central ICT team, the role of the Area ICT Infrastructure Lead (AIIL) is to support ICT infrastructure services across the designated offices ensuring that maintenance tasks are completed, services are monitored effectively, issues are investigated and resolved, and that authorised updates, upgrades and patches are applied following an agreed change management process. This role requires regular travel nationally and internationally. The role also has a customer facing element.
The successful candidate must have or be:
- Experience of successfully maintaining a complex and global ICT environment.
- Proven record of excellent people and interpersonal skills with effective communication skills at individual and group levels.
- Strong technical background in a WinTel environment and knowledge of enterprise infrastructures including management of regional data centres.
- Experience in ICT infrastructure management with proven track record in systems, support, implementation, and migration.
- Strong technical knowledge – connectivity methodologies (internet and WAN), communications (PSTN, SIP), networking (LAN, wireless), VPN network topologies and distributed application and service topologies.
- Good customer facing skills.
- Proven ability to problem solve and deliver infrastructure projects.
- Must be fluent in English (written and oral)
- Must be willing to travel internationally (no previous restrictions)
- Excellent organisational skills, displaying efficiency, adaptability, and versatility • Proven track record in a networking environments and problem solving.
- Commercially minded approach and ability to make commercially sound decisions.
- An ability to manage multiple tasks and initiatives in parallel without compromising quality.
For more information, please click on the Documents tab above to view the full Job Description.
If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.
PLEASE NOTE: Interviews are expected to take place on 15/01/2024.
Pre-employment Checks:
Any employment with Islamic Relief will be subject to the following checks:
- screening clearance
- receipt of satisfactory references
Our values and commitment to safeguarding
IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.
In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.
Islamic Relief is an equal opportunities employer