Mission and objectives

Our values, our DNA WHO, as the directing and coordinating authority on international health within the United Nations system, adheres to the UN values of integrity, professionalism and respect for diversity. The values of the WHO workforce furthermore reflect the principles of human rights, universality and equity established in WHO’s Constitution as well as the ethical standards of the Organization. These values are inspired by the WHO vision of a world in which all peoples attain the highest possible level of health, and our mission to promote health, keep the world safe and serve the vulnerable, with measurable impact for people at country level. We are individually and collectively committed to put these values into practice.

Context

In 2022, the Seventy-fifth World Health Assembly adopted resolution WHA75.6, in which it approved the extension of the Thirteenth General Programme of Work from 2023 to 2025. Through this strategic document, Mozambique aims to deliver public health outcomes through an integrated results-based structure that includes strengthening activities of External Relations Communication and Visibility. On this purpose the External Communications Officer will contribute to the External Relations Activities of the office under the lead of the External Relations Officer. The Communication Officer will be responsible for the development of the WCO Mozambique Communication plan and will contribute to national, regional and worldwide strategies that includes advocacy, visibility and information management content. The objective of the position is to develop and improve communication materials aiming to reach different public including general public health stakeholders, donors, partners as well as Mozambican and worldwide populations.

Task description

Under the leadership of the External Relations Officer and guidance of the WHO Representative, the UN Volunteer will develop and implement a communication strategy to increase the visibility of WCO Mozambique, particularly in the cholera response and preparedness in Mozambique. Generic responsibilities include supporting communication and visibility around the involvement of the WCO Mozambique team in supporting the country during the outbreak. Key specific responsibilities include: A. Promoting WCO work by enhancing activities’ visibility – Develop a creative and strategic communication plan and ensure the timely implementation of the plan – Develop Information, Education and Communication (IEC) materials and produce visibility materials which include brochures, press release, calendars, banners, posters, factsheets, photos reportage, video documentary, audio-videos contents, case studies, best practices etc. for showcasing WCO to donors, partners, and other stakeholders – Plan, develop and implement social media and reporting activities, ensuring that they are suitable for external audiences B. Assisting in Resource Mobilisation efforts – Support in the preparation and organization of speaking engagements, which involves creating background materials, drafting talking points, speeches, and presentations – Draft, review and contribute to briefing notes, donor propositions, concept notes and reports and all other tasks linked to partnerships – Contribute to resource mobilization efforts through packaging and disseminating key contributions of WCO with outstanding results that foster the realization of WHO’s mandate – Develop and coordinate relevant communication work at key events to promote WCO activities. C. Develop, monitor and plan relevant information and communications products – Monitor international and regional media, and regularly update country teams of any media coverage relevant to their work. – Facilitate effective internal communication and staff engagement. – Ability to “think out of the box” and to make innovative proposals as related to communication. – Good knowledge of software for graphic design, visual design, social media, video/photos production/edition, and website development and publishing. – Good management, communications, resource mobilization, public relations and interpersonal skills – Excellent oral and written skills; excellent drafting, formulation, editing and reporting skills and ability to tailor-writing to a range of audiences. D. Training – Empower communication skills for capacity building on strategic communications, for WCO teams – Identify gaps in terms of strategic communication and advice the External Relations Officer on various solutions pathways – Provide regular progress reports to the External Relations Officer and WR E. Contributing to other relevant activities as requested by the supervisor – Understand key activities and programmes ongoing in the office – Coordination of WCO efforts to increase communication and visibility – Ensure high qualitative IEC materials and their publication in a timely manner – Keep record and track progress for the outcomes

Requirements

Required experience

3 years of experience in communications, writing, editing, publishing and/or media relations, including at least one year of experience at the international level. Desirable: – Previous relevant working experience with WHO and/or UN or with an international nongovernmental organization. – Demonstrated experience with web-writing and production of publications and social media communication in the domain of public health. Skills: – Proven skills in the development and implementation of communication/media products and tactics. – Proven ability to multi-task, prioritize, research, and write to short deadlines. – Excellent interpersonal skills complemented by the ability to conceptualize ideas and advocate consensus. – Excellent presentation skills; – Ability to “think out of the box” and to make innovative proposals as related to communication. – Good knowledge of software for graphic design, visual design, social media, video/photos production/edition, and website development and publishing. – Good management, communications, resource mobilization, public relations and interpersonal skills – Excellent oral and written skills; excellent drafting, formulation, editing and reporting skills and ability to tailor-writing to a range of audiences.

Area(s) of expertise

Communication

Driving license

Languages

English, Level: Fluent, Required Portuguese, Level: Fluent, Required

Required education level

Bachelor degree or equivalent in A first university degree in communication, journalism, political science or international relations or related field from an accredited/recognized institute.

Competencies and values

• Professionalism: demonstrated understanding of operations relevant to the World Health Organization; technical capabilities or knowledge relevant or transferrable to World Health Organization procedures and rules; discretion, political sensitivity, diplomacy and tact to deal with clients; ability to apply good judgement; ability to liaise and coordinate with a range of different actors, especially in senior positions; where an appropriate, high degree of autonomy, personal initiative and ability to take ownership; resourcefulness and willingness to accept wide responsibilities and ability to work independently under established procedures; ability to manage information objectively, accurately and confidentially; responsive and client-oriented; • Integrity: demonstrate the values and ethical standards of the UN and World Health Organization in daily activities and behaviours while acting without consideration of personal gains; resist undue political pressure in decision-making; stand by decisions that are in the organization’s interest even if they are unpopular; take prompt action in cases of unprofessional or unethical behaviour; does not abuse power or authority; • Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; excellent interpersonal skills; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi-ethnic, mixed-gender environment with sensitivity and respect for diversity; sensitivity and adaptability to culture, gender, religion, nationality and age; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of UN operations; ability to achieve common goals and provide guidance or training to colleagues; • Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in the area of expertise; ability to adapt to changes in the work environment. • Planning and organizing: effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities; • Communication: proven interpersonal skills; good spoken and written communication skills, including the ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; capacity to transfer information and knowledge to a wide range of different target groups; • Flexibility: adaptability and ability to live and work in potentially hazardous and remote conditions, involving physical hardship and little comfort; to operate independently in austere environments for protracted periods; willingness to travel within the area of operations and to transfer to other duty stations within the area of operations as necessary;