Network and IT Solutions Senior Officer At CTG (Committed To Good)

CTG Overview

CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.

CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.

Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.

Visit www.ctg.org to find out more

Overview of Position

• The Disarmament, Demobilization & Reintegration (DDR) program for Ethiopia was initiated as a crucial step towards implementing the peace agreement signed between the government of Ethiopia & the Tigray People’s Liberation Front (TPLF) on the 2nd of November 2022 in South Africa.
• For the implementation of DDR in Ethiopia, the National Rehabilitation Commission (NRC) was established with the council of minister regulation number 525 / 2022 & with amended regulation number 541 / 2023 of the federal democratic republic of Ethiopia. The core mission of the commission is the stabilization of the society & recovery of the economy for sustainable peace & enhancing human security through designing, planning & implementing the demobilization & sustainable reintegration of more than 370 thousand former combatants into civilian life across seven regions of Ethiopia.
• The Network & IT Solutions Senior Officer reports to the IT Advisor & is responsible for planning, coordination & implementation of smooth network & IT solutions for the demobilization & reintegration of XCs.

Role Objectives

• Provide IT related technical & operational solutions to support the NRC in the development & implementation of the national DDR program using dream apps of NRC.
• Crafting network architectures to meet specific business needs, which includes determining the type of hardware, software & cables required.
• Setting up new networks, upgrading existing ones & ensuring that all components are properly configured & interconnected.
• Implementing security measures like firewalls, intrusion detection systems & VPNs to protect against cyber threats.
• Constantly monitoring network performance using specialized tools to identify issues such as latency, downtime or security breaches.
• Diagnosing & resolving hardware, software & other network-related issues promptly to minimize downtime.
• Maintaining detailed records of network designs, configurations & changes for future reference & compliance purposes.
• Working closely with other IT professionals, including IT Managers, Systems Administrators & Cyber Security Experts, to ensure cohesive network operations.
• Assisting employees with network related issues & providing training for secure & efficient network usage.

Project Reporting

The Network & IT Solutions Senior Officer reports to the IT Advisor.

Key Competencies

• Graduate degree in information technology, software or computer engineering or in depth knowledge of IT infrastructure, network administration, cyber security & cloud computing.
• At least 7 years (with a high school diploma) or 4 years (with a bachelor’s degree) of combined & relevant experience in in depth knowledge of IT infrastructure, network administration, cyber security & cloud computing.
• Strong problem solving skills & the ability to analyse complex IT challenges to develop effective solutions.
• Excellent communication & interpersonal skills to collaborate with clients & cross functional teams.
• In depth understanding of networking principles, protocols (such as TCP / IP, DNS & DHCP) & services.
• Familiarity with data privacy laws & best practices in data security & excellent analytical, problem solving & communication skills.
• Relevant experience in mission or non mission contexts providing technical & operational support.
• Fluency in English & Amharic is required.

Team Management

• This role has no team management responsibility.

Further Information

• Qualified female candidates are highly encouraged to apply for this role.