Area Hospitalization Medical Officer (CLA) At UN Relief and Works Agency for Palestine Refugees in the Near East

Conducts daily visits to contracted hospitals to verify patients’ admissions and ensure
compliance with admission criteria for self admitted patients or for patients referred by Health
Centres’ Medical Officers, in case of secondary and/or tertiary hospitalization care;
Directs the implementation of hospitalization services in his/her Area in coordination with the
AHO and other concerned personnel; covers areas of hospitalization activity to ensure that
relevant procedural requirements are fulfilled while delivering a quality, cost-effective service
to patients; implements approved department policies, processes, and procedures and
monitors adherence; assists the AHO in liaising and maintaining contacts with NGOs,
community leaders, governmental and municipal organizations and other bodies to enhance
cross-functional responses to the health needs;
Monitors the financial hospitalization expenditures against budget so that areas of
unsatisfactory performance are identified and rectified promptly and potential performance
improvement opportunities are capitalized upon; reviews hospitalization bills and hospitals’
admission documents before they are delivered to the Health Department to ensure clinical
relevance of these admissions and their compliance with the agreed upon terms and
conditions;
Receives and investigates complaints from UNRWA-referred patients and solves their
problems; monitors and measures the performance of contracted hospitals to guarantee the
provision of good quality services to Palestine Refugees; this includes, but is not limited to,
reviewing patients’ medical records in hospitals, calculating indicators, and monitoring the
quality of standards;
Provides quantitative and qualitative reports on the status of hospitalization in order to assist
management in decision making;
Performs such other duties as may be assigned.