Program Support Officer, Gaza At Project HOPE

Project HOPE is an international NGO of more than 1000 engaged employees and hundreds of volunteers who work in more than 25 countries, responding to the world’s most pressing global health challenges. Throughout our 60-year legacy, Project HOPE has treated millions of patients and provided more than $3 billion worth of medicines to local health care organizations around the world. We have helped build hundreds of health programs from the ground up and responded to humanitarian crises worldwide.

Code of Conduct

It is our shared responsibility and obligation to treat each other with respect, take affirmative steps to prevent matters involving Sexual Exploitation & Abuse and Trafficking in Persons, and to disclose all potential and actual violations of our Code of Conduct, which may include Conflicts of Interest, Fraud, Corruption, Discrimination or Harassment. Together we can reinforce a culture of respect, integrity, accountability, and transparency.

PROGRAM SUMMARY:

Project HOPE is providing humanitarian assistance to internally displaced and conflict-affected persons throughout Gaza. The portfolio in Gaza focuses on Health, Mental Health, Protection, and WASH programming in partnership with local NGOs. Our activities include the operation of several primary and sexual reproductive health clinics operated by local Project HOPE staff.

This position will be based in Gaza and is contingent on funding.

Successful candidate must be able to travel through Israel to the position post.

POSITION SUMMARY:

Program Support Officer is to support the implementation of services in an emergency setting. The Program Support Officer conducts and support assessments, is responsible for the program development process with technical and support departments. S/he will act as a liaison between the program and HQ teams for the continuation of program implementation and development. S/he raises issues to take timely decisions as necessary. The Program Support Officer supports and manages, depending on the staffing plan, technical and core department inputs including Finance, Logistics and HR, towards the improvement of program decisions and actions. They support start up activities; support the development of proposals including budgets, logical frameworks, and detailed work plans. The Program Officer with also support with the monitoring and management of partners. The Program Officer may be requested to represent Project HOPE at external meetings, liaise with local authorities, members of affected communities, and collaborate with humanitarian actors.

PRINCIPAL RESPONSIBILITIES:

• Support new program start-up, in coordination with Programs and Operations colleagues in Country Offices ensuring that Country Offices have all of the necessary knowledge and tools required to manage programs, in compliance with donor regulations.
• Monitor progress of grant-funded and privately-funded programs through monthly and quarterly review of internal project management tools – indicator tracking tables, financial pipelines, M&E reporting, work plans, compliance trackers, etc.
• Work with the Program Manager/Coordinator to enter and maintain data for country offices within the Grants Management System, once activated.
• Liaise with existing donors of grant-funded programs, providing them regular updates on project progress.
• Support the drafting, review and finalization of internal and external narrative reporting under the guidance of the Program Manager/Coordinator.
• Support Program Manager/Coordinator in assessing partner’s operational and programmatic capacity.
• Serve as primary focal point for the management and monitoring of partners (grantees and sub-grantees), including the contracting process itself, the review of reports, participation in progress review meetings, and provide support for delivery of capacity-building for partners as needed.
• Support in the planning and design of partner kick-off meetings.
• Maintain complete and accurate filing system for all active, closed grants, and proposals submitted by country officers.
• Coordinate with any relevant technical teams to ensure project activities are taking place in a timely manner and in line with the overall project design and donor expectations.
• Promote compliance with grants management manual and support program team to strengthen internal controls and risk mitigation mechanisms related to grant management, safeguarding, HR, finance, security and procurement.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree Business administration or Project Management, International Development and/or in a relevant field of study.
• 2 to 3 years’ experience in program design and evaluation, of which at least 2 years in developing countries or resource deprived environment or equivalent combination of education and experience.
• Familiarity with international humanitarian operations, coordination structures, and the mandates of donors, UN agencies, and other NGOs.
• Strong experience managing complex programmatic portfolios on tight timelines.
• Emergency response experience.
• Experience in developing strategies to transform emergency programs into long term programming.
• Strong interpersonal skills and commitment to humanitarian principles.
• Excellent interpersonal skills and ability to work effectively with diverse groups of stakeholders.
• Effective time management and a strong ability to multitask, adapt, and manage competing priorities.
• Fluent knowledge of English and of local language (Arabic)
• Essential computer literacy (word, excel and internet).

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:

• While performing the duties of this job, the employee must be mobile in an office environment and able to use standard office equipment.
• Must be able to communicate in verbal and written form and must be able to travel.

Work environment:

• Typical office environment with exposure to a minimal noise level.
• Emergency deployments will be required to Gaza.
• Travel for extended periods may be by air and/or other modes of transportation.

Due to the substantial number of inquiries, we receive, only candidates who have met the required experience & qualifications for this position will be considered. No phone calls please.

However, since we are active around the world in the field of public health, we may wish to retain your CV in our database for other/future opportunities, unless you direct us otherwise.

Thank you very much for your interest in Project HOPE.