Senior Platform Support Administrator (Windows and Azure) At International Computing Centre

More Information

Address International Computing Centre

Position Description

The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Purpose of the Position:

The purpose of this position is to provide IT support to the Operational Resilience Team which ensures operational continuity of ADB (Asian Development Bank) IT services. The selected candidate will work in close collaboration with the IT Operational Resilience Team in Valencia, Spain and with the ADB IT teams in Manila, Philippines.

Objectives of the Programme:

The objective of the Centre is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.

Main duties and responsibilities:

The incumbent will work under the direct supervision and guidance of the Head, Customer IT Resilience Team (OPBR) and Chief, Business Solutions Section (OPB) within the Operations Division (OP) and in close collaboration with the ADB IT technical teams. The incumbent could be requested to do any others tasks of similar level in related fields.

The incumbent will perform the following duties and responsibilities:

Production Support

Provide production support for the administration of ADB across various environments:
Windows server environments
VMware environments
Backup and restore operations
Azure cloud infrastructure
Administer Windows server environments, including Windows Server 2016 R2, 2019, and the latest operating systems
Handle Active Directory, DNS, DHCP, and domain services to ensure optimal performance and security
Perform VMware administration tasks, including virtual machine management, performance monitoring, and troubleshooting
Oversee and support file services and shares, ensuring proper access controls, security, and efficient data storage
Administer Azure cloud infrastructure, including server, storage, and network administration
Oversee and support Remote Desktop Services (RDS) and Azure Virtual Desktops to facilitate remote access for users
Perform server backups and restore operations, utilizing skills in tools such as NetBackup or similar solutions
Administer Azure networking, blob storage, file services, and storage accounts to maintain a reliable and efficient infrastructure
Propose improvements of the operations by using automations and scripting

Troubleshooting and Incident Management:

Troubleshoot technical issues, adhering to ITIL best practices
Support incident and problem management, including participation in governance processes, such as the Change Advisory Board (CAB)

Lifecycle Maintenance:

Support the full lifecycle maintenance of relevant equipment and processes within the domain

Monitoring and Anomaly Detection:

Monitor the systems for anomalies and escalate as necessary, ensuring system stability and security

Project Support:

Act as a technical member providing support for various projects within the IT landscape

Disaster Recovery and Business Continuity:

Contribute to the design, development, and maintenance of disaster recovery procedures
Under guidance, incorporate changes approved by the CAB into the procedures
Participate in the execution of recovery procedures and provide post-recovery support as needed

Recruitment Profile

Experience and Skills required:

Essential:

At least eight (8) years of relevant hands-on experience in Windows server administration, management, and support
Strong experience in Windows Server 2016 R2, 2019, and the latest operating systems
Proficiency in Active Directory, DNS, DHCP, and domain services administration
Hands-on experience with VMware technologies and administration, including virtual machine management and troubleshooting
Familiarity with file services and shares management in Windows server environments
Knowledge of Remote Desktop Services (RDS) and Azure Virtual Desktops administration
Experience in server backups and restore operations, ideally with skills in NetBackup or similar solutions
Experience in creating and maintaining technical procedures and best practices

Desirable:

Previous experience in Azure cloud administration for server, storage, and network components
Proficiency in Azure networking, blob storage, file services, and storage accounts administration
Proven experience in disaster recovery solutions and experience with failover technologies
Experience in automation and scripting by using different technologies such as Powershell, Ansible, Terraform and Pyhon etc.

Education:

Essential:

Successful completion of secondary school education or its equivalent, supplemented by specialized training in IT
Knowledge/certification in Windows and VMware technologies

Desirable:

Familiarity with ITIL best practices
Knowledge/certification in Backup and Storage technologies
Knowledge/certification in cloud computing technology (Azure)
Familiarity with business continuity framework

Languages:

English: Expert knowledge is required
Knowledge of the local language of the Duty Station is an advantage

UNICC Global Competencies:

Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.
Knowing and managing yourself: Manages ambiguity and pressure in a self-reflective way. Uses criticism as a development opportunity. Seeks opportunities for continuous learning and professional growth.
Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.
Moving forward in a changing environment: Is open to and proposes new approaches and ideas. Adapts and responds positively to change.

Other Information

Eligibility:

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

Compensation:

Annual Salary Estimation (net of tax at single rate):

Valencia: EUR 44,839

UNICC also offers generous leave and absence allowances, flexible working hours, overtime compensation, teleworking, access to training, and depending on eligibility other benefits such as relocation grant, dependency allowance, language allowance, or education grant.

Closing date for applications:

Applications will be accepted until midnight (Geneva Time) on 08 January 2024.

Notes:

Technical and/or personality tests may be carried out as part of the selection process
Only short-listed candidates will be contacted
Though you may not be selected for this advertised position, the UNICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position

Please inform us should you require any specific accommodation to facilitate your application

For applications to be valid, they must contain a motivation letter and the filled Personal History Form.