Intensive Case Management Coordinator At International Rescue Committee

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview: The Intensive Case Management (ICM) Coordinator leads a team of ICM caseworkers to address barriers to safety and wellness for especially vulnerable refugees, asylees, and other ORR-eligible populations. The ICM Coordinator will train and supervise an ICM team who works closely with clients, colleagues, and external parties to develop service plans to meet individual client needs utilizing a broad range of financial, medical, social and other services and resources in accordance with client eligibility and program requirements. This position reports to the ECM Supervisor.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Lead a team of ICM caseworkers by providing direct supervision, case consultations, and onboarding/ongoing training

• Assist ECM Supervisor with training ICM team to determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client

• Assist ECM Supervisor with training and guiding ICM team to develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program.

• Assist ECM Supervisor with training and guiding ICM team to evaluate client progress every six months during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed.

• Guide staff in response to client crises; ensure ECM Supervisor is looped into all crises.

• Intervene in situations where staff or client safety is a concern.

• Responsible for quality assurance of case files and case note documentation on a regular basis; report any discrepancies to staff and ECM Supervisor.

• Attend relevant trainings and meetings at the local and national level.

• Carry and manage a caseload of 8-10 clients at any given time.

• Develop individualized, SMART self-sufficiency plans for each client on caseload.

• Evaluate client progress every six months during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and next steps.

• Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments.

• Develop self-sufficiency plans and timelines in partnership with each client. Provide individualized support through direct services, referrals, and advocacy.

• Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized.

• Detail each client interaction in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed.

• Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.

• Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.

• Assist ECM Supervisor with training new team members and provide guidance to colleagues on day-to-day challenges. Carry out program quality assurance activities as requested. May train and lead the activities of support staff, volunteers, and interns.

• Attend relevant trainings and meetings at the local and national level.

• Other duties as assigned.

Job Requirements:

Education: Bachelor’s degree in social work, public health, or related field of study preferred.

Work Experience:

• Minimum of 2-3 years of case management experience with similar populations and/or client needs required.

Demonstrated Skills & Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.

• Demonstrated success working and communicating effectively in a multi-cultural environment.

• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.

• Attention to detail and accuracy in work product.

• Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group preferred, including Dari/Pashto.

• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.

• Valid driver’s license and access to a personal, insured vehicle.

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.

• May require occasional weekend and/or evening work.

Compensation:

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits:

The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.