Administration Supervisor at Church World Service

Job Title: Administration Supervisor

Grade: 8 (N)

Level: Level 1 Manager

Division: Administration

Department: Administration

Location: Kampala, Uganda

Primary Purpose

This position is primarily responsible for overseeing the Logistics, General Services and Office Management functions at the CWS Kampala office which include compliance with the policies, strategic planning, budget preparation, planning, coordination and management, and reporting. The position will coordinate office operations and procedures to ensure organizational effectiveness, efficiency, and safety. The position will also oversee the planning, training, quality control, and monitoring of the Logistics, General Services and Office Management teams in Kampala.


This position directly supervises the Logistics Officer, the General Service Officer, and the Receptionist.

This position reports directly to the Administration Manager, Kampala, Uganda.

Essential Duties

Management and Supervision

  1. Organizes and supervises the administrative functions (Logistics, General Services, and Office Management) of the CWS Kampala office ensuring they are professional, effective and efficient.
  2. Ensures the relevant SOPs are regularly updated and stored and training sessions on the same arranged.
  3. Develops and maintains good working relationship with external partners, vendors, contractors and other stakeholder.
  4. Provides originality, initiative and good judgment in applying CWS RSC policies to new and unusual problems.
  5. Manages and monitors workload within the unit and prioritizes work assignment accordingly.
  6. Ensures maintenance of a filing system that facilitates easy retrieval of the administrative documents for the Logistics, General Services and Office Management units.
  7. Coordinates, supports and liaises with other CWS Africa offices and sub-offices regarding visits, reports, office policies and services.
  8. Plans and executes annual process reviews for the Logistics, General Service and Office Management units
  9. Liaises with the Receptionist and the General Service Officer to ensure a clean working environment is regularly maintained.
  10. Coordinates and oversees meeting and/or conference preparation and organization including maintenance of meetings calendar, booking of refreshments, and arrangement of ground transportation.
  11. Coordinates staff events such as staff day, staff socials and staff trainings for the CWS Kampala office.
  12. Serves as a focal point for the Resource Center by monitoring the check in and out of items and updating the Resource Center Data base.


  1. Supports the annual budgeting process by overseeing projections for units under their supervision and costing out of items proposed in the budget.
  2. Manages the element of logistics, general services and office management within the organizational budget.
  3. Oversees the monthly projections of expected expenses and monitors expenditure related to Logistics, General Services and Office Management units.


  1. Oversees all logistics, procurement, property, and office management functions and ensures strict compliance with CWS RSC Africa’s SOPs, Cooperative Agreement and 2 CFR 200.
  2. Ensures the Logistics, General Service and Office Management units are in compliance with Fileserver organization and group email protocols.
  3. Ensures development, implementation, dissemination, monitoring and adherence of Standard Operating procedures (SOPs) for the Logistics, General Services, and Office Management units.
  4. Conducts job function observations of Logistics, General Services, and Office Management staff to ensure compliance is met and identify any areas of improvement or training needs.
  5. Manages the co-ordination of procurement prequalification process of suppliers, ensuring vendor clearance/checks through System for Award Management (SAM check) for all vendors, URA PIN checks for local vendors and all vendor forms are all in place.

Administration (Logistics, General Services and Office Management)

  1. Oversees the reorder level of all stores supplies and ensures there are no stock outs and that adequate inventory levels are maintained for all supplies.
  2. Monitors and manages all vendor contracts ensuring they are updated/renewed accordingly and serves as the custodian of all vendor contracts.
  3. Actively involved in vendor management, ensuring regular evaluations of the vendors is carried out and updating on the vendor list.
  4. Conducts regular market surveys to determine the best price for quality goods and services in conjunction with any appointed specialists by getting the cost estimates which are then compared against the quotes for large purchases.
  5. Manages timelines around Request for Proposals (RFP) to ensure professional and timely delivery of goods and services.
  6. Monitors purchasing of Assets and Maintenance of asset data in SAGE ERP system.
  7. Supervises the property audit/Asset management and maintenance of accurate records in SAGE system and preparation of Pro 1Bs and other procurement documents to ensure accuracy in the IPMIS system.
  8. Provides oversight on all office equipment and motor pool and ensures a maintenance schedule of CWS RSC Africa’s property is maintained and adequate security is in place against theft or damage.
  9. Supervises the requisition, maintenance, and inventory of expendable and non-expendable equipment for the CWS Kampala office.
  10. Ensures the quarterly stock-take of inventory is complete, and ensures the report on variances is prepared and submitted and recommendation on replacement/purchase of new equipment is made.
  11. Ensures that all adequate insurance is arranged for all property and personnel and other liabilities in accordance with US and Uganda laws.
  12. Liaises regularly with the Landlord to ensure services are delivered and accounted for properly.
  13. Works with the Travel Logistics Manager in Nairobi to support travel within the country.

Performance Management

  1. Provides direct supervision and leadership to Logistics, General Services and Office Management staff including yearly performance evaluations, developing job descriptions, participating in hiring and coordinating leave.
  2. Manages the development and implementation of training modules for new staff in the Logistics, General Services and Office Management units.
  3. Provides regular feedback to Logistics, General Services and Office Management and manages facilitation of training, coaching and mentoring.
  4. Manages and ensures establishment of performance expectations and on-boarding for Logistics, General Services and Office Management staff.
  5. Manages and monitors time and attendance for staff under their supervision.

Staff Care

  1. Monitors and ensures a safe, healthy and professional work environment for the Logistics, General Services and Office Management units.
  2. Actively supports staff by promoting safe space, open-door policy and the escalation policy.
  3. Ensures and manages working resources availed to staff in the Logistics, General Services and Office Management units.
  4. Ensures direct reports are accessing and using their benefits appropriately including leave.

This position also undertakes other duties as assigned by CWS/RSC Africa Management.


Education **

• Bachelor’s Degree in Business Administration, Public Administration, Strategic Management or a related field is required.

• Master’s Degree preferred.


• Minimum of one (1) year of supervisory experience, with three (3) years preferred, with an international NGO in a similar position required.

• Minimum of eight (8) years of relevant work experience required.

• Two (2) years of work experience in an organization that adheres to US Government CFR 200 required.


• Strong computer skills, in particular Microsoft Excel, Word, Outlook and Access required

• Excellent organizational and time management skills

• Strong verbal and written English language skills

• Working knowledge of Sage ERP System

• Working knowledge of the 2 CFR 200

• Knowledge of Uganda laws and customs preferred


The Administration Supervisor must have the ability to:

• serve as a coach/mentor to staff;

• supervise staff to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures;

• exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems;

• travel in sub-Saharan Africa on short notice and often under difficult conditions to meet demands of a dynamic program;

• communicate effectively both verbally and in writing;

• follow instructions with a positive and receptive attitude;

• deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;

• conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS;

• maintain a high performance standard with attention to detail;

• carry out all of the duties of the position efficiently and effectively with minimal supervision;

• work independently and contribute to overall operations of RSC Africa;

• take initiative in the development and completion of projects within the specified timeframe;

• maintain strict confidentiality with RSC Africa administrative and operational information;

• manage a large and diverse workload under pressure with competing priorities;

• work well as a team in a multi-cultural environment while maintaining a high level of motivation.

• effectively manage RSC Africa’s resources; and

• actively contribute to the successful implementation of the U.S. Refugee Admissions Program (USRAP).

Working Conditions

Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.

Environmental: The incumbent in this position may be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.

Special Requirements:

Police Clearance Certificate issued within the last one year (12 months) is required before the start of employment.

How to apply

Click on CWS Career site: –

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