WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified applicants to apply without regard to race, color, national origin, ethnic or social origin, genetic information, sex, gender identity and/or expression, sexual orientation, religion. or belief, HIV status or disability.
????Vacancy Notice No.: 831396
????Job Title: IT Operations Assistant
????Type of Contract: Fixed-Term Contract
????Grade: G6
➡️Unit / Division: Information Technology
????Place of Assignment: Port-au-Prince, Haiti
➡️Duration: 1 year (renewable)
This position is only open to Haitian nationals or residents of Haiti, holding a legal work permit.
Are you an IT expert looking to further develop your professional experience while helping to end world hunger? Are you passionate about helping those in need? Do you want to join a global organization that invests in its people?
If so, an exciting and fulfilling career awaits you! Join our diverse and passionate team working on diverse and international projects directly contributing to saving and changing millions of lives around the world.
At WFP, people are at the heart of everything we do and the vision for WFP’s future workforce is that of diverse, engaged, competent and high-performing teams, selected on merit, operating in a healthy and inclusive work environment , living WFP’s values (Integrity, Collaboration, Engagement, Humanity and Inclusion) and working with partners to save and change the lives of the people WFP serves.
ABOUT WFP
The United Nations World Food Program (WFP) is the world’s largest humanitarian agency fighting global hunger. WFP’s mission is to help the world achieve Zero Hunger by 2030. Every day, WFP works to ensure that the most vulnerable populations, particularly women and children, can have access the nutritious foods they need to lead productive, healthy lives.
WHY JOIN US?
- WFP is winner of the 2020 Nobel Peace Prize
- PAM offers a highly inclusive, diverse and multicultural work environment
- WFP invests in the personal and professional development of its employees through a range of training, accreditation, coaching, mentoring and other programs, as well as internal mobility opportunities.
- A career path at WFP offers an exciting opportunity to work across country, regional and international offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the world. world.
- We offer an attractive remuneration package.
ORGANIZATIONAL CONTEXT
The Haiti country office is operating in a continuing emergency situation. In response to increased food insecurity and increased internal displacement caused by high insecurity, the office remains very active in its operations. In this difficult context, the Haiti country office is deeply committed to preserving the well-being of all affected populations, with an emphasis on the protection and security of the most vulnerable groups.
This role of IT Operations Assistant is divided into two main components in the general and global ICT field, taking into account the specificities of the PAM. Also, it includes:
– The technical aspect of the position “IT Operations Associate” which focuses on technical support, data management and systems administration to assist in the delivery of TEC services effectively and efficiently.
– The administrative aspect of the position, which focuses on inventory management (ICT stocks) and monitoring of the purchasing process to allow control of both physical and financial resources for the proper functioning of the Organization.
POSITION OBJECTIVES
Coordinate and guide IT maintenance and support activities to enable effective delivery of information technology services.
MAIN DUTIES AND RESPONSIBILITIES (non-exhaustive)
Under the general supervision of the TEC Unit Manager and under the direct supervision of the ICT Administrator, you will be responsible for the following tasks:
Technical aspect :
- Ensure preventive and active maintenance of IT infrastructures (servers, switches, firewalls, PABX, LAN, APS etc.).
- Responsible for managing tickets for the Help Desk service (Easy Vista)
- Resolve queries independently, escalating as necessary, to ensure standard IT questions are answered and accurate information is provided to staff.
- Write standard documents such as end user and technical documentation to ensure staff have access to required information about IT products and services.
- Ensure/participate in updates and migrations. Make sure servers and workstations always have the latest updates available from vendors (Windows, Linux, Apple, SonicWALL, etc.).
- Ensure/contribute to network and system security both physically (hardware) and software.
- Provide/contribute to user support effectively and efficiently.
- Provide users with information and explanations on the management and use of materials.
- Provide/participate in technical support necessary to carry out events/projects where applicable.
- Train/help with user training (formal or informal training such as the use of equipment, software, etc.).
- Ensure/Participate in emergency preparations from a TEC point of view (ensure that contingency equipment is available and functional such as satellite phones charged, operational Bgan, inverters (inverters), solar panels and batteries available etc. .).
- Support Scope (CBT): proxy, installation and service of the equipment.
- Provide technical support to the AIP and any other location in the metropolitan area where PAM staff members may work.
