Accountability Assistant ( Local Hiring ) At World Vision


Established in 1950, World Vision International operates in nearly 100 countries worldwide. It is a relief, development and advocacy organization dedicated to working with communities worldwide to reach their full potential by tackling the causes of poverty. We serve all people regardless of religion, race, ethnicity or gender.

The scope of the organization is world-wide. Its ministries are varied depending on the needs and contexts of the respective countries in which it operates. For more information on the history of World Vision, please visit the website on


Idleb , Syria


  1. Answer/Listen, process and respond to complaints and guide beneficiaries that seek help through WV hotlines and other CRMs.
  2. Ensure that up-to-date programming & other relevant information is available and shared with people in need through hotlines, help-desk, outreach, and other information sharing platforms.
  3. Ensure that all complaints are channeled internally and to partners for review and to be responded within 2 weeks with beneficiary satisfaction feedback.
  4. Ensure that all complaints that are not addressed within two weeks, or sensitive feedback / complaints are followed up and escalated to management as outlined in the standards.
  5. Ensure a proper filling system for all the complaints and feedback received through the different CRM.
  6. Ensure that sensitive feedback and complaints are channeled through the right process immediately. (Feedback & Complaints especially on child protection issues, staff misconduct, corruption and fraud)
  7. Ensure that all CRM systems are functional, and are able to retain confidentiality of the people who provide feedback or complaints by regular physical verification and by other means appropriate and approved.
  8. Ensure that the supplies / resources are available for the different CRM’s to function without interruption. (Printed forms, secured suggestion boxes, mobile credit, mobile units, etc.)
  9. Ensure that staff (WV & Partner) manning all the different CRM are well trained on the operations of the systems, humanitarian standards & principles.
  10. Ensure that daily, weekly and monthly CRM reports are prepared and share with the supervisor and other relevant staff HA staff.


· Minimum one year experience in the field of monitoring and evaluation or accountability.

· Additional experience with refugees, emergency response and NGO experience preferred

· Diploma development work, statistics, social sciences, accountability, information technology or related field. A degree will be an added advantage writing

· Good interpersonal and team skills, as well as a positive attitude, eagerness to find creative solutions, patience and flexibility.

· Excellent written and verbal communication skills.

· Computer skills, in particular email, Microsoft Word, PowerPoint and Excel. Fluency in Arabic required and ability to speak English .


This information notice was drafted by World Vision International (“WVI”) which resident at Kanberiye Mah. 875. Sokak Boss Plaza Kat:2 No :22 Haliliye/Şanlıurfa as data controller in accordance with Article 10 of the Turkish Law No. 6698 on the Protection of Personal Data (“**Law**”) and the Communiqué on the Procedures and Principles of Fulfilling the Obligation to Inform.

On the legal bases referred to in Article 5, “the processing activity is necessary for establishment, use or protection of a right” and “the processing is necessary for the conclusion or fulfilment of a contract”, WVI shall process your name-surname, e-mail address, mobile phone no, references and CV/résumé personal data for carrying out selection and placement processes for job candidates, and transfer them to third party suppliers through your applications to published WVI job ads via employment agencies or sending your CV/résumé to WVI directly by wholly or partly automatic means. Additionally, WVI Turkey is going to get in touch with your references assuming that all obligatory information is given, and consents are obtained by your side about sharing their personal data with WVI.

You , as the data subject, may submit your request to WVI by post to WVI official address in writing or WVI e-mail address ( ) to perform your rights under the Article 11 of the Law to WVI in accordance with the Communiqué on the Procedures and Principles of Application to the Data Controller.

I have read and understood this Privacy Notice 

النص التوضيحي الخاص بالمرشح للعمل في WORLD VISION INTERNATIONAL

تم إعداد هذا النص التوضيحي من قبل World Vision International (“WVI”) الكائن في العنوان: Kanberiye Mah. 875. Sokak Boss Plaza Kat:2 No :22 Haliliye/Şanlıurfa بصفته المسؤول عن البيانات وذلك ضمن نطاق التبليغات المتعلقة بالإجراءات والمبادئ الواجب اتباعها للنصوص التوضيحية في المادة 10 من قانون حماية البيانات الشخصية رقم 6698 (“**القانون**”).

سيقوم WVI بإخضاع بياناتك الشخصية مثل الأسم واللقب وعنوان البريد الألكتروني ورقم الجوال ومراجعك وسيرتك الذاتية التي قمت بإرسالها عبر مكاتب التوظيف لإعلانات الوظائف الخاصة بـ WVI او في إطار طلبات التقديم للوظيفة التي قدمتها مباشرة الى WVI الى المعالجة بشكل جزئي او كلي بالأساليب الأوتوماتيكية لغرض البت في الإجراءات المتعلقة بأختيار وتعيين المرشحين للعمل او سيتم إرسالها الى موردينا لنفس الغرض، وذلك بالاستناد الى الأسباب القانونية المبينة في المادة 5 من القانون التي تنص على “*وجوب معالجة البيانات لإنشاء او استخدام او حماية حق ما*” و”*وجوب معالجة البيانات الشخصية لإبرام عقد ما*”. بالاضافة الى ذلك، سيتم إفتراض انك تلقيت المعلومات الضرورية واعطيت الأذن اللازم كي يتم مشاركة البيانات الشخصية للاشخاص الذين اعطيتهم كمراجع مع WVI.

يمكنك إرسال طلباتك بهذا الشأن والمدرجة ضمن نطاق المادة 11 من القانون الذي “ينظم حقوق الشخص المعني”، عبر البريد الى مشرف البيانات على العنوان الرسمي لـ WVI المدون وفق البيان الخاص بإجراءات ومبادئ التطبيق او عبر عنوان البريد الالكتروني ( )

 قرأت النص التوضيحي وفهمته.

How to apply

If you are interested to apply, please send a cover letter and your detailed CV in English addressing relevant qualifications and experience to e-mail. (Please ensure that CV includes names and contact details of at least 3 referees/references).

In the subject line of your e-mail message, please, mention the title of the position you are applying for. Only short listed candidates will be notified for the interview.

The deadline for submitting the applications is 20 July 2021. Applications submitted before the deadline will be reviewed and considered upon receipt.

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