ICT Senior Officer At UNOPS

Under the overall supervision of UNOPS Senior Programme Manager or designated person, the incumbent works under the guidance of the Information Systems Officer, with delegated authority, the incumbent will be responsible to perform following tasks:

Summary of Key Functions:

Application Servers and Infrastructure Management
Proactive and Reactive Administration
Availability and Performance Monitoring

1. Application Servers and Infrastructure Management

Administer Linux, Windows, and containerized hosting environments
Configure and maintain various Websites and applications, including Apache, IIS, PHP, Python, Scripting, Nodejs,.NET, Drupal, and Custom PHP applications
Maintain and support MySQL/MariaDB, MS SQL Server, and MongoDB
Configure and support DevOps pipelines and other system automations
Maintain and support enterprise Gitlab, SFTP, Jira, Confluence, Crowd, and Bamboo
Configure and integrate automated testing tools
Ensure systems and services are up-to-date and promptly patched
Standard Operating Procedures drafting, review and enhancement
System design and implementation, including virtual network segmentation, routing, access control lists, security groups, load balancing, network and web application firewalls, and caching

2. Proactive and Reactive Administration

Daily system health-check
Scheduled applications backups and capacity planning
Applications services inventory management, including users inventory and resource utilization inventory e.g. I/O, storage, etc.
Web applications and services security auditing, recovery & business continuity planning, including routine failover tests
Incident management, including the resolution of hardware & software faults, application process failures, end-user issues & inquiries, etc. as well as security incident response
Problem management, including performance analysis, contention analysis, etc.
Request management, including creation of new users, new applications, application updates, password management, backups & restores, web site support and issues resolution, end-users requests, developers’ requests, system administrators’ requests, etc.
Disaster recovery management, including web services system failovers
Change management, Release and deployment management and configuration management for Enterprise applications

3. Availability and Performance Monitoring

System logs and Web logs collection and analysis
Performance monitoring and reviews against established baselines
Performance report data generation and interpretation
Identification of potential and actual performance bottlenecks caused by inappropriate system configuration and/or application design issues
Root cause analysis and resolution of application-related performance issues in collaboration with application owners and infrastructure teams.
Evaluation of web hosting requests, including performance impact analysis & security analysis, therefore confirm appropriateness of hosting in the central farm vs. isolation on a dedicated server.
Troubleshooting web application performance issues

Performs other duties as may be reasonably required and in line with the incumbent’s scope of services above
Impact of Results

The ICT Senior Officer manages and engages in all operational aspects of content management, web applications and web services systems, ensuring those systems meet established service level agreements; manages and actively participates in projects of significant importance to the Organization; works with minimal supervision and in accordance with team’s goals; keeps abreast of available technology and shows willingness to learn new technology.

Education:

Advanced university degree (Master’s degree or equivalent) preferably in Information Technology, Computer Science, Engineering, Electronics or in a field related to the post description.
A first level university degree (Bachelor’s degree) in combination with 2 additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Experience:

Required Experience:

A minimum of 2 years of experience in software and system architecture design, maintenance, and support in an Enterprise Environment
A minimum of 2 years of experience managing and troubleshooting Apache, PHP based web applications in a Linux environment
A minimum of 1 year of experience managing and troubleshooting .NET web applications in Windows environment
A minimum of 2 years of experience in the administration of highly-available, mission-critical systems with established High Availability (HA) and Disaster Recovery (DR) services.

Desired Experience:

Extensive experience in MySQL, HTML, Javascript, CSS is highly desirable
Experience in performance monitoring, performance tuning, and managing web services
Experience managing MySQL, MS SQL Server, and/or MongoDB in an Enterprise Environment
Knowledge and experience in IP networking, routing, VPN, load balancing, firewalls, DNS, and connectivity troubleshooting
Knowledge and experience in Bash scripting, PowerShell scripting, Nodejs, and/or Python
Hands-on experience with Infrastructure as Code, using CloudFormation, Terraform, Ansible, or other tools.
Experience developing cloud native CI/CD workflows and tools, such as Jenkins, Bamboo, and Git.
Familiarity with Storage Area Network systems and NFS storage systems
Knowledge of virtualization technologies, such as KVM and VMware
Experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology
Knowledge of various cloud (AWS and Azure) technologies, such as EKS/AKS, CDN, and WAF is a plus.
Strong troubleshooting and analytical skills
Knowledge of Information Technology Infrastructure Library (ITIL)
Knowledge of project management methodologies such as PRINCE2