- Support colleagues from the Les Cayes and Jérémie branches remotely; and also, those of Gonaïves and Cap-Haitien when the TEC assistant of Gonaïves is absent. Be prepared to support any other sub-offices that WFP has opened.
- Coordinate a team of IT staff to ensure individual and team objectives are met in accordance with all relevant regulations and policies
- Perform any other task as part of TEC activities.
Administrative aspect:
- Make entries and updates in the GEMS inventory management database.
- Ensure the physical count of WFP assets with the GEMS mobile application.
- Receive, label, register and store TEC equipment at the various TEC sites and stocks.
- Distribute equipment both in Port-au-Prince and in other regions according to the instructions received from the Head of the TEC Service or the TEC manager or their replacements by documenting the material allocations and having those who receive them sign.
- Document all missions, donations, all equipment returns according to WFP standards.
- Maintain contact with the regions, sub-offices to be able to respond to their needs quickly and according to the recommendations of the head of TEC or the head of ICT or their replacements
- Follow, apply and respect the process of preparing the manifest for shipping equipment.
- Follows defined emergency response processes and procedures to provide support to meet emergency food assistance needs.
- Update the inventory to always have reliable information on equipment: stored, loaned, deployed on sites, etc.
- Establish a report of loss or theft of equipment; and request the constitution of the PSB committee to decide on the necessary follow-up.
- Monthly production of the results report.
- Archive all TEC administrative documents in a clear, orderly and efficient manner.
- Contribute to the management and training of TEC archives
- Carry out administrative tasks relating to TEC: PR, MPO, GRN, SES, follow-up with certain suppliers including Digicel, Natcom for the management of SIM cards and packages, etc.
- Participate in the “Minimum Monthly Administration Report” (TEC inventory, consumption of TEC equipment supplies).
- Contribute to the “Implementation Plan” of the CPB TEC budget (Country Portfolio Budget) – “TEC Costs by Activity” and appropriate the budget according to the WBS (Work Break Structure) element.
- Perform any other administrative task requested as part of TEC activities.
REQUIRED QUALIFICATIONS AND EXPERIENCE
MINIMUM LEVEL OF STUDY REQUIRED:
Education:
You have:
Completed secondary studies, and have a Post-secondary Certificate in computer systems, networks. Knowledge of databases and web development would be an asset.
Desired professional experience:
You have:
At least 5 years of relevant professional experience in providing IT support and services.
Required Skills
• Knowledge of networks and systems administration.
• Knowledge of the helpdesk and user support.
• Knowledge and technical knowledge in the maintenance of ICT equipment.
• Knowledge of the Windows system (server 2016 and 2019; Windows 10)
• Knowledge of PABX.
• User-oriented action
• Planning and organizing work in a harmonious, effective and efficient manner
• Good oral and written expression
• Ability to communicate effectively and with respect for others
• Courtesy, tact and ability to work in a multicultural environment
• User-oriented action and good oriented management
• Have a sense of responsibility
• Be able to work patiently and tactfully with people of different cultures and nationalities
• Be able to travel to sub-offices (within the country) and work under stressful conditions.
• Know word processing software, spreadsheets; know database management software.
• Know French and be able to work in English.
Languages :
You have:
Mastery of the French language; a working knowledge of English would be an asset.
TERMS AND CONDITIONS
This position is a 12-month Fixed Term Contract with the possibility of renewal.
Salary and Benefits
- Attractive salary
- 2.5 working days of annual leave per month
- Maternity/paternity leave
- Sick days
- 10 public holidays per year
- Affiliation to the United Nations pension fund
- Medical insurance for staff and their direct dependents
How to apply…
To be considered, you are invited to apply via the WFP recruitment portal. The CV and cover letter must be submitted in French or English.
Only shortlisted candidates will be contacted for the next steps in our recruitment process.
We also encourage you to create your candidate profile and set up WFP job alerts to learn more about all the opportunities available to join us and make a difference in the lives of the people we serve.
DEADLINE FOR SUBMISSION OF APPLICATIONS
February 14, 2024
People with physical disabilities and qualified women are strongly encouraged to apply.
WFP has a zero-tolerance approach to behaviors such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be required to adhere to WFP’s standards of conduct and will therefore be subject to rigorous background checks internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Any misrepresentation of information provided during the recruitment process may result in disqualification or dismissal.
WFP will not request payment at any stage of the recruitment process, including the offer stage. Any request for payment must be refused and reported to local law enforcement for appropriate action.