ICT Systems Integration Support At CTG (Committed To Good)

CTG overview:
CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
Visit www.ctg.org to find out more

Overview of position:
The ICT Systems Integration Support will be working under the direct supervision of the Chief Operations & Technical Unit Supervisors in the Republic of South Sudan.
The contracted personnel will be required to maintain & ensure maximum uptime of the United Nations mission’s ICT systems & services.
Additionally, s / he will also technically assist & support all other field office locations throughout the mission area whenever required.

Role objectives:

Application support:
Strong knowledge of object oriented programming concepts & understanding of the Software Development Lifecycle (SDLC), testing & packaging for deployment from DEV to PROD.
Share Point development & migration experience with Share Point Online, O365 Suite & Share Point Framework, including establishing sites in hybrid contexts, development & administration.
Strong knowledge of Power Apps & Power Automate.
Understanding of Cloud platforms & services, ideally Microsoft Azure & Amazon Web Service (AWS).
Knowledge of data collection, identifying patterns & trends in data sets covering data analysis, cleansing, processing visualization, report generation, modeling with quality assurance, privacy & security.
Defining new data analysis & collection processes producing dashboards.
Deep expertise & hands on experience with web application & programming languages such as C#, HTML, CSS, JavaScript HTML5, CSS, CSS3, MySQL &API’s.
Proficiency in frameworks and CMS such as Drupal, Bootstrap & Angular JSMust be diligent & reliable delivering high quality work within tight deadlines.

Telephony:
The contracted personnel would be required to test, install & maintain CISCO IP telephony equipment in the mission area of operations.
Telephone Technician will install, operate & maintain CUCM (Cisco Unified Communication Manager) Voice / Data, Telephony VOIP Network & its related infrastructure throughout the area of operation to the highest level of efficiency as established by the United Nations.
The configuration & installation of CUCM physical servers in Cluster, IM & Presence, CME (Call Manager Express), CUC (Cisco Unity Connection), VOIP Telephony end user terminal along with its related auxiliary support equipment.
The contractor should have a working knowledge of Cisco Call Manager (CUCM), Instant Messaging & Presence (IM & P) Cisco Unity Connection (CUC), Cisco Jabber, Cisco Expressway E & C, Cisco Endpoints / IP Phones, troubleshooting CUCM calling issues, Cisco Voice gateways, Cube, Media Gateway Control Protocol (MGCP) / H.323 & SIP Trunk, deployment & support of CUCM, IM&P, & CUC.
Knowledge on Cisco Technical Assistance Center (TAC) support for assistance, Call Detail Records (CDR) / E-billing, Packet Switching.

Rigging:
Must be able to do site survey, plan & provide requirements for Mast / Tower base foundation work.
Experience on construction & dismantling of Communication Mast / Tower.
Preparation & shipment of communications materials on the sites.
Perform annual Inspection & safety maintenance of all structures across the mission.
Install & maintain ICT infrastructure, including towers, antennas & cables.
Ensure compliance with safety regulations & procedures while working at heights.
Knowledgeable in using various equipment & tools, such as hoists & rigging equipment, to install & maintain telecom equipment.
Troubleshoot & repair telecom equipment & infrastructure as needed.
Keep accurate records of work completed & materials used.
Stay up to date with industry trends & advancements in technology.
Always adhere to company policies & procedures.
Ability to climb towers & work at heights.
Willingness to work outdoors & in varying weather conditions.
Physical fitness & ability to carry heavy equipment.
Provide product specific training whenever required.

Renewable or alternate energy:
Perform installation, commissioning, maintenance & start ups of single & three phase UPS systems, power inverters & equipment to provide ICT power redundancy.
Perform installation, commissioning, maintenance & start ups of standalone, hybrid solar Photovoltaic (PV) power systems & wind turbines using lead acid & lithium ion battery packs.
Install, configure & maintain remote monitoring system for UPS, power inverters & alternate power to ICT systems.
Prepare Bill of Materials (BOM) with required specifications, plan & perform electrical cabling, both single phase & three phase to connect UPS, inverters & alternate energy systems.
Troubleshoot critical power systems performing corrective maintenance, repairs of UPS & solar PV power systems & components with minimum downtime & operation disruption.
Conduct preventive maintenance of UPS, alternate power systems & accessories including all types of batteries as required or scheduled.
Transport tools, equipment & accessories for new installations, replacements, repairs & maintenance as the job demands.

