Country Coordinator in Chad, based in N’Djamena At IMPACT Initiatives

IMPACT AND REACH

REACH was born in 2010 as a joint initiative of two international NGOs ( IMPACT Initiatives and ACTED ) and the United Nations Operational Satellite Applications Programme (UNOSAT). The objective of REACH is to promote and facilitate the development of information products that improve the decision-making and planning capacity of the humanitarian community in emergency, reconstruction and development contexts. REACH facilitates information management for aid actors through three complementary services: (a) needs and situation assessments facilitated by REACH teams; (b) situation analysis using satellite imagery; and (c) provision of databases and (web) mapping facilities and related expertise.

IMPACT Initiatives is a humanitarian NGO based in Geneva, Switzerland. The organization manages several initiatives, including the REACH initiative. The IMPACT team is composed of specialists in data collection, management and analysis and GIS. IMPACT was launched at the initiative of ACTED, an international NGO headquartered in Paris and present in around thirty countries. The two organizations have a strong complementarity formalized in a global partnership, allowing IMPACT to benefit from ACTED’s operational support in its areas of intervention.

IMPACT is looking for a country coordinator to supervise its teams based in Chad

Title: Country Coordinator

Contract duration : 2 years

Work location : N’Djamena, Chad

Start date : January 2025

The humanitarian situation in the eastern provinces of Chad has seriously deteriorated due to the new influx of refugees and returnees from Sudan – more than 700,000 and rising (including 164,000 returnees) as of 16 March 2024. This situation increases the vulnerability of the 1.9 million members of the host communities in these three provinces, most of whom were already vulnerable before this new crisis.

To respond to this humanitarian crisis, IMPACT Initiatives will begin operations in October 2024. Initial priority activities will focus on the east of the country, with monitoring of refugee camps and sites, market analysis, and public health assessments.

FUNCTIONS

Reporting to the West and Central Africa Regional Coordinator at HQ, the Country Coordinator (CC) is responsible for representing IMPACT, managing and developing IMPACT’s programs in Chad. He or she leads the IMPACT team to achieve program excellence and ensure the highest level of impact and accountability, while ensuring compliance with IMPACT guidelines, policies and standards across the mission. The CC is in regular contact with HQ teams, ensuring that organizational risks are promptly and clearly communicated to the West and Central Africa Regional Coordinator and other HQ managers. He or she will promote the organizational vision and core values ​​across the mission and actively partner with HQ to contribute to the implementation of IMPACT’s global strategies.

In his/her mission, the CP will be hosted by Acted and will report directly to the responsibility and management of the Acted Coordinator in Chad for all administrative, security, logistics and financial matters. He/she will therefore fully respect Acted’s rules and regulations on security, human resources, administration and logistics and, in coordination with Acted, will ensure that all IMPACT staff respect them.

RESPONSIBILITIES

DEVELOPMENT AND IMPLEMENTATION OF THE STRATEGY

• Analyze the socio-economic situation of the country, the impact of a crisis and the aid/humanitarian situation
• Understand the humanitarian coordination mechanisms, as well as the main actors
• Develop and oversee the implementation of a country strategy in line with headquarters priorities
• Consolidate and strengthen ongoing programming and operations
• Ensure that IMPACT activities are relevant and have an impact on the humanitarian response
• Identify new areas where IMPACT can add value to the humanitarian response

FUNDRAISING

• Approach donors to identify funding to support IMPACT programs
• Oversee the conceptualization of the project proposal in line with the national strategy
• Oversee budget design, in close consultation with ACTED, and IMPACT HQ
• Negotiate proposals and/or contracts with donors

PROGRAM PLANNING AND IMPLEMENTATION

• Ensure that all IMPACT programmes contribute to better aid planning;
• Ensure the required level of coordination with partners in planning and implementation;
• Maintain regular liaison with ACTED to facilitate the provision of logistical, administrative and security support to facilitate the implementation of the programme;
• Ensure that synergies are established and implemented between the different units of
• IMPACT programme in the country, and establish links with other IMPACT countries where appropriate;
• Keep track of progress and delays of any program implementation. Ensure that delays or problems identified for specific programs are reported to headquarters.

PROJECT CYCLE MANAGEMENT

• Grant and Project Management
• Ensure timely organization of project kick-off, review/update and end-of-project meetings
• Provide ad hoc support to project implementation through troubleshooting and removal of blocking points
• Ensure that contractual obligations are met in terms of deliverables as well as narrative and financial reporting requirements
• Financial management
• Anticipate financial risks and financing gaps;
• Monitor project budgets to avoid under/overspending, in liaison with IMPACT HQ and (where applicable) ACTED Finance departments
• Ensure accurate and timely financial reporting, in relation to IMPACT HQ and (where applicable) ACTED finance
• Ensure accurate budget monitoring and forecasting of expenditures, in liaison with and IMPACT HQ Finance (if applicable) with ACTED finance
• External audit monitoring
• Support the preparation of external audits in close collaboration with HQ Finance

TEAM MANAGEMENT AND LEADERSHIP

1. Leadership

• Provide leadership across the mission, as well as within the country management team
• Transmit IMPACT’s values ​​and vision and their implementation at the national level, and help managers and all staff to do the same.

