AN IT SUPPORT OFFICER – FRANCE At AN IT SUPPORT OFFICER – FRANCE

About: Action Against Hunger

Founded in 1979, Action Against Hunger is an international non-governmental organization that fights against hunger worldwide. Its charter of humanitarian principles – independence, neutrality, non-discrimination, free and direct access to victims, professionalism, transparency – has been the basis of its identity for 45 years. Its mission is to save lives by eliminating hunger through the prevention, detection and treatment of undernutrition, particularly during and after emergencies related to conflicts and natural disasters. Action Against Hunger coordinates its programs around 7 areas of activity: Nutrition and Health – Mental Health, Psychosocial Support – Food Security and Livelihoods – Water, Sanitation and Hygiene – Advocacy – Climate – Research. In 2023, Action Against Hunger has helped more than 21 million people in nearly 60 countries around the world. www.actioncontrelafaim.org

Assignment :

Under the supervision of the Production Department Manager, your missions will be as follows:
Provide assistance to usersProvide hardware and software technical support (office automation and utilities) to users at headquarters and in the field: take into account, qualify and process problems reportedAssist
users at headquarters and in the field in securing their dataCarry
out integration/information sessions for new employees regarding the IT tools and resources at headquartersParticipate
in the administration of the client’s IT fleetSupport the IT support administrator in managing computer stock and loans (specifications, orders and updating the IT equipment database)
Participate in the planning and organization of all fleet management tasks (deployment planning, renewal, saving documents during handover, etc.)
Install and configure new computers/software (operating system and standard software) with network connection (in conjunction with Network Administrator)
Perform hardware/software maintenance and repair (operating systems, office automation and utilities) of computers, printers (local and network), photocopiers and scanners
Participate in monitoring immobilized IT equipment throughout their use
Carry out certain network administration tasks (directly linked to user management)
Contribute to ensuring technological monitoring (by documenting and contacting suppliers)
Contribute to the operation and improvement of the IT department Participate in identifying and collecting the needs for new media, all forms combined, which can facilitate the appropriation of tools by users
Contribute to the development of new media for users (special cases, training courses, adaptations if necessary, etc.) to supplement existing user guides, training materials and memos
Participate in monitoring the rules for using tools and systems

Profile:

You have a Bachelor’s degree in computer science with solid experience in computer system administration and user support. You are comfortable with installing, configuring and maintaining operating systems and office tools.
This position involves a high level of technicality, with access to workstation management interfaces (SCCM), users (Office365, Active Directory), videoconferencing rooms (Poly, Barco) and security (Bitdefender).
You are proactive and your communication skills have already allowed you to unite around a project. With excellent interpersonal skills and a strong taste for teamwork, you are recognized for your qualities of rigor, synthesis and listening.
You are service-oriented, proactive, organized and you know how to manage priorities effectively.
Working in an international environment, you are comfortable in English, both orally and in writing.

Conditions of employment

Status: Supervisor – 12-month fixed-term contract until 12/31/2025 – Full-time
Location: Montreuil (Seine-Saint-Denis)
Remuneration: From 34K to 41K euros gross per year over 13 months depending on experience
Benefits: 25 days per year of paid leave and 21 days of RTT
Health and welfare coverage: 80% covered by ACF
Salary maintenance schemes (illness, maternity, paternity)
Transport allowances: 50% covered by the package between home and the workplace
Meal voucher allowances (Up lunch card): 60% covered by the association for a value of 8 euros
CSE social works (gift vouchers, reimbursement of cultural activities, etc.)
Teleworking: Teleworking open to all from the metropolitan area
This position requires a mandatory presence at the headquarters for 3 days per week
Collective face-to-face time imposed / also mandatory by the employer: for meetings and collective events (up to 3 days per month) and 2 days of mandatory presence when you join the team
Teleworking allowances
Training: Unlimited and free access to the Talentsoft e-learning platform

ACF is committed to people with disabilities and actively fights against all forms of discrimination.