Infrastructure:
Install & service ICT backbone cable pathway systems & distribution points.
Install, terminate, test, label & document ICT horizontal, backbone & other cables, Cat6e, fiber & others.
Arrange neatly & route cable into ICT cabinets, modular furniture & other work area outlets.
Assist in the Bill of Materials (BOM) preparations with standard specifications & plan for ICT cabling.
Support construction of ICT equipment rooms.
Firestop various types of cable penetrations as fire protection measures.
Possess working knowledge of ANSI / TIA / EIA cabling standards & the National Electric Code.
Understands, adheres & promotes international environmental, health & safety policies & procedures.
Conduct job site surveys & knowledge for grounding of ICT equipment & infrastructure in protection of lightning strikes & electrical surges.
Possess working knowledge of ICT systems, TCP / IP Networks, installation & maintenance of physical security systems.
Support projects that require ICT infrastructure related installation.
Report any project scope changes, issues or concerns to the assigned supervisor.

Video conferencing:
Installation & maintenance of satellite based communication equipment for Voic e /Data of different providers like NERA, Thrane & Thrane, Hughes, Thuraya etc.
Installation & maintenance of mini satellite docking stations & repeaters for vehicle & office as per the requirement.
Installation, coordination, setup & configuration of Audio / Video Conferencing system.
Installation, maintenance & setup of Cisco & other video conference devices like Cisco DX – 80, Cisco Spark Board, Cisco MX – 300, Cisco Room 55, Cisco Room 70, Cisco Room 55 Pro Cisco Room 75 Pro etc.
Providing technical guidance & monitoring of all conference equipment remotely including their software updates & fault diagnosis.
Monitoring, scheduling & organizing day to day video conference meeting using different meeting platforms like Electronic Booking Management System (EBMS), Microsoft Teams, Zoom & Cisco Webex.
Installation & integration of different audio system with latest tech system like Danis Interpreter system, public addressing system & different microphones.
Providing technical support for different event indoor or outdoor like UN organized tournament, interconnect with civil society etc. with multiple sound system & projectors.
Integration of multiple sound system with different user support conference meeting.
Providing technical support for high level management meeting including different country high official meeting by assisting interconnection & on the spot technical support.
Organizing & providing technical support for Live Event using different platform for high level Town Hall meetings including all remote locations.
Configuration, testing & repair of satellite phone (Thuraya, Iridium), GPS & GSM mobile / smartphone.

Other responsibilities:
Ability to write & edit technical documentation.
Provide product specific training whenever required.
Be on call & provide 24 x 7 support to troubleshoot issues or problems when required especially during crisis & emergency situations.
Perform any other ICT duties & tasks as assigned by the supervisor.

Project reporting:
This role reports to the Chief Operations & Technical Unit Supervisors.

Key competencies required for this role:
Excellent client orientation skills with attention to technical details.
Strong communication & organizational skills.
Detail oriented planning & high degree of accuracy & safety.
Works collaboratively with & supports colleagues / clients to achieve common goals.

Education & other requirements for this role:

Standard:
Degree or diploma in computer science, information technology, computer engineering or other related field.
Must have at least 3 years of working experience relating to the required technical knowledge written above.
Computer literate with proficiency in MS Office Suite & other specific systems used by technical units.
Must have a national driver’s license & able to drive a light motor vehicle with manual transmission.
Must be fluent in English, both written & oral.

Advanced:
Degree or diploma in computer science, information technology, computer engineering or other related field.
Must have at least 5 years of working experience relating to the required technical knowledge written above.
Computer literate with proficiency in MS Office Suite & other specific systems used by technical units are desirable.
Experience in South Sudan is desirable.
Must have a national driver’s license & able to drive a light motor vehicle with manual transmission.
Must be fluent in English, both written & oral.

Expert:
Degree or diploma in computer science, information technology, computer engineering or other related field.
Must have at least 8 years of working experience relating to the required technical knowledge written above.
Computer literate with proficiency in MS Office Suite & other specific systems used by technical units are required.
Experience in South Sudan is desirable.
Must have a national driver’s license & able to drive a light motor vehicle with manual transmission.
Must be fluent in English, both written & oral.

Team management:
This role has no team management responsibility.

Further information:
Qualified female candidates are encouraged to apply for this role.