Donor Relations and Donation Management Officer (CDI) At Asmae

Asmae is an independent and secular association recognized as being of public utility. It was created in 1980 by Sister Emmanuelle to provide protection and education to the most vulnerable children in the world. Present in 7 countries: Egypt, Lebanon, India, Philippines, Madagascar, Burkina Faso and France, Asmae supports local actors while also acting on an institutional scale.

The teams of Asmae – Association Sœur Emmanuelle, in France and internationally, continue the action of their founder while respecting her values and methods: listening and proximity, pragmatism, taking into account differences, professionalism and reciprocity.

Asmae offers those who join it a dense and enriching experience. Working for the development of children and young people, giving meaning to your work, balancing your professional and private life…: by joining us, you will share our vision, our values and our commitment, and develop your skills.

ASSIGNMENT

Within the Resources & Communication department and under the responsibility of the Collection Manager, the Donor Relations and Donation Management Manager manages the relationship with donors on all subjects contributing to their information and loyalty. . He/she helps optimize data, tools and donor pathways and their loyalty in conjunction with internal teams, volunteers and service providers.

TASKS AND RESPONSIBILITIES

Ensure the follow-up of the relationship with donors and sponsors
Respond to requests from donors, sponsors or prospects received by mail, e-mail or telephone: writing personalized letters based on the request, sending documentation, etc.
Inform donors about the association’s actions and the different ways of supporting the association: donation by check, online, direct debit, unallocated, sponsorship;
Create donor and sponsor files in the database and enrich them with useful information for Direct Marketing
Manage possible disputes related to your hierarchy (reimbursement requests, direct debit errors, etc.)
Coordinate the writing of sponsorship newsletters with the field and volunteers
Manage donations and monitor service providers
Break down and prepare donations to the donation banks
Control the donation entry work done by volunteers, interns and service providers
Track and send tax receipts to donors
Manage rejections
Guarantee the quality of information entered into the database
Guarantee and monitor the work of service providers. Identify and report difficulties encountered with a view to improving collaboration.
Formalize and update procedures related to donation management
Monitor service provider invoices related to donation management and tax receipts
Reconcile data with the Finance department monthly and during closings and more generally, liaise on operational financial issues related to collection (e.g. monitoring of rejections, monitoring of financial costs)

Other complementary activities could be integrated in connection with donor relations, donation management and collection.

PROFILE

Training and professional skills:

Minimum Bac +3 training in customer relations, accounting-management, administrative and commercial management, communication, marketing.
You ideally have at least 2 years’ experience in fundraising, preferably in an association or NGO.
Computer skills essential (Office 2007 Pack, database, mailings, pivot tables).
Very good writing skills and good spelling skills.
Excellent command of the French language, both oral and written.
Good command of English.
Fluency in oral expression.

Qualities :