Task description

Scope and Duties: Posted at SM Head Office, the UNV must assist the Systems Analysts and/ or Senior Systems Analysts in the performance of their duties:

• Support in performing database, network and systems administration and to set up and manage users, groups and roles.

• Support and document the deployment and maintenance of IT systems, including sites preparation, and train end-users thereon.

• Assist end-users in performing acceptance testing of applications developed by suppliers.

• Support in taking preventive measures to ensure adequate capacity and availability of storage and computing systems and monitor performance to ensure optimum efficiency.

• Assist in providing and maintaining up-to-date documentation of implemented systems such as regard technical, user, procedure and operational manuals.

• Assist in setting up and configuration of computer systems and in infrastructure deployment and site preparation.

• Troubleshoot computer hardware and software, diagnose the problem, perform repairs or adjustments, provide guidance and support to users.

• Assist in performing quality assurance of computer systems.

• Assist in implementing security measures to safeguard IT systems from threats and to ensure business continuity in collaboration with all stakeholders.

• Maintain accurate records of IT support requests, resolutions and time taken for the resolution if issues.

• Perform designated routine maintenance tasks on computer hardware and software.

• Support in ensuring compliance with ICT standards, guidelines and methodologies.

• Conducting basic troubleshooting of hardware, software, and network issues.

• Provide user support and training for SM’s staff.

• Perform such other duties directly related to the main duties listed above or related to the delivery of the output and results.