Monitoring, Evaluation, Accountability and Learning Officer (OMERA) At Danish Refugee Council

The Danish Refugee Council (DRC) is one of the world’s leading humanitarian NGOs, working in more than 40 countries to provide appropriate assistance with a rights-based approach to refugees, asylum seekers, displaced persons internal, repatriated and migrants. DRC has been present in Colombia since 2011, but in 2018 it expanded its operations in response to the Venezuelan crisis. DRC Colombia currently implements a humanitarian response focused on protection for Venezuelan and returned Colombian refugees and migrants in Colombian cities such as Riohacha, Barranquilla and Bogotá, currently also incorporating activities in Nariño and Norte de Santander.

General purpose of the position

The main objective of the Monitoring, Evaluation, Accountability and Learning Officer (OMERA) is to support the Monitoring, Evaluation, Accountability and Learning Team leader in the implementation of the strategy to monitor and evaluate the quality of programs according to internal indicators, donor indicators and monitoring and evaluation principles. She will carry out operational activities to monitor indicators, report and control means of verification, support community data collection and accompany field teams in field activities.

Under the supervision of the MERA Team Leader, you will have to coordinate with the teams (Monetary Transfers, Emergencies and Protection) of the assigned base to implement monitoring activities within the framework of the MERA strategy.

Responsibilities:

DRC MERA Strategy Implementation:

Support the implementation of the MERA strategy for DRC humanitarian programs.
Support the development of data collection tools and methodologies for DRC humanitarian programs, ensuring the quality of the information collected.
Apply DRC guidelines regarding GDPR and data protection in assigned area, specifically for MERA-GI related data.
Apply ethical and accountability frameworks and principles, including CHS, in accordance with DRC guidance.

Monitoring:

Participate and contribute (as needed) in project launch meetings, follow-up meetings and closing meetings, in order to share progress, good practices and challenges of the assigned projects.
Ensure high data quality by ensuring accurate data collection, entry and uploading, as well as basic information analysis.
Ensure the proper use of the verification means established for each DRC humanitarian program.
Carry out quantitative and qualitative data collection activities at the field level, related to the development of activities and performance indicators of the programs.
Carry out a monthly review of the implementation of activities, using the indicator monitoring boards (IPT).
Support the design of monitoring tools to be used during activities.
Carry out field visits to monitor activities.
Review of physical and digital verification means in accordance with the guidelines established for each project.
Regularly review the indicators of the assigned project or projects and generate the necessary Communications.
Reporting and information management:
Present weekly, monthly, interim or final reports, as needed, to the national MERA unit, program team and/or office management.
Support in the construction of inter-agency reports as necessary.
Responsible for managing and ensuring the quality of the assigned databases, which will be delivered as a means of verification of the different programs.
Consolidate the digital verification means, reviewed and approved to deliver to donors.

Accountability:

Enter and manage requests, complaints and feedback in a timely, safe and responsible manner at the local level, and will also guarantee the availability of material and tools for the implementation of the Requests, Complaints and Feedback Mechanism (MPQR).
Ensure that activities comply with DRC’s Community Accountability principles.
Guarantee that beneficiaries are treated with respect, confidentiality and informed consent, within the framework of the development of activities.
Support activities and/or accountability processes to communities.

Learning and evaluation

Lead the process of collecting and systematizing lessons learned and good practices, according to the guidelines of the MERA strategy.
Promote capacity building in programmatic teams
Actively participate in the internal evaluation processes of DRC programs.
In the case of external evaluations, accompany the evaluators at the local level and provide inputs for the evaluation.

Management and articulation:

Provide feedback to teams on findings in the reporting cycle.
Articulate with the implementing teams to resolve developments related to the means of verification.
Liaise with programs and operations to ensure prompt follow-up on feedback and complaints received.
Provide technical support to field teams, in the management of software or data collection systems, when necessary.

Security and health at work

Seek comprehensive care for your health.
Actively participate in the formation of COPASST – Labor Coexistence Committee – Emergency Brigades, as well as the activities they carry out.
Comply with the rules, regulations and instructions of the SG SST.
Report in a timely manner the dangers and risks latent with your workplace.
Attend OSH training defined by the SG-SST training program.
Ensure the maintenance of order and cleanliness in your position and work area.
Provide clear, truthful and complete information about your health status.
Immediately report work accidents, incidents (near accidents) and illnesses diagnosed as work-related to the OSH area and your immediate boss.
Report to the immediate supervisor the need to take corrective or preventive actions, which correspond to real or potential non-conformities of the process to which it belongs.
Participate in training activities, drills and those that are scheduled from safety and health at work.
Participate and contribute to the fulfillment of the SG-SST policy and objectives.

Experiences and technical skills:

Minimum 2 years of related work experience.
At least one year of specific experience in humanitarian assistance programs related to MERA functions is desirable.
Experience in producing surveys with statistical and qualitative relevance including the information collection process.
Experience working in multicultural environments.
Excellent command of MS Office, especially Excel.
Good management and administration of databases, including data visualization applications (Power BI).
Management of information collection systems (KoboToolbox, Survey Monkey, CommCare, ODK).
Ability to think critically and apply critical thinking at work.
Learning interest.
Good verbal and written communication skills.

Education:

Professional in Economics, Industrial Engineering, Statistics, social sciences or a related professional field. Desirable Specialization or Master’s Degree in Project Management, Political Science, Economics, Statistics, International Cooperation, Humanitarian Assistance, or other similar fields.

Languages