NRC’s Donor Management (DM) section (External Relations Department) is embarking on a project to improve donor engagement (thus loyalty and profitability) through more advanced marketing automation tools and procedures. We expect to use an external vendor during this time that will lead the implementation effort, but we also need to increase the capacity of our team during this time to deliver on our obligations during this project period and secure the maximum effect.

This position, therefore, presents an interesting opportunity to work with the external vendor and internal stakeholders to ensure that we are successful with this project and the intended effects (efficiency, loyalty, and profitability).

What we are looking for:

NRC is seeking a highly qualified “Marketing Cloud Adviser” with documented knowledge with Salesforce and Marketing Cloud and demonstrated experience with and through understanding of communication and performance marketing.

What you will do:

Some of your specific responsibilities include:

Generic responsibilities

Support the team – You will support the existing team during the project period to ensure that we can deliver on our contribution to the project, and that this is maintainable and sustainable over time.
Accelerate our learning curve and results – It is essential that you have a solid understanding of Salesforce and Marketing Cloud, not only from a technical perspective, but also from a more practical perspective.
Coordinate and produce – You will need to work across sections, with diverse stakeholders, and with our selected system integration vendor.
Educate and share – You will not only assist us in delivering on our obligations, but also share your experience with the team, in an effort to further enhance the end result.

Specific responsibilities:

Using Marketing Cloud…

Support the development of donor journeys.
Support the development of templates and communication content.
Support the development of segments and campaigns.
Assist in testing.
Assist in assessing results (metrics, impact, and learnings).
Assist in documenting procedures, guidelines, and learnings.
Support the (Marketing Cloud) competence development of others in the team, also sharing more practical experience.

Please download the detailed job description to learn more about the position.

What you will bring:

Relevant education background.
Minimum three years of relevant experience in a similar position.
Excellent verbal and written communication skills.
Documented knowledge with Salesforce and Marketing Cloud.
Documented experience with and through understanding of communication and performance marketing within donor (customer) management.

What we offer:

Duty station: NRC Head Office in Oslo OR any country where NRC has an operational Office.
Contract: National 6 months contract.
Salary/benefits: Grade 9 on NRC’s regional salary scale, with accompanying terms and conditions.
NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process:

Internal candidates only: please click on the suitcase icon labelled “I am an employee” to be redirected to NRC’s internal careers site.
When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
Submit your application and CV in English, taking care to attach your latest CV.
Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.

If you have any questions about this role, ho.recruitment@nrc.no with the job title as the subject line.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

Learn more about NRC

ABOUT US

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.