2. Personnel management

• Ensure all staff have clear mandates, work plans and key performance indicators
• Coach and support the team to build capacity, improve effectiveness and performance, and monitor staff career management
• Promote staff growth and development within the organization, actively linking with headquarters to provide feedback and support retention and internal mobility
• Ensure that communication and liaison with headquarters is established immediately in the event of an HR issue

3. Administration and management of human resources

• Contribute to the recruitment of international and national staff
• Develop and update the mission organization chart and staff recruitment plan
• Ensure regular performance evaluation and career management
• Submit HR reports to IMPACT headquarters regularly
• Ensure timely completion of attendance sheets, leave plans and exit forms

COORDINATION AND INTERNAL COMMUNICATION

1. Internal communication

• Facilitate internal communication within the team and the sharing of information
• Ensure the implementation of regular internal team meetings
• Submit regular reports to headquarters, including the monthly coordination report
• Ensure that any risks to IMPACT programming, projects or personnel are communicated to headquarters as early as possible

2. Coordination with ACTED

• Coordinate regularly with ACTED Country Directors/Coordinators through weekly meetings
• Ensure regular coordination with ACTED Project Development, Finance and other FLAT departments at all stages of project development and implementation
• Ensure compliance of all IMPACT personnel with ACTED FLAT and security procedures. Facilitate coordination between IMPACT programs and ACTED Area Coordinators as required
• Ensure that all IMPACT personnel are aware of and fully comply with ACTED regulations in terms of administration, logistics and security

EXTERNAL COMMITMENT

• Establish, maintain and improve relationships with key partners
• Promote IMPACT and its programs in key decision-making forums
• Ensure IMPACT participation in key humanitarian coordination forums
• Lead the dissemination of information and analysis products

REQUIRED CONDITIONS

• Academic: Excellent academic qualifications, including a Master’s degree in a relevant discipline (international relations, political science, social research, economics, development studies or similar)
• Management Experience: Previous experience in a senior management role in an INGO in the field. Proven track record in successfully managing international and national teams in humanitarian contexts
• Communication/Reporting Skills: Excellent communication and writing skills for effective reporting, including proven experience contributing to high-level presentations/briefings.
• Years of professional experience: At least 5 years of relevant professional experience or proven progression within IMPACT. Previous experience in the region is desirable
• Research skills: Excellent research and analytical skills is an asset. Experience in evaluations. M&E, field research is an asset.
• Computer skills: Proven knowledge of Microsoft Office suite, including Word, Excel and PowerPoint. Knowledge of R, SPSS and/or STATA or other statistical analysis software is an asset
• Multitasking skills: Ability to multitask under tight deadlines, across multiple research cycles in a complex environment
• Degree of independence: A self-reliant person with a proven ability to work independently
• Work environment: Ability to work in an intercultural environment requiring flexibility
• Language skills: Excellent command of written and spoken French and good level of English

COMPENSATION AND BENEFITS

• For this position, the salary is between CHF 3,100 and CHF 3,500 per month (before income tax), etc. plus a monthly living allowance of USD 500.
• NB – IMPACT salaries are strictly determined by our salary scale based on the grade of the position and the education level of the staff. A location-dependent security and/or isolation adjustment is then applied to account for the fact that some staff members must work in difficult locations where living and working conditions are much more difficult than elsewhere.
• Accommodation and food in a guesthouse. NB – IMPACT is hosted by ACTED in this country.
• Membership in a Swiss private pension fund (Swisslife – approximately 9.975% of staff gross salary), health insurance, life insurance and repatriation assistance
• This base is not a family duty station.
• Airfare every 6 months and visa fees covered (in-country travel and business expenses are fully covered)
• R&R after 2-3 months (airfare up to $500 + $200 living allowance) if duty station allows
• Contribution to baggage transport: between 20 and 100 kg, depending on the duration of the contract (+ baggage and personal property insurance)
• Annual leave of 36 days per year. Public holidays of the country of assignment. Leave for family or compassionate reasons, if applicable.
• Pre-departure initiation – 3 days at IMPACT Initiatives headquarters in Geneva + one week of pre-departure training at ACTED headquarters in Paris, including a 4-day on-site security training;
• Enrollment in the IMPACT Initiatives Research Foundational Learning Programme within the first 3 months of contract start.
• IMPACT prioritizes the psychological safety of its staff and the health insurance provided covers, among other things, up to €1,000 per year in psychosocial counseling costs.