Area Support Manager Palestine West Bank – Open to internal candidates At Norwegian Refugee Council

What you will bring

Management experience with solid knowledge of HR, finance, logistics and how to support programmes in humanitarian/recovery and emergency contexts.

Experience managing large scale budgets with the ability to process large amounts of data.

Knowledge of various donors as well as their compliance requirements.

Good knowledge of the Palestine and regional context

Strong people and stakeholder management skills.

What you will do

The purpose of the Area Support Manager (ASM) position is to provide sufficient support to relevant supports functions at the area level and field-offices. He/she will be leading support units, ensuring compliance with NRC and donor guidelines. The ASM will lead all support-related matters in NRC West Bank Office and provide high quality and efficient support for programme implementation.

In this position you will:

• Contribute to the strategic direction of the area office for an efficient structure while ensuring adequate and fit-for-purpose support strategy rooted in national staff capacity development.
• Be responsible for the strategic development of Area level structures, human resource capacity and allocation.
• Provide input on operational support to the Area Plan of Action, and to coordinate to align operational support with programme plans at Area level.
• Facilitate Area Support Budget, area level budgets, including support costs and provide regular Area level reports to Country Office and AM.
• Provide leadership of the Support Department and ensure all work as one team, whilst ensuring collaboration with the programme units, ensuring quality support to project implementation.
• Monitor and manage the day-to-day operations of West Bank operations, ensuring they run efficiently and effectively
• Be responsible for implementation of new country specific technical SOPs, guidelines and tools in Area (HR, Logistic/ICT and Finance) and for development of new area specific technical SOPs, guidelines and tools.
• Provide support to the Area Office Emergency response programme ensuring that support functions are working well to ensure the success of the response.
• Line manageme and ensure technical capacity building of support staff including Finance, HR & Admin, Logistics and ICT.
• Compliance with and adherence to NRC policies, guidelines, handbooks and donor/auditor requirements,
• Facilitate trainings for programme staff on finance, logistics and HR procedures
• Contribute to the implementation of Safe and Inclusive Programming Minimum Standards across your area of work

What you will bring

• Minimum 5 years’ experience in a senior management position with solid knowledge of HR, finance and logistics routines in a humanitarian/recovery .
• Significant previous experience from working in complex and volatile contexts.
• Sound knowledge of the Palestinian context with experience supporting the implementation of emergency/rapid response programming.
• Experience in implementation of humanitarian projects/programmes.
• Experience managing large scale budgets with the ability to process large amounts of data.
• Knowledge of donor compliance and requirements.
• Knowledge of the Palestine or regional context.
• Excellent communication skills with fluency in English, both written and verbal is required. Fluency in Arabic is an asset

Please download the detailed job description to learn more about the position.

What we offer:

• Duty station: West Bank, Palestine.
• Contract: 12 months (Fixed-term contract renewal based on performance, funds availability and need for the position).
• Travel: 30% within West Bank areas of operation.
• Salary/benefits: Grade 8 on NRC’s salary scale, with accompanying terms and conditions
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

• Internal candidates: To apply as an internal candidate, log in with your official email or click on Opportunity MarketPlace.
• When creating your profile, include your full name as given on your national identification card. Complete all the system-required fields for experience, employment history and education.
• Submit your application and CV in English, taking care to attach your latest CV.
• This position is open to all internal candidates. Due to legal restrictions in obtaining visas for some applicants please click on the link to confirm your eligibility before sending your application.
• Hostile Environment Awareness Training (HEAT) and First Aid and Trauma training is highly preferable.
• We receive many applications for each vacant position and so only shortlisted candidates will be contacted.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• If you have any questions about this role, please email mero.recruitment@nrc.nowith the job title as the subject line.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

NRC currently has over 3,000 staff across the Middle East dedicated to assisting people affected by conflict in Jordan, Syria, Lebanon, Iraq, Libya and Palestine. Its humanitarian interventions are based upon its programming expertise in the Core Competencies of Shelter, Education, WASH, Livelihoods and Food Security, and Information Counselling and Legal Assistance (ICLA) to vulnerable displaced people that were forced to flee.

Watch this short video to see NRC in action.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

• do demanding and professional work, often in challenging contexts.
• join a work culture that empowers every employee to share ideas and take responsibility.
• be part of a welcoming and supportive community committed to human dignity.

Learn more about NRC’s operations in Palestine here.