Head of Operations At Norwegian Refugee Council

Females are highly encouraged to apply.

Context:

Sudan is the world’s largest displacement and hunger crisis. NRC Sudan is a large-scale humanitarian operation, working directly in many hard-to-reach areas of the country. The Head of Operation oversees strategic management of programme implementation through our Area and Field Offices. In 2024, NRC has assisted over a million people across Sudan, through the efforts of about 300 staff.

What you will do:

1. Role and responsibilities:

The purpose of the Country Director position is the overall responsibility for the country operation.

Key objectives for this role include:

Generic responsibilities:

1. Accountable for holding Area Managers responsible for results and compliance with relevant NRC policies, guidance and procedures
2. Accountable for the implementation of programs according to developed plans, budgets and set standards
3. Accountable for representation and good working relations with authorities, donors and partners at area level

Specific responsibilities:

1. Build positive organisational culture of planning, communication, improvement, and problem-solving
2. Manage centralised internal information and reporting flows between Area Offices and Country Office departments
3. Oversee operational relationships, plans and procedures with neighbouring NRC country operations

Please download the detailed job description to learn more about the position. As the above responsibilities are just a snapshot from the Job description.

What you will bring:

1. Competencies

1. Professional competencies

Generic professional competencies:

• Minimum 5 years’ experience from working as a Senior Manager in humanitarian/recovery context
• Documented/proven results related to the position’s responsibilities
• Experience from working in complex and volatile contexts
• Knowledge about own leadership skills/profile
• Fluency in English, both written and verbal

Context related skills, knowledge and experience:

• Knowledge of the context in Sudan is preferred
• Experience with large-scale humanitarian operations and hard-to-reach areas is required
• Experience working with Cash & Markets-based approaches is required
• Experience working in catastrophic hunger crises, acute protection crises, and urban displacement crises is preferred

What we offer:

• Duty station: Port Sudan, Sudan
• Salary/benefits: grade 11 on NRC’s salary scale.
• Duration of Contract: 2 years, fixed term
• Travel: 80%
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

• Internal candidates only: To apply as an internal candidate, log in with your official email or click on Opportunity MarketPlace.
• When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
• Incompletely filled applications will not be considered.
• Submit your application and CV in English, taking care to attach your latest CV.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.
• This position for all nationalities.
• If you have any questions about this role, please email ESA Recruitment esa.recruitment@nrc.nowith the job title as the subject line.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

• Do demanding and professional work, often in challenging contexts.
• Join a work culture that empowers every employee to share ideas and take responsibility.
• Be part of a welcoming and supportive community committed to human dignity.

Learn more about NRC

Learn more about Sudan

About Us

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.

Join us in assisting millions of people in areas where others cannot, tackling some of the world’s most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC’s work. We expect all employees to:

• treat everyone with respect and dignity

• contribute to building a safe environment for all

• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)

• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH