UKRAINE – Information Management Officer – M/W (National Only) At La Chaîne de l’Espoir

ABOUT LA CHAINE DE L’ESPOIR

La Chaîne de l’Espoir is an international Non-Governmental Organization (NGO) founded in 1994. Its mission is to strengthen health systems to give everyone, especially children, the same chances of survival and development.

We work in 28 countries with a comprehensive approach, focusing on children, mothers and disadvantaged communities:

Prevention and screening from an early age, particularly through school health programs.
Care and surgery, to meet the most urgent needs of children and their mothers.
Strengthening the medical and surgical workforce thanks to our international network of experts.
Construction and equipment of hospital structures adapted to local needs.

CONTEXT

Since March 2022, La Chaîne de l’Espoir has been implementing a project to support the Ukrainian health system to improve medical and surgical care for victims of the war and patients in general, in collaboration with the Ministry of Health (MoH), the Health Cluster co-led by the World Health Organization (WHO), and the health authorities at oblast levels. The initiative, co-funded by the Centre de Crise et de Soutien (CDCS) of the French Ministry of Europe and Foreign Affairs, is a response to assessments conducted by La Chaîne de l’Espoir’s medical and biomedical team in coordination with relevant stakeholders.

La Chaîne de l’Espoir mainly focused its activities in areas close to the frontline and newly accessible areas (Mykolaivska, Kharkivska, Dnipropetrovsk, Zaporizka) on the delivery of medical supplies including emergency traumatology kits, medicines and consumables, biomedical equipment (for endoscopy, intensive care, orthopaedics surgeries, radiology, operating theatre…), and war medicine training (more than 1000 health medical and paramedical staff trained).

In 2024, La Chaîne de l’Espoir aims to fill critical gaps at the primary, secondary and tertiary levels of the Ukrainian healthcare system, with a particular focus on improving access to quality healthcare for trauma, cardiology and maternity departments. La Chaîne de l’Espoir is also working on improving availability of services to reduce risk factors for children with cardiac conditions, girls, newborns and pregnant women and aims to improve prevention for community members on children’s heart conditions and sexual and reproductive health. La Chaîne de l’Espoir’s intervention also aims to promote capacity-building among healthcare professionals regarding the health conditions of children (cardiology), adolescents and women of childbearing age, as well as detection methods and referral processes.

MAIN ACTIVITIES

Information management and data collection is done to support project quality development and implementation including monitoring and evaluation and accountability to beneficiaries. The Information Management Officer will be expected to facilitate data collection, form development, data and generate statistical reports, graphs, and maps.

With the guidance of senior management team (SMT), assist in the development of the data management and reporting plan of La Chaîne de l’Espoir mission.

MAIN ACTIVITIES

Proactively gather information from implementing partner, government authorities (DoH) and hospitals which may be of use to the La Chaîne de l’Espoir mission for informing decisions.
In close collaboration with other team members, set minimum monitoring and evaluation requirements and tools for the La Chaîne de l’Espoir mission.
Develop and validate quantitative and qualitative data collection instruments, such as surveys and interview questionnaires (adapted to the Ukrainian context and translating as per requirement.)
Develop and implement databases, data collection systems, routine data analytics, and other strategies as required by the project.
Using appropriate statistical techniques, identify, analyse, and interpret trends or patterns.
Create graphics and visualizations of quantitative and qualitative data as needed.
Document research processes in Microsoft Word, Excel, and PowerPoint documents or other methods and follow responsible record-keeping practices.
Establish a responsive feedback and complaint management mechanism based on community preferences for providing information, consulting communities, promoting participation, and collecting and acting on feedback and complaints.
Map assistance coverage in specified areas, analyse and report the potential gaps, and verification.
Support La Chaîne de l’Espoir team to produce high-quality, project-related technical documents, including formal narrative reports, briefs, project status reports, blogs, and articles for publication and dissemination.
Maintain database.
Attend periodic information management meetings with La Chaîne de l’Espoir team and Head of Mission (HoM) to share updates on ongoing activities.
Provide specific, sometimes dedicated, support to La Chaîne de l’Espoir implementing partner when required.

Tasks and responsibilities are subject to modifications according to the needs.

TRAINING / EXPERIENCES

University degree in Information Science, Geographical Information Systems or other relevant field.
Two to three years of work experience in the field of Information Management within NGO sector is desirable.
Experience in data processing and analysis, and creation of reports.

SKILLS AND ABILITIES

Fluent in English
Rigor/precision
Autonomy
Ability to work within a team/good communication and listening skills
Perseverance and determination
Sens of initiative, ability to propose solutions
Informatic: Excel (good level required)
Ability to deal with stressful situations
Autonomous, resilient and diplomatic
Adherence to the humanitarian principles and the code of ethics of La Chaîne de l’Espoir
French notion will be an asset

Accountability to La Chaine de l’Espoir Policies:

La Chaine de l’Espoir ensures a transparent and fair competitive recruitment process for all applicants. At the same time, La Chaine de l’Espoir expect from new employees to apply “no harm” principles and adhere to La Chaine de l’Espoir policies and regulations in the areas of information confidentiality, Safety & Security, La Chaine de l’Espoir reputation, and data protection.

CONDITIONS