Expense Claims Process Analyst At International Committee of the Red Cross

PURPOSE

The Expense Claims Process Analyst is responsible for ensuring the efficient and accurate processing of expense claims submitted by ICRC employees. The role contributes to maintaining the organization’s trustworthiness and operational continuity by providing reliable, timely, and accurate financial data while adhering to established financial and HR policies.

RELATIONSHIPS

• Internally, interacts with “clients” from other departments.

ACCOUNTABILITIES AND RESPONSIBILITIES

• Validate claims to ensure they fall within the scope of Travel & Expense (T&E) services.
• Confirm compliance with HR policies and financial rules related to expense claims.
• Verify the completeness of supporting documents, required authorizations, and claim information. Follow up with claimants for missing or incomplete details.
• Ensure accuracy in expense types, amounts, currencies, and exchange rates used.
• Approve or reject claims in the PeopleSoft system, ensuring alignment with organizational policies.
• Escalate complex or special cases to the Team Leader or relevant HQ units as needed.
• Respond promptly and professionally to client queries regarding expense claims.
• Update and maintain records to track specific expense movements and requirements.
• Maintain an organized and accessible filing system for claims and related documents.

SELECTION REQUIREMENTS

• Bachelor’s degree in Accountancy, Finance, or a related field.
• Proven experience in expense claims processing or a related finance role.
• Familiarity with expense management tools and enterprise resource planning (ERP) systems such as PeopleSoft.
• Proficient in Microsoft Office Suite, particularly Excel and Word.
• Excellent command of spoken and written English.

Desired Skills & Profile

• Strong analytical and problem-solving skills with high attention to detail.
• Exceptional organizational abilities to manage multiple tasks efficiently.
• Client- and solution-oriented mindset with a proactive and diplomatic approach.
• Strong communication skills to effectively interact with internal and external stakeholders.
• Ability to work autonomously and collaborate in a team-oriented environment.

WHAT WE OFFER

• Diverse and humanitarian-minded workforce
• An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide
• Training opportunities
• Flexible work schedule