Monitoring, Evaluation, Accountability and Learning Officer (OMERA) At Danish Refugee Council

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Experience 2-5

The Danish Refugee Council (DRC) is one of the world’s leading humanitarian NGOs, working in over 40 countries to provide appropriate assistance with a rights-based approach to refugees, asylum seekers, internally displaced persons, returnees and migrants. DRC has been present in Colombia since 2011, but in 2018 it expanded its operations in response to the Venezuelan crisis. Currently, DRC Colombia implements a humanitarian response focused on protection for Venezuelan and Colombian refugees and returned migrants in Colombian cities such as Riohacha, Barranquilla and Bogotá, and currently also includes activities in Nariño and Norte de Santander.

POSITION OVERVIEW:

The main objective of the Monitoring, Evaluation, Accountability and Learning Officer (OMERA) is to support the Monitoring, Evaluation, Accountability and Learning Team Leader in the implementation of the strategy to monitor and evaluate the quality of programs according to internal indicators, donor indicators and monitoring and evaluation principles. The OMERA will carry out operational activities to monitor indicators, report and control means of verification, support the collection of data from the community and accompany field teams in field activities.

Under the supervision of the MERA Team Leader, he/she will have to liaise with the teams (Cash Transfers, Livelihoods, Emergencies and Protection) of the assigned base to implement monitoring activities within the framework of the MERA strategy.

Responsibilities:

Implementation of DRC’s MERA strategy:

Support the implementation of the MERA strategy for DRC humanitarian programmes.
Support the development of data collection tools and methodologies for DRC humanitarian programmes, ensuring the quality of the information collected.
Implement DRC guidelines regarding GDPR and data protection in the assigned area, specifically for data related to MERA-GI.
Apply ethical and accountability frameworks and principles, including CHS, in accordance with DRC guidance.
Participate and contribute (as needed) to project kick-off meetings, follow-up meetings, and closing meetings, in order to share progress, best practices, and challenges of assigned projects.
Ensure high data quality by ensuring accurate data collection, entry and upload, as well as basic analysis of information.
Ensure proper use of the verification means established for each DRC humanitarian programme.
Carry out quantitative and qualitative data collection activities at the field level, related to the development of program activities and performance indicators.
Conduct a monthly review of the implementation of activities, using indicator monitoring boards (IPT).
Support the design of monitoring tools to be used during activities.
Conduct field visits to monitor activities.
Review of physical and digital verification methods in accordance with the guidelines established for each project.
Regularly review the indicators of the assigned project or projects and generate the necessary communications.

Monitoring:

Participate and contribute (as needed) to project kick-off meetings, follow-up meetings, and closing meetings, in order to share progress, best practices, and challenges of assigned projects.
Ensure high data quality by ensuring accurate data collection, entry and upload, as well as basic analysis of information.
Ensure proper use of the verification means established for each DRC humanitarian programme.
Carry out quantitative and qualitative data collection activities at the field level, related to the development of program activities and performance indicators.
Conduct a monthly review of the implementation of activities, using indicator monitoring boards (IPT).
Support the design of monitoring tools to be used during activities.
Conduct field visits to monitor activities.
Review of physical and digital verification methods in accordance with the guidelines established for each project.
Regularly review the indicators of the assigned project or projects and generate the necessary communications.

Reporting and information management:

Submit weekly, monthly, interim or final reports, as needed, to the national MERA unit, program team and/or office management.
Support the construction of inter-agency reports as needed.
Responsible for managing and ensuring the quality of the assigned databases, which will be delivered as a means of verification of the different programs.
Consolidate digital, reviewed and approved means of verification to deliver to donors

Accountability:

Entering and managing requests, complaints and feedback in a timely, secure and responsible manner at the local level will also ensure the availability of materials and tools for the implementation of the Requests, Complaints and Feedback Mechanism (MPQR).
Ensure that activities comply with DRC’s Community Accountability principles.
Ensure that beneficiaries are treated with respect, confidentiality and informed consent in the development of activities.
Support activities and/or processes of accountability to communities.
Learning and assessment:
Lead the process of collecting and systematizing lessons learned and good practices, in accordance with the guidelines of the MERA strategy.
Promote capacity building in programmatic teams
Actively participate in the internal evaluation processes of DRC programs.
In the case of external evaluations, provide local support to evaluators and provide input for the evaluation.
Management and articulation:
Provide feedback to teams on findings in the reporting cycle.
Coordinate with the implementation teams to resolve any new issues related to verification methods.
Liaise with programs and operations to ensure prompt follow-up on feedback and complaints received.
Provide technical support to field teams in the management of software or data collection systems, when necessary.

Safety and Health at Work

Seek comprehensive care for your health.
Actively participate in the formation of the COPASST – Workplace Coexistence Committee – Emergency Brigades, as well as the activities they carry out.
Comply with the rules, regulations and instructions of the SST SG.
Report any potential hazards and risks at your workplace in a timely manner.
Attend SST training defined by the SG-SST training program.
Ensure that your workplace and work area are kept in order and clean.
Provide clear, truthful and complete information about your health status.
Immediately report any work accidents, incidents (near accidents) and illnesses diagnosed as occupational to the SST area and your immediate supervisor.
Report to the immediate supervisor the need to take corrective or preventive actions, which correspond to real or potential non-conformities of the process to which it belongs.
Participate in training activities, drills and those scheduled by occupational health and safety
Participate and contribute to compliance with the SG-SST policy and objectives.

EXPERIENCE AND TECHNICAL SKILLS:

Minimum 2 years of related work experience.
At least one year of specific experience in humanitarian assistance programs related to MERA functions is desirable.
Experience in producing surveys with statistical and qualitative relevance, including the information collection process.
Experience working in multicultural environments.
Excellent handling of MS Office, especially Excel.
Good management and administration of databases, including data visualization applications (Power BI).
Management of information collection systems (KoboToolbox, Survey Monkey, CommCare, ODK).
Ability to think critically and apply critical thinking at work.
Learning interest.
Good verbal and written communication skills.

Desirable:

Field experience and work with refugees, migrants, internally displaced persons, ethnic communities.
Of calm and diplomatic character.
Good teamwork; ability to create a good atmosphere.
Mastery of English is an advantage

Requirements in terms of academic training and technical knowledge:

Professional in Economics, Industrial Engineering, Statistics, Social Sciences or a related professional field. Specialization or Master’s degree in Project Management, Political Science, Economics, Statistics, International Cooperation, Humanitarian Assistance, or other similar fields is desirable.

Languages: