Accountability Towards Affected Populations (AAP) Coordinator (P3) Goma, Democratic Republic of Congo At International Organization for Migration

Position Title: Accountability Towards Affected Populations (AAP) Coordinator

Duty Station: Goma, Congo, Democratic Republic of the

Classification: Professional Staff, Grade P3

Type of Appointment: Special short-term graded, 9 months with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 28 July 2024

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates
2. Candidates from the following non-represented member states:

Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People’s Democratic Republic (the); Latvia; Madagascar; Marshall Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Samoa; Sao Tome and Principe; Solomon Islands; Suriname; The Bahamas; Tonga; Tuvalu; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states.

Context:

In the Democratic Republic of Congo (DRC), IOM is actively involved in, and contributes to the inter-agency humanitarian response through shelter, water, hygiene and sanitation (WASH), camp coordination and camp management (CCCM) and displacement and movement tracking (DTM). In addition, IOM co-leads the CCCM Cluster with the United Nations High Commissioner for Refugees (UNHCR). IOM also manages large migration management, transition & recovery and health programmes.

Under the overall supervision of the Chief of Mission, direct supervision of the Senior Protection Coordinator and in close coordination with the Head of Emergency Operations, the Accountability Towards Affected Populations (AAP) Coordinator will be responsible for the operational management and supervision of the AAP activities and programme of IOM.

Core Functions / Responsibilities:

1. Manage and supervise the implementation of the AAP interventions in the humanitarian response in the given area to ensure alignment with the policies and strategies of the respective global and national coordination fora as well as IOM’s. Ensure that scope, budget, timeframe and quality are in accordance with the different projects’ specifications, donor requirements and IOM’s rules and regulations.
2. Lead the development of AAP plans and strategy for the IOM Mission.
3. Conduct continued assessment of AAP practices throughout the programmes to measure the existing impact on operations and identify gaps where it is necessary to strengthen Mission practices.
4. Establish and maintain AAP mechanisms to mainstream people-centred approaches in the Mission, community engagement exercises and information provision activities. This includes planning, implementation, monitoring and reporting of activities and support to teams at the field level.
5. In coordination with technical and sectoral experts, substantively support needs assessment, planning, monitoring, and evaluation processes with activities to ensure the participation of the affected population.
6. Support the strengthening of Complaints and Feedback Mechanisms (CFMs) within IOM operations and programmes including the maintenance and update of SOPs for mission-wide or project specific CFMs, and their operationalization including closing the feedback loop with affected people when relevant, and ensure SOPs are known to staff.
7. Foster the implementation of AAP practices by local and implementing partners in compliance and alignment with AAP IOM Standards through capacity building and coordination on AAP issues.
8. Lead AAP training activities for all IOM staff and implementing and local partners in mission.
9. Support the coordination of initiatives and activities with cross-cutting issues focal points, including Gender-based violence, Protection against Sexual exploitation and abuse, Gender and Diversity Inclusion, Protection Mainstreaming and other relevant areas.
10. Represent IOM and participate in inter-agency coordination structures on AAP for collective AAP initiatives.
11. Document context-specific AAP good practices in IOM programmes and, in collaboration with partners, for inter-agency initiatives.
12. Overall, help coordinate and supervise activities engaging affected communities across various programme interventions. This involves ensuring methodologies are based on learning and best practices and applied transversally, including sharing of experiences among teams. Furthermore, coordinate consultation spaces to prevent community fatigue and burdensome participation.
13. Perform such other duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree from an accredited academic institution in a field of study related to Human Sciences, Sociology, Humanitarian Affairs or other relevant field with five years of experience; or,
• University degree in the above fields with seven years of relevant professional experience.

Experience

• Proven technical and managerial level experience in community engagement and AAP intervention including project and financial management in emergency and conflict context;
• Working experience with UN agencies or international organizations in AAP programming;
• Working experience in the region is an asset; and,
• Experience to utilize and apply AAP guidance and standards.

Skills

• Excellent project management skills including knowledge of IOM administrative and financial procedures and budget monitoring;
• Excellent monitoring and evaluation skills, managerial skills, and ability to supervise staff; and,
• Familiarity with cluster systems, various steps of project cycle and coordination with donor, local authorities, beneficiaries and other stakeholders.

Languages

IOM’s official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages.

For this position, fluency in English and French is required (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

IOM’s competency framework can be found at this link.

https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.p df

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and background verification and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.