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Job Overview: The Customer Service Specialist delivers high-quality workforce services as part of IRC’s Economic Empowerment programming. This role is the first point of contact for clients seeking employment and training support, ensuring they receive excellent customer service, resource navigation, and timely referrals to workforce partners. The Specialist plays a key role in supporting clients’ pathways […]

Job Overview: The Case Aide provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and long-term self-sufficiency. This role assists clients in accessing essential services, supports caseworkers in implementing service plans, and facilitates connections to community resources. The Case Aide plays a vital role in helping clients overcome barriers, stay

Job Overview: The Intensive Case Management (ICM) Caseworker provides strengths-based, client-centered case management to vulnerable refugee and immigrant populations, including survivors of domestic and gender-based violence, older adults, individuals with health or mental health conditions, single-headed households, LGBTQ clients, and other high-need groups. The ICM Caseworker addresses barriers to safety and wellness through comprehensive service

Job Overview: The Caseworker provides trauma-informed services to refugees and other ORR-eligible immigrants to support a positive integration experience and the achievement of client self-sufficiency. This position delivers individualized case management services, develops self-sufficiency plans in partnership with clients, and connects households to essential resources in the community. The Caseworker works closely with clients, colleagues, and

Job Overview: The Employment Specialist helps newly arrived refugee clients achieve self-sufficiency through employment. This role delivers job readiness services, career coaching, and employer connections while supporting clients through the application and placement process. The Specialist maintains strong relationships with local employers, coordinates with other IRC staff, and ensures compliance with donor and program requirements.